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User Support Jobs in Hawaii (NOW HIRING)

The Kahala Hotel & Resort

IT Manager

Honolulu, HI · On-site

$80K - $90K/yr

... and end-user support. The Resort IT Manager works closely with department leaders, vendors, and the Director of Information Technology to provide technology solutions that enhance operational ...

The Kahala Hotel & Resort

IT Manager

Honolulu, HI · On-site

$80K - $90K/yr

... and end-user support. The Resort IT Manager works closely with department leaders, vendors, and the Director of Information Technology to provide technology solutions that enhance operational ...

ISPA Technology

Helpdesk Technician

Honolulu, HI

$70K - $100K/yr

Key Responsibilities End-User Support * Provide Tier 1 and Tier 2 technical support via phone, email, ticketing systems, and in-person requests. * Troubleshoot and resolve issues involving virtual ...

prh

IT Technician (Full Time)

Kamuela, HI

$23.50 - $32.25/hr

Provide end-user technical support for computers, printers, peripherals, and related technology equipment. * Assist users with troubleshooting hardware, software, and connectivity issues. * Create ...

Judge Group, Inc.

Field Technician

Schofield Barracks, HI · On-site

$70K - $75K/yr

Individuals selected for this role will support enlisted personnel in providing end-user support and provide technical support for the following: - Desktop hardware, software, and peripherals.

New

Oneida Technical Solutions

Desktop Technician

Wahiawa, HI

$20 - $25.50/hr

We are searching for experienced Field Service Technicians to support 53 SOPS Det 4 . Individuals selected for this role will support enlisted personnel in providing end-user support and provide ...

Oneida Technical Solutions

Desktop Technician

Wahiawa, HI · On-site

$75K - $90K/yr

We are searching for experienced Field Service Technicians to support 53 SOPS Det 4 . Individuals selected for this role will support enlisted personnel in providing end-user support and provide ...

Govcio LLC

IT Service Technician

Honolulu, HI · On-site

$53K/yr

Provide remote support services for telework/home users. * Help ensure user applications work over VPN and/or Citrix. * Manage user relocation requests. * Ensure devices are properly encrypted.

TekSynap

Service Desk Specialist

Honolulu, HI

Support user onboarding, offboarding, device issuance, device return, account maintenance, and access request workflows. * Coordinate with engineering and cybersecurity teams when device issues ...

ISPA Technology

Helpdesk Technician

Honolulu, HI · On-site

$19.75 - $26.75/hr

The role involves troubleshooting technical issues, managing service tickets, and ensuring user support for approximately 275 users in the Honolulu area. Responsibilities : • Provide Tier 1 and ...

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User Support information

What are some common challenges faced in a User Support role and how are they typically handled?

One common challenge in User Support is managing a high volume of inquiries while ensuring each user receives timely and personalized assistance. This often requires strong organizational skills and the ability to prioritize tasks efficiently. Additionally, support professionals frequently encounter users with varying technical backgrounds, so clear communication and empathy are crucial for resolving issues effectively. Many teams address these challenges by utilizing ticketing systems, knowledge bases, and regular training sessions to stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as a User Support specialist, and why are they important?

To thrive as a User Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of the supported products or services, often backed by relevant certifications or training. Familiarity with help desk software, ticketing systems, and remote desktop tools is typically required. Excellent communication, patience, and active listening make someone stand out in this role. These skills ensure efficient resolution of user issues, high customer satisfaction, and effective support operations.

What is the difference between User Support vs Technical Support?

AspectUser SupportTechnical Support
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+ or Network+
Work EnvironmentHelp desks, customer service centers, remote supportCall centers, on-site troubleshooting, remote diagnostics
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, hardware vendors, telecom companies

While both User Support and Technical Support involve assisting users with technology issues, User Support generally focuses on customer service and basic troubleshooting, whereas Technical Support often involves more in-depth technical diagnostics and problem resolution. The roles overlap but differ mainly in complexity and technical depth.

What are User Support specialists?

User Support specialists are professionals who assist customers or end-users with troubleshooting, technical problems, and general inquiries related to a company's products or services. They may provide help via phone, email, chat, or in-person, aiming to resolve issues quickly and ensure customer satisfaction. User Support specialists play a crucial role in maintaining positive customer relationships and often act as a bridge between users and technical teams.
What are popular job titles related to User Support jobs in Hawaii? For User Support jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching User Support jobs in Hawaii look for? The top searched job categories for User Support jobs in Hawaii are:
User Support jobs near you
IT Manager

IT Manager

The Kahala Hotel & Resort

Honolulu, HI • On-site

$80K - $90K/yr

Other

Posted 15 days ago

Job description

Pay Range: $80,000 - $90,000 / annual compensationThe IT Manager is responsible for the daily management, support, maintenance, and continuous improvement of the resort's technology infrastructure, systems, and services. This position ensures the reliable operation of all IT assets across guest-facing and back-of-house environments, including networks, servers, telecommunications, hospitality applications, cybersecurity, and end-user support. The Resort IT Manager works closely with department leaders, vendors, and the Director of Information Technology to provide technology solutions that enhance operational efficiency, guest satisfaction, and information security while supporting the resort's strategic business objectives.

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