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Utilities Customer Service Supervisor Jobs (NOW HIRING)

DSV Road GmbH

Customer Service Supervisor

Sterling, VA · On-site

$60K - $70K/yr

Customer Service Supervisor Time Type: Full Time Position Description Summary: Responsible for coordinating activities of various types of service agents providing customer support services.

MMQCI

Customer Service Supervisor

Saco, ME · On-site

$28.85 - $54.81/hr

The Customer Service Supervisor reports to and works closely with the Customer Service Manager to schedule and coordinate the Customer Service team's tasks and activities, provide guidance and ...

Wawa, Inc.

Customer Service Supervisor

Plainfield, IN · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

DSV A/S

Customer Service Supervisor

Sterling, VA · On-site

$70K - $80K/yr

Customer Service Supervisor Time Type: Full Time Position Description Summary: Responsible for coordinating activities of various types of service agents providing customer support services.

Wawa

Customer Service Supervisor

Allendale, NJ · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

Wawa, Inc.

Customer Service Supervisor

Wrightstown, NJ · On-site

$22 - $29.70/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

Wawa, Inc.

Customer Service Supervisor

Emmaus, PA · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

New

Wawa, Inc.

Customer Service Supervisor

Niceville, FL · On-site

$21.25 - $28.70/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

Wawa, Inc.

Customer Service Supervisor

Cincinnati, OH · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

PLZ Corp

Customer Service Supervisor

Downers Grove, IL · On-site

$72K/yr

Learn more at www.plzcorp.com/careers or visit The Customer Service Supervisor - This position is responsible for leading a team of 3-5 customer service account analysts. The supervisor provides ...

Wawa, Inc.

Customer Service Supervisor

Allentown, PA · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

Wawa

Customer Service Supervisor

Niceville, FL · On-site

$21.25 - $28.70/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

MMQCI

Customer Service Supervisor

Saco, ME · On-site

$28.85 - $54.81/hr

The Customer Service Supervisor reports to and works closely with the Customer Service Manager to schedule and coordinate the Customer Service team's tasks and activities, provide guidance and ...

Wawa, Inc.

Customer Service Supervisor

Tavares, FL · On-site

$21.25 - $28.70/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

Wawa

Customer Service Supervisor

Fredericksburg, VA · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

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Showing results 41-60

All JobsUtilities Customer Service Supervisor Jobs

Utilities Customer Service Supervisor information

See salary details

$24.5K

$58K

$101K

How much do utilities customer service supervisor jobs pay per year?

As of Sep 11, 2026, the average yearly pay for utilities customer service supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Utilities Customer Service Supervisor vs Utilities Customer Service Representative?

AspectUtilities Customer Service SupervisorUtilities Customer Service Representative
CredentialsHigh school diploma; some roles prefer experience in customer service or supervisory trainingHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentSupervises customer service teams in utility offices or call centersHandles customer inquiries in call centers or in-person at utility offices
Employer & Industry UsageUtility companies, municipal servicesUtility companies, municipal services
Search & Comparison IntentUnderstanding supervisory roles, career advancementCustomer service duties, entry-level positions

The Utilities Customer Service Supervisor oversees customer service teams, ensuring efficient communication and problem resolution, while the Utilities Customer Service Representative handles direct customer inquiries and support. The supervisor role typically requires more experience and leadership skills, whereas the representative role focuses on day-to-day customer interactions.

What states have the most Utilities Customer Service Supervisor jobs?

States with the most job openings for Utilities Customer Service Supervisor jobs include:

What are popular job titles related to Utilities Customer Service Supervisor jobs?

For Utilities Customer Service Supervisor jobs, the most frequently searched job titles are:

Infographic showing various Utilities Customer Service Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Supervisor

Southfield, MI • On-site

GFL Environmental
Environmental Quality Programs Administration • 10K+ employees
Learn more about GFL Environmentalexternal

Full-time

Re-posted 12 days ago

GFL Environmental rating

6.6

Company rating: 6.6 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

Job description

The Customer Service Supervisor will coordinate, direct, control and monitor the Corporate customer service duties at the home office and provide supervision and leadership to the customer service team. Oversee professional, efficient completion of customer service functions at the home office Corporate call center. Provide backup support to the Billing & Customer Support Manager.


Key Responsibilities:
Recruit, interview, hire, train and discipline all Corporate CSR personnel.
Consistently coach Corporate CSRs and provide monthly or quarterly training to ensure top rated customer service and to ensure continuous improvement.
Responsible for ensuring Corporate CSRs meet their daily goals and metrics.
Perform semi-annual & annual reviews for employees
Coordinate all customer service information and paperwork.
Work closely with branches to ensure information is communicated to Corporate Call Center regarding reroutes, price increases, mailers
Work with branch operational staff to address all service deficiencies.
Monitor customer and employee complaints and resolve problems as they arise.
Provide escalation support for Corporate Call Center Representatives as it relates to customers billing and service issues and concerns
Maintain consistent, prompt, and accurate service levels and performance metrics to promote Total Customer Satisfaction
Answer incoming calls from multiple branch locations while following individual branch procedures for taking payments, routing deliveries and services, enrolling customers in e-billing, new services, and cancellations
Provide excellent customer service and professionalism to all internal and external customers via in person, telephone, email, or via the web
Responsible for development and implementation for process improvements and updates of customer service manual.
Produce centralized monthly call center analysis & reporting
Provide back-up assistance for customer service representative(s).
Provide backup support for the Billing Department, review checklists and invoices and coordinate invoice review with CSRs
Ensure customer service area is neat and orderly and ensure proper greeting of all visitors.
Maintain a positive attitude and promote the GFL Environmental image by focusing on good customer service, cooperation, employee partnership, and positive telephone manners.
Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
Perform other duties and responsibilities as required or requested by management.
Knowledge, Skills, Abilities and Competencies:
Four (4) year Bachelor's Degree in Accounting, Business, Finance or Computer Science or equivalent required
Four (4) to seven (7) years experience in customer service.
Prior supervisory experience required.
Ability to create, design and implement solutions to general and specific customer concerns.
Good interpersonal and supervisory skills.
Ability to write reports, business correspondence and procedure manuals.
Physical/Mental Demands:
Ability to talk, hear, use hands and fingers.
Working Conditions:
Work in indoor office environment 95% of the time.
Noise level is usually moderate.


We thank you for your interest. Only those selected for an interview will be contacted.


GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contactmyworkdayrecruitment@gflenv.com
Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is required.Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.


This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.


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