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Utility Customer Service Jobs in New York (NOW HIRING)

Adecco

Customer Service Call Agent

Newark, NJ · Remote

$17.66/hr

In this work-from-home role, you will support utility customers by delivering exceptional service in a specialized, technical environment. Our team plays a critical role in helping customers and ...

Wesco

Customer Service Representative - Utility

Bayonne, NJ · On-site

$16.25 - $22/hr

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some ...

Wesco

Customer Service Representative - Utility

Bayonne, NJ

$16.25 - $22/hr

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some ...

Liberty

Customer Service Representative

Merrick, NY

$23/hr

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international ... Purpose Customer Service Representative will be responsible for providing prompt, accurate ...

Etherfi

Customer Service Representative

Manhattan, NY · On-site

$17.75 - $24/hr

... utility with real-world convenience. With over $8B in assets under management and a lean, agile ... The Customer Service Representative will be responsible for providing exceptional customer support ...

Etherfi

Customer Service Representative

New York, NY · On-site

$17.50 - $23.75/hr

... utility with real-world convenience. With over $8B in assets under management and a lean, agile ... The Customer Service Representative will be responsible for providing exceptional customer support ...

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Utility Customer Service information

What is a utility customer service?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in utility customer service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are the key skills and qualifications needed to thrive in utility customer service, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What are popular job titles related to Utility Customer Service jobs in New York?

For Utility Customer Service jobs in New York, the most frequently searched job titles are:

What job categories do people searching Utility Customer Service jobs in New York look for?

The top searched job categories for Utility Customer Service jobs in New York are:

Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Oracle Utility Customer Care and Billing

Purple Drive

Madison, NJ • On-site

$49K - $66K/yr

Contractor

Posted 20 days ago

Job description

Role Descriptions: Understanding of CCB v2.7.0.3 and any experience with v25.4.,
Bill & Letter Composition, Billing (including gas, electricity, non-utility, and whole,
Customer Care processes, Credit & Collections, Field Work, Financials,
Gas Transport, Meter Reading, Payments, Rates, Asset Management (meters),
Field Activities, Sync Requests, Batch Jobs
Technical Skills - Java, SQL, Groovy, IWS Service, SOAPUI, Scripts, PL/SQL, Jenkins, WebLogic, VM , Bundles
Helpful - understanding of CCB v2.7.0.3 and any experience with v25.4.
Testing and Functional Skill
• create, configure, troubleshoot
• Configure new CIS divisions and dependencies
• 3rd party integrations (think things like bill print extract, energy efficiency program vendors, etc.)
• MDM interval/trend
• FA/SA creation
• Collections Templates/Processes
Roles & Responsibilities
Set up and configure Oracle CC&B applications to meet client-specific utility billing needs
Prepare functional and technical design documents need basis
Prepare application and business process flows.
Strong analytical skills with strong attention to detail
Strong written and verbal communication skills
Collaborate with business analysts to gather and understand requirements.
Conduct unit testing and support system integration testing.
Desirable Skills:
Keyword:
Skills: Functional - Oracle Utility Customer Care and Billing
Experience Required: 6-8