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Usps Customer Service Jobs in Iowa (NOW HIRING)

ITA Group

Shipping Services Manager

Des Moines, IA · On-site

$60 - $80/hr

Strong interpersonal and customer service skills, with the ability to listen, understand and ... Strong working knowledge of USPS, UPS, FedEx and other carrier requirements, including applicable ...

New

ITA Group

Shipping Services Manager

West Des Moines, IA · On-site

$60 - $80/hr

Strong interpersonal and customer service skills, with the ability to listen, understand and ... Strong working knowledge of USPS, UPS, FedEx and other carrier requirements, including applicable ...

New

MAIL SERVICES LLC

MS Route Driver

Urbandale, IA · On-site

$17.25 - $22.25/hr

Delivers mail to USPS including all applicable paperwork. * Coordinates release of mail by USPS ... We are proud to provide stellar products and services to our valued customers. We listen to what ...

Wellmark, Inc.

Logistics Specialist

Des Moines, IA · On-site

... customer fulfillment requests, and inventory activities while meeting established service level ... Complete internal mailing requests according to USPS postal regulations and internal procedures to ...

Wellmark, Inc.

Logistics Specialist

Des Moines, IA · On-site

... customer fulfillment requests, and inventory activities while meeting established service level ... Complete internal mailing requests according to USPS postal regulations and internal procedures to ...

Wellmark, Inc.

Logistics Specialist

Des Moines, IA · On-site

$12/hr

... customer fulfillment requests, and inventory activities while meeting established service level ... Complete internal mailing requests according to USPS postal regulations and internal procedures to ...

Midwest Equity

Front Desk Receptionist

Cedar Rapids, IA · On-site

$14.75 - $19/hr

... FedEx/UPS/USPS). • Maintain a professional and organized reception area and conference rooms ... Core Competencies Professionalism • Warmth • Reliability • Organization • Customer Service ...

RR Donnelley

Fullfillment Lead

Des Moines, IA · On-site

$45K/yr

... USPS and other similar carriers. Ensures product is produced and prepared according to customer specifications and service level agreements. Responsibilities: * Provide instruction and guidance to ...

RR Donnelley

Fullfillment Lead

Des Moines, IA · On-site

... USPS and other similar carriers. Ensures product is produced and prepared according to customer specifications and service level agreements. Responsibilities: * Provide instruction and guidance to ...

RR Donnelley

Fullfillment Lead

Des Moines, IA · On-site

$45K/yr

... USPS and other similar carriers. Ensures product is produced and prepared according to customer specifications and service level agreements. Responsibilities: * Provide instruction and guidance to ...

All JobsUsps Customer Service JobsUsps Customer Service Jobs in Iowa

Usps Customer Service information

See Iowa salary details

$9

$17

$25

How much do usps customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for usps customer service in Iowa is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What is a USPS Customer Service?

A USPS Customer Service job involves assisting customers with mailing needs, tracking packages, resolving delivery issues, and answering inquiries about postal services. Representatives may work at post offices, call centers, or online support to ensure efficient and satisfactory customer experiences. Strong communication, problem-solving skills, and knowledge of USPS policies are essential for success in this role.

What does a USPS Customer Service do?

A typical day for a USPS Customer Service representative involves assisting customers with mailing packages, processing shipments, selling postal products, and answering questions about services and delivery options. You may also resolve delivery issues, help track packages, handle complaints, and manage transactions via point-of-sale systems. The work environment is fast-paced and highly interactive, requiring constant communication with customers and coordination with other USPS staff. Over time, you can expect to develop comprehensive postal knowledge, improve problem-solving abilities, and potentially advance to supervisory or specialized customer service roles.

What are the key skills and qualifications needed to thrive in the USPS Customer Service position?

To thrive as a USPS Customer Service representative, you need strong communication abilities, problem-solving skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with USPS point-of-sale systems, mail tracking tools, and shipping platforms is typically required. Patience, professionalism, and the ability to remain calm under pressure help individuals excel when assisting diverse customers. These skills ensure accurate service delivery, positive customer experiences, and efficient handling of postal inquiries and transactions.

What's the easiest USPS customer service job to get?

The entry-level USPS customer service position, such as a Customer Service Associate, is generally the easiest to obtain. These roles typically require a high school diploma or equivalent and involve basic communication and computer skills, with minimal prior experience needed.

What are popular job titles related to Usps Customer Service jobs in Iowa?

For Usps Customer Service jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Usps Customer Service jobs in Iowa look for?

The top searched job categories for Usps Customer Service jobs in Iowa are:

Usps Customer Service jobs near you
Infographic showing various Usps Customer Service job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,723 per year, or $17.7 per hour.

Shipping Services Manager

ITA Group Inc

West Des Moines, IA • On-site

Full-time

Posted 3 days ago

New

Job description

POSITION SUMMARY: 

The Shipping Services Manager oversees all outbound shipments from ITA Group headquarters and partners with the Receiving & Inventory Manager to coordinate Receiving, Inventory and Shipping Services (RIS²) operations. This role works with project owners to coordinate outbound shipping, manage shipping data files and software, ensure shipments meet applicable regulations and deadlines, track shipments, and bill costs back to the appropriate programs and cost centers. The position also supports logistics compliance by helping ensure shipping practices align with applicable laws, regulations and operational requirements.

HIRING REQUIREMENTS:

  • High school diploma or GED required; associate degree preferred, or equivalent work experience.
  • Minimum three years’ experience in a service-related, mailroom, shipping, logistics, office services or related operational environment preferred; international shipping experience preferred.
  • Strong organizational and time management skills, with the ability to prioritize competing requests and meet deadlines.
  • Strong interpersonal and customer service skills, with the ability to listen, understand and respond to internal and external client needs in a timely and professional manner.
  • Effective communication, negotiation, problem-solving and decision-making skills.
  • Ability to analyze workflows, identify process improvement opportunities and support more efficient shipping operations.
  • Familiarity with shipping and mailroom equipment, including mail processing equipment, postage meters, scales, UPS/FedEx systems and other carrier-related software or tools.
  • Strong working knowledge of USPS, UPS, FedEx and other carrier requirements, including applicable postal, domestic and international shipping regulations.
  • Ability to meet International Air Transportation Association certification requirements for shipping Lithium Metal and Lithium Ion Batteries.
  • Working knowledge of Department of Commerce import/export requirements and other applicable domestic and international shipping compliance requirements.
  • Ability to safely lift up to 50 pounds.
  • Ability to stand, walk and sit for extended periods over a full shift.
  • Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.
  • Ability to work the time necessary to complete projects and/or meet deadlines.