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User Support Engineer Jobs in Virginia (NOW HIRING)

IsI Enterprises LLC

Support Engineer I

Springfield, VA · On-site

$75K - $82K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Perform end user management and account provisioning. * Diagnose and escalate network issues ...

ISI Enterprises

Support Engineer I

Springfield, VA · On-site

$75K - $82K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Perform end user management and account provisioning. * Diagnose and escalate network issues ...

Databricks

Senior Support Engineer (GovOps)

Mclean, VA · On-site

... I/UX for interfacing with data to scaling our services and infrastructure across millions of ... Databricks is seeking a Senior Support Engineer (GovOps) to join our Cleared Engineering team in ...

New

ISI Enterprises

Support Engineer II

Springfield, VA · On-site

$85K - $95K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Perform end user management and account provisioning. * Utilize Remote Monitoring and Management ...

ISI Enterprises

Support Engineer II

Herndon, VA · On-site

$85K - $95K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Perform end user management and account provisioning. * Utilize Remote Monitoring and Management ...

IsI Enterprises LLC

Support Engineer II

Springfield, VA · On-site

$85K - $95K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Perform end user management and account provisioning. * Utilize Remote Monitoring and Management ...

ISI Enterprises

Support Engineer I

Herndon, VA · On-site

$75K - $82K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Perform end user management and account provisioning. * Diagnose and *escalate* network issues ...

Indigo IT LLC

Mac Support Engineer

Ashburn, VA · On-site

As an integral member of the CBP End User Device IT Management Services team, the Intermediate Mac Support Engineer will be responsible for the support and administration of a distributed macOS ...

Databricks

Senior Support Engineer (GovOps)

Mclean, VA · On-site

... I/UX for interfacing with data to scaling our services and infrastructure across millions of ... Databricks is seeking a Senior Support Engineer (GovOps) to join our Cleared Engineering team in ...

New

Exigent Mechanical

IT Support Engineer

Reston, VA · On-site

Support Engineer Are you a highly skilled IT professional who enjoys solving complex technical ... Manage and troubleshoot user accounts, permissions, licenses, groups, and access * Administer and ...

VB Spine

Lead End User Services Engineer

Leesburg, VA · On-site

$110K - $120K/yr

Support engineering, automation, escalations, and proactive reduction of recurring endpoint issues. * Work extensively with Microsoft technologies including Intune, SCCM, Active Directory, Entra ID ...

VB Spine, LLC

Lead End User Services Engineer

Leesburg, VA · On-site

$110K - $120K/yr

Support engineering, automation, escalations, and proactive reduction of recurring endpoint issues ... or End User Computing (EUC) responsibilities. * Bachelor's degree in Information Technology ...

VB Spine

Lead End User Services Engineer

Leesburg, VA · On-site

$110K - $120K/yr

Support engineering, automation, escalations, and proactive reduction of recurring endpoint issues ... or End User Computing (EUC) responsibilities. * Bachelor's degree in Information Technology ...

AMF Bakery

Customer Support Engineer

Richmond, VA

Provide end-user support via remote technologies, remote support app and telephone support and ... Mechanical Engineering or Electrical Engineering degree considered a plus * Experience in CRM ...

NRI North America

Technical Support Engineer

Ashburn, VA · On-site

$30 - $35/hr

NRI North America is looking for a qualified IT Technical Support Engineer that will be responsible ... Support user account provisioning, software licensing, multi-factor authentication (MFA), Group ...

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What cities in Virginia are hiring for User Support Engineer jobs?

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Support Engineer I

Springfield, VA • On-site

IsI Enterprises LLC
See more jobs at IsI Enterprises LLCexternal

$75K - $82K/yr

Full-time

PTO

Re-posted 26 days ago

Job description

ISI is looking for a proactive and customer-focused Support Engineer I to join our IT team. This role is ideal for individuals eager to grow their skills in IT support, networking, and compliance while working in a dynamic, fast-paced environment. As a Support Engineer, you will play a critical role in delivering top-notch technical support, monitoring system health, and ensuring compliance with industry security standards such as CMMC and NIST 800-171.
Duties/Responsibilities:
  • Provide first-line support for all support requests, including email troubleshooting, password resets, and mailbox management.
  • Perform basic administrative tasks in Azure, Google Workspace, and ticketing systems.
  • Troubleshoot Windows, Mac, and Linux operating systems
  • Assist with setting up and configuring desktops, laptops, monitors, and other peripherals.
  • Perform end user management and account provisioning.
  • Diagnose and escalate network issues, including Wi-Fi and LAN connectivity.
  • Conduct proactive system health checks to maintain operational efficiency.
  • Work closely with team members to ensure efficient issue resolution.
  • Follow and enhance standardized processes and checklists to improve service quality.
  • Two shifts are available. Candidates must be able to work one of the following schedules:
7:00 a.m.-3:00 p.m. ET and 11:00 a.m.-7:00 p.m. ET
Qualifications:
This position requires applicants to have current, interim eligibility or previous security clearance.
  • Candidates must have held or currently hold a clearance, or have documented eligibility based on a favorable background investigation.
  • Interim clearances will be accepted for consideration.
  • All clearances are encouraged to apply.
  • U.S. citizenship is required by federal regulation.

Applicants without any of the above will not be considered at this time due to contract requirements.
  • 2-4 years working in an IT Support Focused role (minimum)
  • CompTIA A+
  • ITIL 4 Foundation
  • Microsoft Certified: Microsoft 365 Fundamentals (MS-900)
  • Strong foundational knowledge of Microsoft 365 (Commercial & GCC/GCC-High), Azure Active Directory, and Teams.
  • Experience with Google Workspace, VPNs, DNS, and mobile device management.
  • Experience troubleshooting basic hardware & software issues
  • Experience utilizing ticketing systems and remote management tools
  • Strong communication, problem-solving, and time management abilities.
  • Ability to work both independently and collaboratively in a fast-paced setting.
  • Experience with Service Level Agreements (SLAs) and SOP creation.
  • Detail-oriented with a proactive approach to troubleshooting and continuous improvement.

What we offer:
  • Competitive salary range: $75,000-$82,000
  • Comprehensive benefits package, including generous PTO.
  • Flexible hybrid work schedule.
  • Opportunities for professional growth and training.
  • A collaborative and innovative company culture that values teamwork and continuous improvement.

Industrial Security Integrators, LLC ("IsI") is an equal opportunity employer committed to affirmative action and diversity in the workplace. It is the policy of IsI to provide Equal Employment Opportunities (EEO) to Employees and Applicants, without regard to race, color, religion, sex, age, marital status, citizenship status, national origin, sexual orientation, gender identity, veteran status or disability or any other factor protected by law and to provide advancement opportunities for minorities, women, disabled individuals, and veterans. IsI is stronger and more effective when our workforce includes highly qualified individuals with diverse backgrounds, cultures, and traditions.

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