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Utility Account Manager Jobs in Roxboro, NC (NOW HIRING)

Utility Coordinator

Hillsborough, NC · On-site

$55K - $62K/yr

The work comprises of managing various resources to determine utility conflicts and subsequent ... Account Dental insurance Vision insurance Flexible Spending Accounts (Healthcare, Dependent Care ...

Utility Inspector

Hillsborough, NC · On-site

$93K - $106K/yr

... Management and CEI practice to better service our clients statewide. This role offers unlimited ... Account Dental insurance Vision insurance Flexible Spending Accounts (Healthcare, Dependent Care ...

... project managers. Prepare drawings, layouts, sketches, maps, and graphic representations of ... Account Dental insurance Vision insurance Flexible Spending Accounts (Healthcare, Dependent Care ...

Sales Representative

Roxboro, NC · On-site

$50K - $75K/yr

... utility vehicles, utility tractors, row-crop tractors, agricultural implements, and Compact ... Account Manager for key customer accounts. Develops a deep understanding of each customers business ...

Service Manager

Henderson, NC · On-site

$70K - $90K/yr

... utility tractors, row-crop tractors, agricultural implements, and skid steer loaders. Common ... spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer ...

About The Role You'll support clean utility systems that power advanced biopharmaceutical ... Our account management model is at the heart of our client-centric approach to delivering ...

Assistant Community Manager

Durham, NC · On-site

$18.25 - $22.25/hr

... non-current resident accounts; to also include bill back of utilities where applicable ... Personnel Management * Regular/daily onsite attendance is required * Use consistent techniques ...

New

Indirect Tax Manager

Durham, NC · On-site

$107K - $140K/yr

... utilities, government agencies, and industrial companies in the world. Position Description ... notices, account maintenance, and external service providers. * Serve as the functional owner of ...

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Utility Account Manager information

See Roxboro, NC salary details

$26K

$57.9K

$93.2K

How much do utility account manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for utility account manager in Roxboro, NC is $57,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $69,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a utility account manager?

To thrive as a Utility Account Manager, you need a solid understanding of utility services, account management, and energy industry regulations, typically backed by a degree in business, engineering, or a related field. Familiarity with CRM software, utility billing systems, and data analysis tools is commonly required. Exceptional communication, problem-solving, and relationship-building skills help you manage client needs and resolve issues effectively. These abilities are crucial for maintaining high customer satisfaction, ensuring regulatory compliance, and driving business growth in a competitive utility sector.

What are some common challenges faced by utility account managers, and how are they typically addressed?

Utility Account Managers often encounter challenges such as balancing the needs of multiple large clients, navigating complex utility rate structures, and staying updated on regulatory changes. To address these, they prioritize effective communication, leverage specialized software to manage accounts, and participate in ongoing industry training. Collaboration with internal teams—such as billing, engineering, and customer service—is also key to resolving client issues efficiently and maintaining strong relationships.

What is the difference between Utility Account Manager vs Utility Customer Service Representative?

AspectUtility Account ManagerUtility Customer Service Representative
CredentialsRelevant certifications, experience in account managementCustomer service training, basic industry knowledge
Work EnvironmentOffice-based, client-facing, some field visitsCall centers, customer support centers
Employer & Industry UsageUtility companies, energy providersUtility companies, customer support departments
Search & Comparison IntentUnderstanding account management roles, career infoCustomer service roles, entry-level positions

The Utility Account Manager typically handles client accounts, manages billing issues, and develops customer relationships, requiring specific certifications and experience. In contrast, the Utility Customer Service Representative focuses on assisting customers with inquiries and resolving issues via phone or in person. Both roles are essential in utility companies but differ in responsibilities, credentials, and work environment.

What does a utility account manager do?

A utility account manager oversees customer accounts for utility companies, ensuring accurate billing, resolving service issues, and maintaining customer relationships. They often use customer management software and need strong communication and problem-solving skills to address client needs and coordinate with technical teams. The role may require knowledge of utility regulations and certifications depending on the region.

What is the role of a utility account manager?

A utility account manager oversees customer accounts for utility companies, ensuring accurate billing, resolving service issues, and maintaining customer relationships. They often analyze usage data, coordinate with technical teams, and may use customer management software to support service delivery.

Utility Coordinator

Hillsborough, NC • On-site

STV
Architectural Services • 1 - 5K employees

$55K - $62K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago


Job description

STV has immediate needs for Utility Coordinators in the Raleigh, NC area to oversee utility coordination and relocations for NCDOT and Municipal projects. The work comprises of managing various resources to determine utility conflicts and subsequent utility relocations and oversee the relocation of utilities prior to construction contract commencement.

This role offers unlimited opportunities to maintain existing client relationships, broaden STV's service offerings geographically, be involved in major transportation projects, mentor junior staff, all while promoting the culture of a healthy work-life balance.

Job Responsibilities

  • Develop utility relocations strategies and provide coordination/relocation services to accomplish removal, relocation, and modification of utility facilities (water, sewer, gas, electric, telecommunication, etc.)

  • Must be able to interpret highway construction plans, drainage summaries, specifications, etc. to identify utility impacts

  • Must have working knowledge of all policies, regulations, and engineering standards set forth by the Federal Highway Administration, North Carolina Department of Transportation, Division of Highways, and all application NC General Statutes related to utility relocation

  • Knowledge of innovative construction methods while adhering to all environmental regulations and roadway design standards

  • Must have strong organizational skills and ability to coordinate simultaneous tasks/projects

  • Schedule and conduct utility meetings with NCDOT, utility owners, and contractors. Prepare meeting agendas and minutes

  • Proficiently and professionally communicate technical information

  • Work closely with other design disciplines to determine most practical utility conflict resolutions

  • Must be familiar with the Subsurface Utility Engineering process and interpreting data

  • Determine cost responsibility (prior rights) and assist utility owners with preparation of utility agreements, relocation plans, and relocation schedules

  • Perform QA/QC of utility relocation packages for submittal to NCDOT

  • Prepare and QA/QC Utility by Others (UBO) plans in MicroStation and OpenRoads Designer

  • Prepare Environmental Permit drawings and narratives

  • Attend field meetings and site investigations as required

  • Proficiency with Microsoft Office software or equivalent

  • Experience with NCDOT Utilities Accommodation Manual

  • Occasional overnight travel may be required

Specific Requirements:

  • Applicant must possess a minimum of 3 years of related experience.

  • Candidates must hold a valid state driver's license and clean driving record

  • 1-3 years experience in MicroStation v8i and/or OpenRoads Designer software

  • Knowledge of ProjectWise software is preferred


This position is not eligible for sponsorship.


Compensation Range:

$55,267.00 - $62,803.00


STV offers the following benefits Health insurance, including an option with a Health Savings Account Dental insurance Vision insurance Flexible Spending Accounts (Healthcare, Dependent Care and Transit and Parking where applicable) Disability insurance Life Insurance and Accidental Death & Dismemberment 401(k) Plan Retirement Counseling Employee Assistance Program Paid Time Off Paid Holidays Back-Up Dependent Care Parental Leave Continuing Education Program Professional Licensure and Society Memberships


STV is committed to paying all of its employees in a fair, equitable, and transparent manner. The listed pay range is STV's good-faith salary estimate for this position. Please note that the final salary offered for this position may be outside of this published range based on many factors, including but not limited to geography, education, experience, and/or certifications.


Not sure this role is the perfect match? We encourage you to apply if STV's work and values resonate with you. We know great candidates don't always meet every qualification, and research shows women and people of color are less likely to apply unless they do. At STV, we believe strong talent comes from a wide range of backgrounds, and your skills and experience may align with this or another opportunity as we continue to grow.


STV logo

About STV

Sourced by ZipRecruiter

STV is a leading provider of professional and technical services operating within the design and construction industry. Headquartered in New York, NY, the firm makes a great difference in the field of infrastructure, transportation, building facilities, communications, energy, and other related industries. Responsible for some of the most renowned design projects in the U.S., STV integrates architecture, engineering, interior design, and construction management services. This multi-discipline company was founded in 1912 and has been demonstrating a constant commitment to excellence, innovation, and technology since its inception.

Industry

Architectural services and construction

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US