Utility Associate Jobs in Dacula, GA (NOW HIRING)

The City of Sandy Springs is seeking a customer-focused and detail-oriented Utility Permit Specialist to join our Public Works team. In this vital role, you'll serve as the primary point of contact for utility permit applicants, ensuring utility projects move efficiently from application through approval while protecting the City's infrastructure and maintaining high standards of service.

If you enjoy working with people, solving problems, coordinating projects, and making a meaningful impact on your community, we'd love to hear from you.

As the Utility Permitting Specialist, you'll play a key role in managing utility permit reviews, coordinating inspections, and supporting daily Public Works operations. Your responsibilities will include:

• Reviewing utility permit applications for compliance with City standards, specifications, and applicable codes.
• Managing permit workflows using the City's permitting software, including routing reviews, documenting comments, and processing approvals.
• Serving as the primary liaison between Public Works and utility contractors, engineers, developers, and residents.
• Providing technical guidance and outstanding customer service regarding permit requirements and application processes.
• Coordinating and tracking citizen service requests related to utility operations.
• Performing field inspections to verify compliance with approved plans and City standards.
• Documenting inspections, customer interactions, and permit activity with accuracy and attention to detail.
• Monitoring permit fees and ensuring proper processing and documentation.
• Assisting with the development of Standard Operating Procedures (SOPs) and customer service improvements.
• Preparing reports, correspondence, and operational documentation for department leadership.
• Supporting emergency response operations, severe weather events, and participating in an after-hours on-call rotation as needed.

The ideal candidate is organized, collaborative, technically proficient, and committed to exceptional customer service. Successful candidates will have the ability to manage multiple priorities while communicating effectively with internal departments, contractors, utility providers, and the public.

• Associate's degree or four (4) years of experience in utilities, construction, permitting, customer service, or a closely related field; or an equivalent combination of education and experience.
• Valid Georgia driver's license with the ability to safely operate a City-owned vehicle.

Candidates who excel in this role will demonstrate:

• Experience with permitting, construction, utility operations, or municipal government.
• Strong customer service and conflict resolution skills.
• Excellent written and verbal communication abilities.
• Strong organizational skills with the ability to prioritize competing deadlines.
• Experience using permitting software and Microsoft Office applications, including Word, Excel, and PowerPoint.
• Ability to work independently while collaborating effectively with diverse teams and stakeholders.
• Attention to detail and commitment to maintaining accurate records and documentation.

This position is primarily office-based with regular field visits to perform inspections and verify permit compliance. The role requires occasional lifting of up to 50 pounds, operation of a City-owned vehicle, and participation in emergency response activities and rotational after-hours on-call assignments.

At the City of Sandy Springs, you'll have the opportunity to make a lasting impact on one of Georgia's most vibrant communities while working alongside dedicated public servants committed to excellence.

• Competitive salary
• Medical, Dental & Vision Insurance
• City-paid Life Insurance, Short-Term Disability & Long-Term Disability
• Employee Assistance Program (EAP)
• 10 Paid Holidays plus 1 Floating Holiday
• Paid Vacation and Sick Leave
• Tuition Reimbursement (up to $5,250 annually)*
• Retirement Benefits:
• City contributes 12% to your 401(a) retirement plan
• City matches up to 5% of employee contributions to the 457(b) plan
• Identity Theft Protection
• On-site Employee Fitness Center
• FirstNet Cellular Discount Program

Located just north of Atlanta, Sandy Springs is Georgia's sixth-largest city and home to nearly 110,000 residents. The City is recognized for delivering innovative municipal services, maintaining exceptional infrastructure, and fostering a collaborative, customer-focused workplace where employees can grow and make a difference every day.

The City of Sandy Springs is proud to be an Equal Opportunity Employer. The City is committed to providing equal employment opportunities to all qualified applicants and employees and complies with the Americans with Disabilities Act (ADA). Reasonable accommodations will be provided to qualified individuals with disabilities throughout the hiring process and during employment.

Due to the number of job applications received, we are unable to accept phone calls or emails regarding the status of applications. Each applicant will receive notification at the time of applying and when a hiring decision has been made.

Monday - Friday 8a-5p, with on-call/emergency operations.