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About U.S. Aviation
U.S. Aviation a United Service Companies, is a contracted ground handler for commercial airline carriers and cargo operators. Established in 1965, United Service Companies ("USC") began as a maintenance company and trade show service provider in Chicago, Illinois. Today, our company is comprised of five specialized groups that deliver unparalleled custodial, staffing, and security services for customers with diverse business needs from the Eastern Seaboard to Hawaii. Throughout, our company's overarching goal is to provide exceptional customer service by exceeding our customers' expectations.

Areas of focus include commercial cleaning services, facility support services, complete staffing solutions, hospitality services, trade show and convention services, security solutions, and aviation services.

As a contracted ground handler for commercial airline carriers and cargo operators, services that we provide are, but not limited to:

Airport Operations Customer Service Agents and Baggage Handlers

Cargo Operations Customer Service Agents, Cargo and Mail Handlers, TSA approved Screening

Cabin Services Cabin cleaning, Lavatory services, Cabin Security Checks

Ramp Services Loading/Off Loading Cargo, Passenger Baggage handling

Job overview and responsibilities
Responsible for and leads all Cargo Office operations and administrative functions. In addition, supports all corporate and local initiatives to drive optimal performance at the station while promoting a safe environment for internal/external customers and preserving our corporate culture. Assures operations are compliant with all regulatory and corporate policies. Is actively involved in local airport cargo community.

The Office Duty Manager is co-developer of the station financial and operational plans

Oversee operating system, customer relationship, and the Cargo IT platform for performance and change requests

Develop operating strategies that improve performance and enhance US Aviation's reputation as a Cargo Handler

Responsible to execute those plans and adjust as needed throughout the year to achieve corporate and local station goals

Ensures all Company and Governmental policies, procedures and mandates which include, but are not limited to safety, training, administration/payroll, staffing, leadership development, security directives, manuals, tariffs, CMIS, FAA, DOT, TSA, CBP and other contractual requirements

Expected to work closely to motivate and promote growth/advancement through a consistent and fair application of coaching and counseling, while setting the example of a positive role model

Maintain a positive interactive relationship with the Cargo Sales team to assist and support in developing strategies and programs aimed to increase revenue, while reducing exposure to penalties/fines, claims and losses

Maintain authorized staffing levels to maximize performance for operational schedules

Maintain an Open-Door Policy to meet employee expectations

Manage overtime to meet authorized/budgeted requirements

Coordinate, monitor and ensure compliance for all local, safety and regulatory training requirements

Maintain Operational Productivity levels for Customer Service, QuickPak, Import, Export, Front Dock, Mail, COMAT, ULD & PetSafe

Monitor/maintain and ensure compliance for all Security Screening Directives

Ensure consistent and professional handling of OAL Contracts

Maintain and monitor all aspects of Corporate Compliance for the air freight product, which includes but is not limited to all Regulatory programs (FAA, DOT, CBP, USPS, TSA, OSHA) as well as specific Import & Export compliance standards

Claims and Losses

Hazmat/Dangerous Goods training and compliance

Audit compliance

Internal / External Customer Interaction; Interfacing with customers, other department counterparts and peers

Check all flight packets to insure all forms are completed correctly and, in their entirety

Shred 30-day forms in a timely manner

Oversee all Office staff to include CSI team, Inbound Team, Outbound, International, Pet Safe and Front Counter

Check emails at the start of your shift and periodically throughout the day for open traces, missing, un-manifested, or misrouted cargo, etc. Respond to email alerts of open traces for HNL

Log into CDAP and work the Correction Ques and Missing AWB scans

Ensures Warehouse Inventory is completed Monday thru Friday and reconcile against the Import Lying List on Monday, Wednesday, and Friday

Attach Import Lying List with Warehouse Inventory sheet and have Management review and sign off

Reconciling AWBs

Contact the Customer for each inbound AWB on the inventory. Remark in UC360 of contact - Advise of storage pending fees/start date or current fees

For past outbound AWB/shipments still here that need rebooking, contact Management promptly

For inbound international shipments - Advise Management of any shipment pending in the In-Bond Area within 7 days to avoid G.O. (General Order) and properly complete a G.O. form and submit to CBP for any International shipment still in the warehouse after 10 days

Remove and box the 13th month's previous years' file to be stored in Warehouse - Advise Management when completed

Conduct a daily audit, 2-days' worth of the current month's 30-day files

Maintain and organize dates of all Station files i.e. - Interline Transfers, Export/Import shipments, Inventory, International, ULD receipts, etc

Import delivery receipt

Ensure CBP gets all Gen Docs and paperwork in a timely manner

Ensure all AMS functions are properly transmitted and in a timely manner

Resolve all AMS errors the same day of arrival and in a timely manner

Do not release any cargo until it has been Cleared by CBP and you have a printed copy of the release as our back up and proof

RCF all inbound shipments in a timely manner

Process all GO shipments in a timely manner to avoid customs fines

Stage and lock-out all flights in a timely manner and ensure all containers tendered appear properly on your DSTG. Double check the container numbers to validate you did not type the numbers incorrectly. Print a copy of the final DSTG and give it to the Yardmaster for loading of containers onto dollies

Verify all shipments are properly screened before manifesting to a flight by obtaining a copy of each AWB from the screener and verifying that it has a screeners name and method of screening stamped or written on it. Keep this copy with your outbound packet

Before close-out, check with the counter and ensure there aren't any shipments being captured for your flight

Properly enter remarks-RMK on the DSTG for shipments that require it

Properly complete ALL remaining sections of the 30-day Security Form and keep a copy in your flight packet, this includes CCSF shipments

Monitor any cargo that is held-off and re-book prior to completing your shift

Make certain all Dangerous Goods shipments have proper documentation and an acceptance checklist that is properly filled out

Print out a proper Dangerous Goods ULD hang tag

Check with Mail Dept and see if they have outbound mail for your flight

Be aware of any Ferry flights and arriving or departing cargo that may be staged on them

Qualifications and Education Requirements
Bachelors' degree or equivalent work experience

3-5 years Cargo Operations experience, freight, mail, interline, dangerous goods, and the movement of specialized commodities

Excellent Communication skills

Ability to build teams with employees and possess excellent interpersonal skills

Ability to engage frontline Leaders and Cargo Employee population

Ability to lead and sustain continuous improvement environment and initiatives

Leadership Development Skills

Continuous Improvement experience

Required to work various hours, weekends and holidays as the operation requires

Up to 25% travel

Successful candidate must be able to clear a criminal history check to obtain and retain credentials necessary for position. Specific clearances include but are not limited to FAA / TSA / Airport Authority / US Customs.

Reliable, punctual attendance is an essential function of the position

Preferred
Bachelor's Degree in Business Administration or related field and 3-5 years management experience.

Demonstrated leadership ability in large departmental environment

Scheduling and budget data

Project Management Skills

Business Administration/Organizational Acumen

Extensive experience in managing station cargo operations - mail and freight

Experience in relationship building and negotiation with contract vendors, government agencies, such as Airport Authority, and other airline leadership

Business Management, Operations Management, experience managing field teams; influencing skills, finance

Proficient using MS Office applications

Skills; Business analysis, building strategic relationships, influencing, continuous improvement

Continuous Improvement, Six Sigma/Lean, process improvement

Experience working in an area that aligns to regulatory compliance and is regularly audited

Additional Notes
U.S. Aviation is a drug-free environment and has a strict zero tolerance policy for harassment. Use of social media with regards to our operations and policies are strictly prohibited.