User Technology Specialist Jobs (NOW HIRING)

Location: Champlin, MN or Cold Spring, MN

Travel Requirements: Occasional travel between Granite Bank locations, including Champlin, MN and Cold Spring, MN may be required.

Work Authorization: Candidates must reside within the United States and be legally authorized to work in the United States at the time of hire and throughout employment.

Reports To: Senior Vice President of Information Technology

Employment Type: Full-Time

Pay Range: $60,000.00 - $78,000.00/year

About Granite Bank:

Granite Bank is one of the fastest-growing banks in Minnesota! We're a locally owned community bank, and we're growing our team of people on a mission to help as many people as possible achieve their financial and homeownership goals. We live by our core values: accessibility, agility, transparency, family feel, and empowerment. Whether it's expanding our product line or having fun company events, we're prepared to adapt to an ever-changing industry while keeping our people first. Come join us!

Position Summary:

As an IT Specialist, you will be responsible for providing technical assistance and support to end-users with progressing responsibility for infrastructure, networking, endpoint management and cybersecurity.

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, applications, mobile devices, printers, peripherals, and other end-user technology.
• Manage and troubleshoot user accounts, permissions, Active Directory, Group Policy, Microsoft 365, MFA, and related identity and access issues.
• Install, configure, maintain, and troubleshoot Windows workstations and assist with Windows Server infrastructure.
• Support employee onboarding/offboarding, equipment deployment, access changes, hardware refreshes, and technology lifecycle activities.
• Troubleshoot TCP/IP, DNS, DHCP, VPN, wireless, switching, and general network connectivity issues.
• Assist with administration and troubleshooting of switches, firewalls, wireless infrastructure, VPN, SD-WAN, telecommunications, and related technologies as experience develops.
• Monitor infrastructure, endpoint, network, security, capacity, and availability alerts and perform initial investigation and escalation.
• Assist with endpoint security, vulnerability remediation, malware protection, encryption, patching, and other cybersecurity controls.
• Participate in infrastructure and security projects, system upgrades, deployments, testing, and change-management activities.
• Assist with Windows Server, virtualization, backup/recovery, disaster recovery, and data center technologies under the direction of senior IT staff.
• Work with senior IT staff and vendors to troubleshoot complex infrastructure and security issues.
• Participate in the IT on-call rotation and respond to escalating after-hours infrastructure, network, security, and system-availability events as appropriate.
• Provide employees with guidance regarding phishing, MFA, passwords, data protection, cybersecurity, and appropriate technology use.
• Maintain accurate tickets, technical documentation, asset inventories, procedures, diagrams, and knowledge-base articles.
• Develop hands-on knowledge of Windows Server, virtualization, networking, cybersecurity, backup/DR, storage, and data center technologies through progressively assigned responsibilities.
• Develop technical expertise through hands-on assignments, cross-training, formal training, and relevant industry certifications.

• Associate's degree in Information Technology, Computer Science or a related field (preferred) or equivalent work experience.
• Proven experience in desktop support or similar technical role.
• Proficiency in Windows operating systems.
• Familiarity with Active Directory, User Account Management, and Group Policy.
• Basic knowledge of networking concepts: TCP/IP, DHCP, DNS and VPN.
• Problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaborate within a team.
• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support (MCDST), or equivalent.

Granite Bank is an Equal Opportunity Employer

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.