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Utility Account Manager Jobs in Texas (NOW HIRING)

BIS Digital

Account Manager

Houston, TX · Remote

Account Manager The Account Manager will perform various roles related to driving new and existing ... Demonstrates the functions and utilities of products and services to customers tailored to their ...

BIS Digital

Account Manager

Houston, TX · Remote

Account Manager The Account Manager will perform various roles related to driving new and existing ... and utilities of products and services to customers tailored to their unique needs. Completes ...

ARBORWORKS LLC

Regional Account Manager (UVM)

Austin, TX · On-site

$110K - $130K/yr

REGIONAL ACCOUNT MANAGER - UTILITY VEGETATION MANAGEMENT (UVM) The Regional Account Manager (UVM) is responsible for driving revenue growth, strengthening strategic customer relationships, and ...

ARBORWORKS LLC

Regional Account Manager (UVM)

Austin, TX · On-site

$110K - $130K/yr

REGIONAL ACCOUNT MANAGER - UTILITY VEGETATION MANAGEMENT (UVM) The Regional Account Manager (UVM) is responsible for driving revenue growth, strengthening strategic customer relationships, and ...

Intero Integrity Services

Account Manager

Houston, TX · On-site

Position Summary The Account Manager is responsible for developing new and strong relationships with natural gas utility customers, connecting with key business executives, and securing orders to ...

Intero Integrity Services

Account Manager

Houston, TX · On-site +1

Position Summary The Account Manager is responsible for developing new and strong relationships with natural gas utility customers, connecting with key business executives, and securing orders to ...

Lonestar

Institutional Account Manager

Manor, TX · On-site

... Account Manager, this is a true hunter/grower role responsible for leading growth across the region ... districts, public utilities, university systems, and military installations, alongside ...

Lonestar

Institutional Account Manager

Houston, TX · On-site

... Account Manager, this is a true hunter/grower role responsible for leading growth across the region ... districts, public utilities, university systems, and military installations, alongside ...

Lonestar

Institutional Account Manager

Dallas, TX · On-site

... Account Manager, this is a true hunter/grower role responsible for leading growth across the region ... districts, public utilities, university systems, and military installations, alongside ...

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Utility Account Manager information

What are the key skills and qualifications needed to thrive as a utility account manager?

To thrive as a Utility Account Manager, you need a solid understanding of utility services, account management, and energy industry regulations, typically backed by a degree in business, engineering, or a related field. Familiarity with CRM software, utility billing systems, and data analysis tools is commonly required. Exceptional communication, problem-solving, and relationship-building skills help you manage client needs and resolve issues effectively. These abilities are crucial for maintaining high customer satisfaction, ensuring regulatory compliance, and driving business growth in a competitive utility sector.

What are some common challenges faced by utility account managers, and how are they typically addressed?

Utility Account Managers often encounter challenges such as balancing the needs of multiple large clients, navigating complex utility rate structures, and staying updated on regulatory changes. To address these, they prioritize effective communication, leverage specialized software to manage accounts, and participate in ongoing industry training. Collaboration with internal teams—such as billing, engineering, and customer service—is also key to resolving client issues efficiently and maintaining strong relationships.

What is the difference between Utility Account Manager vs Utility Customer Service Representative?

AspectUtility Account ManagerUtility Customer Service Representative
CredentialsRelevant certifications, experience in account managementCustomer service training, basic industry knowledge
Work EnvironmentOffice-based, client-facing, some field visitsCall centers, customer support centers
Employer & Industry UsageUtility companies, energy providersUtility companies, customer support departments
Search & Comparison IntentUnderstanding account management roles, career infoCustomer service roles, entry-level positions

The Utility Account Manager typically handles client accounts, manages billing issues, and develops customer relationships, requiring specific certifications and experience. In contrast, the Utility Customer Service Representative focuses on assisting customers with inquiries and resolving issues via phone or in person. Both roles are essential in utility companies but differ in responsibilities, credentials, and work environment.

What does a utility account manager do?

A utility account manager oversees customer accounts for utility companies, ensuring accurate billing, resolving service issues, and maintaining customer relationships. They often use customer management software and need strong communication and problem-solving skills to address client needs and coordinate with technical teams. The role may require knowledge of utility regulations and certifications depending on the region.

What is the role of a utility account manager?

A utility account manager oversees customer accounts for utility companies, ensuring accurate billing, resolving service issues, and maintaining customer relationships. They often analyze usage data, coordinate with technical teams, and may use customer management software to support service delivery.

What cities in Texas are hiring for Utility Account Manager jobs?

Cities in Texas with the most Utility Account Manager job openings:

Utility Account Manager jobs near you

Account Manager

Austin, TX • On-site

Vecta Environmental Services, LLC
Environmental Consulting Services • 501 - 1,000 employees
Learn more about Vecta Environmental Services, LLCexternal

Full-time

Re-posted 7 days ago

Key responsibilities

  • Develop and execute a territory growth strategy aligned with divisional revenue goals.

  • Serve as the primary commercial relationship owner for assigned accounts and conduct quarterly business reviews.

  • Own annual revenue targets and gross margin performance for assigned accounts and ensure pricing strategies align with profitability objectives.

Job description

About Vecta Environmental Services
Vecta Environmental Services, LLC is a leading provider of industrial cleaning, hydro excavation, waste management, and environmental services supporting refineries, petrochemical facilities, manufacturing plants, and industrial operations across the Gulf Coast and surrounding regions.
Vecta is committed to delivering safe, reliable, and high-quality industrial services while maintaining the highest standards of operational excellence, environmental responsibility, and workforce safety. Our success is driven by our people, our strong safety culture, and our focus on building long-term partnerships with our customers.
At Vecta, we believe in developing our employees, creating growth opportunities, and fostering a culture built on accountability, teamwork, and continuous improvement.
Position Summary
The Hydro Excavation Account Manager is a strategic revenue leader responsible for market expansion, enterprise account growth, and long-term relationship development within the hydro excavation division. This role operates at the intersection of commercial strategy and operational execution, driving profitable revenue while strengthening the company’s footprint across industrial, municipal, energy, and infrastructure markets.
This position is accountable not only for sales growth, but for client lifecycle management, market intelligence, cross-selling opportunities, and margin performance. The Account Manager serves as a trusted advisor to clients and a strategic partner to operations leadership.
Key Responsibilities
  1. Strategic Business Development amp; Market Expansion
  • Develop and execute a territory growth strategy aligned with divisional revenue goals.
  • Identify target industries (refineries, chemical plants, municipalities, data centers, utilities, EPC contractors, etc.).
  • Actively pursue new accounts through networking, cold outreach, bid platforms, and industry associations.
  • Lead pre-bid strategy sessions and competitive positioning.
  • Maintain a robust sales pipeline and accurate revenue forecasting.
  • Analyze market trends, competitor positioning, and pricing strategy.
  • Expectation: Build sustainable, recurring revenue, not transactional jobs.
  1. Enterprise Relationship Management
  • Serve as primary commercial relationship owner for assigned accounts.
  • Establish executive-level and field-level relationships within client organizations.
  • Conduct quarterly business reviews (QBRs) with strategic clients.
  • Identify cross-selling opportunities across other service lines.
  • Develop multi-year client growth strategies.
  • Position the company as a long-term partner rather than a commodity vendor.
  • Goal: Protect and grow lifetime customer value.
  1. Revenue amp; Margin Accountability
  • Own annual revenue targets and gross margin performance for assigned accounts.
  • Ensure pricing strategies align with divisional profitability objectives.
  • Review job cost reports to evaluate margin performance.
  • Partner with operations to improve utilization and efficiency.
  • Assist in resolving billing disputes and accelerating receivables (AR accountability).
  • This role is measured on profitable growth, not just top-line revenue.
  1. Operational Integration amp; Client Delivery Oversight
  • Collaborate closely with Division Manager, Dispatch, and Field Supervisors.
  • Participate in scope validation and job planning discussions.
  • Ensure accurate communication of client expectations.
  • Monitor service quality and performance standards.
  • Support resolution of service escalations or field-level issues.
  • The Account Manager does not run the crews, but ensures alignment between promise and execution.
  1. Safety Leadership amp; Risk Awareness
  • Reinforce company safety culture in all client interactions.
  • Participate in safety meetings or audits when required.
  • Ensure scopes align with safe work practices and regulatory compliance.
  • Support clients in understanding hydro excavation best practices and risk mitigation.
Qualifications
  • 5+ years in hydro excavation, industrial services, underground utilities, construction services, or energy-related industries.
  • Proven track record of revenue growth and account expansion.
  • Strong understanding of job costing, equipment utilization, and margin drivers.
  • Experience working in refinery, petrochemical, municipal, or heavy industrial environments preferred.
  • Demonstrated ability to build executive-level client relationships.
  • CRM proficiency and forecasting discipline.
Key Competencies
  • Strategic thinking
  • Commercial acumen
  • Negotiation amp; influence
  • Executive presence
  • Operational awareness
  • Relationship intelligence
  • Data-driven decision-making
  • Risk management mindset
Performance Metrics (KPIs)
  • Annual Revenue Growth
  • Gross Margin % by Account
  • New Account Acquisition
  • Client Retention Rate
  • Equipment Utilization Support
  • Bid-to-Win Ratio
  • AR Aging on Managed Accounts
  • Cross-Sell Revenue Contribution
Work Environment
  • Combination of office, field visits, client facilities, and job sites.
  • Travel required within assigned territory.
  • Availability during turnarounds or critical projects as needed.
Equal Employment Opportunity (EEO) Statement
Vecta Environmental Services, LLC is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees. Vecta provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

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