User Support Engineer Jobs in Edmonton, AB (NOW HIRING)

Reporting to the Sr. Manager, End User Services, As the Network Operations Lead you are a trusted advisor to senior leadership, influencing decisions and driving standardization, innovation, and enterprise network strategy. In this role you will provide operational leadership, to drive continuous improvement of Ledcor's enterprise network and communications environment, including LAN/WAN, wireless, VPN, Azure networking services, and Fortinet-based security solutions. As a subject matter expert with advanced knowledge, you will provide leadership and direction ensuring Ledcor's network services are secure, resilient, scalable, and aligned with business and technology objectives.
Partnering with Network Engineers, infrastructure architects, cybersecurity teams, cloud teams, vendors, and business stakeholders, the Network Operations Lead will lead the resolution of multifaceted incidents, deliver root cause analysis, and drive improvement initiatives that enhance network performance, reliability, security, and operational maturity. Providing functional leadership and direction to Network Engineers, guiding the execution of business strategies and goals.
Join our Ledcor Information Systems team Edmonton or Calgary, AB!

Essential Responsibilities:

• Partner with the Sr. Manager, End User Services to develop and execute enterprise network operations strategies, governance frameworks, and operational standards aligned with business, security, resiliency, and technology objectives
• Provide strategic and technical leadership to ensure the performance, availability, reliability, and continuous improvement of enterprise network and communications infrastructure
• Analyze network performance, service trends, operational risks, and emerging technologies to influence priorities, strategy, and long-term operational resilience
• Lead network operations processes, including incident, problem, change, and service restoration management, while driving operational excellence and service maturity
• Provide technical leadership for enterprise networking services, including LAN/WAN, wireless, VPN, Azure networking, Fortinet security solutions, and enterprise connectivity services
• Direct vendor, ISP, telecommunications, and partner relationships, ensuring reliable connectivity, effective service delivery, and strong operational performance
• Develop, implement, and maintain network standards, documentation, monitoring, governance, and operational procedures to support consistent service delivery
• Lead the resolution of complex network challenges, driving automation, continuous improvement, and scalable solutions that enhance stability, security, and operational efficiency
• Collaborate with infrastructure, cloud, cybersecurity, and business stakeholders to deliver secure, scalable network services aligned with organizational priorities

Qualifications:

• Minimum 8 years of experience in enterprise network operations, infrastructure support, and IT service management
• Minimum 6 years of experience leading network operations teams in complex enterprise environments
• Minimum 5 years of experience supporting enterprise network architecture, connectivity services, cloud networking, and security solutions
• Minimum 5 years of experience managing ISP, telecommunications, and third-party vendor relationships
• Minimum 5 years of experience in incident, problem, and change management, governance, and continuous service improvement
• Minimum 5 years of experience supporting hybrid cloud environments, Azure networking, enterprise integrations, and business-critical network services
• Strong technical expertise in firewalls, SD-WAN, secure connectivity, Fortinet technologies (including FortiGate), and cloud networking solutions
• Proven ability to lead, coach, and develop technical teams while building effective relationships with vendors, service providers, and stakeholders
• Excellent communication, analytical, troubleshooting, and decision-making skills, with the ability to translate technical issues into business impacts and recommendations

Working Conditions:

• Remote position with the flexibility of attending the office as business needs require

Additional Information

The Ledcor Group of Companies is one of North America's most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.

Our workplace culture has been recognized as one of Canada's Best Diversity Employers, Canada's Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor's Inclusion and Diversity initiatives, please visit our I&D page.