User Support Engineer Jobs in Calgary, AB (NOW HIRING)

Company Description

Build bold. Deliver impact. Win together.

At General Dynamics Mission Systems–Canada, we’re not just engineering technology. we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical solutions that enhance national security, strengthen communities, and protect the people we serve.

If you’re looking for meaningful work that contributes to a safer, more secure world, you’ll find purpose here. Every day, your skills will directly impact programs that matter.

Job Description

GDMS-C currently has a number of requirements for an Operator Interface and Graphical User Interface (GUI) Designer within the Land & Joint Solutions Business Area.

Typical Duties

The responsibilities and range of activities will vary, but in general will include:

• Participate in an interdisciplinary integrated project team environment.
• Experience working with or familiarity with AI/ML models is preferred.
• Work within the UX, Human Factors + Design group to develop specialized Graphical User Interface (GUI) firmware on military embedded hardware devices or software designs for complex applications using the Scaled Agile Framework (SAFe) development process.
• Focus on providing functional and innovative designs for complex operations as part of integrated product teams including interfacing with development teams.
• Identify and create software user interface requirements and analysis of implementation.
• Prepare and review design documents.
• Document the analysis, design and test activities in accordance with development standards.

Qualifications

• Bachelor’s degree or equivalent in Computer Science, Human Computer Interaction, Software Engineering, Industrial Design or applicable scientific discipline is required.
• Visible and expressive passion and experience with Graphical User Interface design, UX and/or Human Computer Interaction of products and applications.
• Experience designing front end user interfaces for software and firmware products/applications in an iterative manner from low to high fidelity design ideally working with human factors and human systems at the forefront.
• Experience using GUI prototyping tools such as Axure, Adobe Illustrator, Adobe Photoshop, etc .
• Able to translate, and coordinate a GUI experience to the development team, including the creation of assets to facilitate development.
• Detailed oriented in the creation and communication of front-end user interface design, interaction and behaviour.
• Strong communication skills, both written and verbal.
• Strong and innovative problem solving and analysis skills.
• Enthusiastic contributor, willing to learn new skills and takes on ownership of work.
• Experience working with or familiarity with AI/ML models is preferred.
• Ability to work effectively both independently and in a team environment, with minimum supervision.

It is a requirement that General Dynamics Mission Systems-Canada be registered with the Canadian Controlled Goods program and that all of its workforce be security assessed. Successful applicants must meet all applicable security requirements, including but not limited to the ability to obtain and maintain a Canadian government security clearance. Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas or information that is subject to international regulations. You must be eligible to work in Canada.

Additional Information

The hiring range for this position is $75,000 - $85,000. Our goal is to provide a fair and competitive offer based on an assessment of internal equity and your qualifications, including:

• Relevant experience
• Technical and non-technical skills
• Education and certifications

Benefits

As a full-time employee at General Dynamics Mission Systems–Canada, you’ll enjoy a competitive total rewards package that supports your professional and personal well-being:

• Comprehensive medical, dental, and vision coverage for you and eligible dependents from day one (no cost), including flexible benefits options (HCSA) emergency travel insurance, and 24/7 virtual care services.
• Employee & Family Assistance Program (EFAP), onsite fitness facilities, and employee resource groups.
• Defined Contribution Pension Plan with employer contributions after 3 months, RRSP access from day one, and financial planning support.
• Flexible time off including vacation, holidays, parental leaves with top-up options, sick leave, and disability programs.
• Career development through learning platforms, educational assistance, mentoring, and reimbursement of professional memberships.
• Additional perks such as employee discounts, free onsite parking, social clubs, and an annual scholarship program for employees’ children.

Why join us?

• Purposeful Innovation: You’ll work on innovations that genuinely make a difference. You’ll apply advanced thinking, design expertise, and practical problem-solving to help equip military and allied forces with leading-edge systems. You’ll be surrounded by some of the brightest minds in the defence sector, contributing to next-generation technologies in an environment that celebrates creativity, new ideas, and modern solutions.
• Connection: We believe people do their best work when they feel they belong, and their ideas can flourish. Different perspectives, experiences, and ways of thinking help us innovate and grow. Strong relationships with our teammates help us unite, overcome challenges, and deliver the world-class quality we’re known for. Here, we are committed to inclusivity and ensure every individual feels valued, respected, and empowered.
• Challenging and Rewarding Career Pathways: Your career path matters to us. From mentorship and regular check-ins with your leader to educational support, professional certifications, and continuous training, you’ll have the resources you need to thrive. You’ll work on high-profile, impactful projects that challenge your skills, expand your expertise, and provide opportunities to learn from experienced mentors and grow as an early-career professional. We encourage internal mobility so you can explore different business areas, broaden your skillset, and expand your network.

Accommodation 
If you require accommodation during any stage of the application process, please contact Human Resources via recruitment@gd-ms.ca.

Closing Date
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.