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Utility Customer Service Jobs in Florida (NOW HIRING)

Nexdine Hospitality

Utility

Sarasota, FL · On-site

$17/hr

Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...

Nexdine Hospitality

Utility

Sarasota, FL

$17/hr

Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...

Nexdine Hospitality

Utility

Bradenton, FL · On-site

$17/hr

Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...

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Utility Customer Service information

What are the key skills and qualifications needed to thrive in utility customer service, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What are considered utility customer service jobs?

Utility customer service jobs involve assisting customers with billing, service inquiries, and account management for utility companies such as electricity, water, gas, or telecommunications providers. These roles often require strong communication skills, familiarity with billing software, and the ability to resolve customer issues efficiently.

What is a utility customer service?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in utility customer service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are popular job titles related to Utility Customer Service jobs in Florida? For Utility Customer Service jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Utility Customer Service jobs in Florida look for? The top searched job categories for Utility Customer Service jobs in Florida are:
What cities in Florida are hiring for Utility Customer Service jobs? Cities in Florida with the most Utility Customer Service job openings:
Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Representative

Okaloosa County

Crestview, FL

$18.83 - $22.60/hr

Full-time

Posted 11 days ago

Job description

GENERAL STATEMENT OF JOB Provides information and assistance to customers; opens and maintains customer accounts. EXAMPLES OF WORK Provides customer service through taking payments by check, cash or credit card machine, opening new accounts, terminating accounts and updating customer account information. Provides information concerning billing and fee structures, delinquent payments and account status.

Responds to customer complaints, performs research and analyzes to provide resolution. Processes payments received, verifies check amounts and account numbers, ensures checks are complete, signed and dated correctly. Requests work orders for new service, terminations, repairs, water quality etc.

Communicates by way of radio with field staff. Corresponds and communicates information to customers by way of letter, fax, phone or email concerning account issues (i.e. resolving billing errors, processing new applications, bank drafting and general information concerning Okaloosa County Water & Sewer Policies and Procedures)

Works with Senior Customer Service Representatives to evaluate the need for adjustments due to billing errors, misapplied payments, pool fills, etc. Performs data entry in the maintenance of customer utility accounts. Performs filing, copying, scanning, faxing and restocking of office supplies.

Performs other duties as assigned. MINIMUM QUALIFICATIONS Education, Training and Experience: High school diploma or GED supplemented by six (6) months of experience with direct customer contact, to include money handling, problem solving and modern office support functions, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Must be able to efficiently navigate between various software/programs.

Data entry/keyboarding skills required. Experience with Microsoft Outlook preferred. Utility billing experience preferred.

Licenses and/or Certifications: Requires a valid driver license. OTHER REQUIREMENTS Physical Requirements: Must be physically able to operate a variety of machines and equipment including computers, telephones, facsimile machines, calculators, copiers, scanners, etc. Must be able to exert up to 25 pounds of force frequently, and/or a negligible amount of force frequently to lift, carry, push and pull or otherwise move objects.

Requires prolonged periods of sitting and standing. Physical demands are essentially those of sedentary work. Language Ability: Requires the ability to communicate effectively in English, including the ability to convey, record and exchange information; requires the ability to explain procedures and to give, receive and follow oral and written instructions.

Requires ability to read basic technical data, policy and procedure manuals, codes, etc. Requires the ability to prepare forms and reports using prescribed formats. Requires the ability to communicate with a broad array of individuals from various professional backgrounds.

Intelligence: Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret a variety of instructions in written and oral form; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation. Numerical Aptitude: Requires the ability to add and subtract totals, multiply and divide, use decimals and calculate percentages. Interpersonal Temperament: Requires the ability to tactfully and effectively interact with the public and with coworkers.

Must be able to perform under stress when confronted with frequent deadlines or peak workloads.

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