User Research Coordinator Jobs in Silver Spring, MD

Job Title
Research Coordinator
Location
Arlington - Arlington, VA 22201 US (Primary)
Job Type
Full-Time
Category
Other
Career Level
Experienced (Non-Manager)
Travel Required
0 - 25%
Job Description
The Research Coordinator - Digital Platforms & Engagement supports the operational, digital, and communications functions of research and global health programs. Working closely with the FAST-TB Coordinating Center Administrative Director and Program Manager, the role contributesto the management of digital platforms, stakeholder engagement activities, and research support functions.
The position serves as a coordination point between technical teams, communications functions, and external stakeholders, supporting the maintenance and improvement of digital knowledge-sharing platforms, data visualization tools, and program communications. The role combines platform coordination, content management, data support, and stakeholder engagement within a collaborative research environment.
MAJOR RESPONSIBILITIES:
Digital Platform Coordination and Management
• Coordinate the design, organization, and maintenance of SharePoint or similar knowledge-sharing platforms
• Manage user onboarding, permissions, access controls, and membership tracking for platform users
• Maintain document libraries, resource repositories, collaborative spaces, and structured content systems
• Monitor platform functionality and user experience, identifying and escalating technical issues as needed
• Coordinate updates, improvements, and documentation of platform workflows and governance processes
• Collaborate with IT and/or technical teams on system maintenance, integrations, and platform enhancements on a regular basis.
• Ensure organization, version control, and consistency of digital content and shared resources
Data Management and Reporting
• Develop and maintain dashboards and visual reports using Power BI or similar tools
• Compile, organize, and maintain data for reporting and analysis purposes
• Prepare routine progress updates, summaries, and reporting materials for internal and external stakeholders
• Maintain data documentation and reporting standards to ensure consistency across program outputs
• Generate visualizations and summaries to support program monitoring, engagement tracking, and decision-making
Communications and Stakeholder Engagement
• Coordinate preparation and dissemination of program communications, including newsletters, announcements, updates, and meeting summaries
• Maintain external-facing digital content and ensure information is current, accurate, and accessible
• Enhance current existing external website pages and interactive content to increase reach and activity across stakeholders and TB key experts
• Coordinate meetings, webinars, workshops, and stakeholder engagement activities
• Prepare summaries, presentations, and communications materials for internal and external audiences
• Engage with partners, collaborators, and stakeholders to facilitate communication and strengthen participation across programs
• Update program contact lists and affiliations as needed
CULTURAL REQUIREMENTS:
• Trust
o Must operate with integrity and accountability
o Deliver high-quality work aligned with assigned objectives
o Be a dependable member of the team
• Teamwork
o Work collaboratively across technical and operational teams
o Treat all stakeholders with respect and professionalism
o Be adaptable in a dynamic work environment
• Communication
o Communicates clearly with internal and external stakeholders
o Listens actively and ensures understanding
o Shares information accurately and appropriately
QUALIFICATIONS/SKILLS AND KNOWLEDGE REQUIREMENTS:
• Bachelor's degree in public health, communications, information systems, data science, life sciences, or related field required; Master's degree preferred
• 5+ years of relevant experience in research coordination, digital platforms, communications, or data support
• Demonstrated experience managing an external-facing website, including content updates, back-end administration, and working knowledge of WordPress or a comparable content management system
• Experience with SharePoint or similar document management systems required
• Experience with data visualization tools (e.g., Power BI or equivalent) preferred
• Strong organizational and coordination skills with ability to manage multiple priorities
• Strong written and verbal communication skills in English • Experience working in academic research, global health, or USG donor-funded programs preferred
• Ability to work independently and as part of a multidisciplinary team
• Strong attention to detail and problem-solving skills
• Proficiency in Microsoft Office 365 tools (Word, Excel, PowerPoint, Outlook, Teams)
• Experience with digital engagement platforms or virtual collaboration tools for distributed teams
• Willingness to travel domestically or internationally as required
• Graphic Design Experience is a plus
This job description is a summary of the general nature and level of work performed. It is not an exhaustive list of responsibilities. The organization reserves the right to modify this description as needed.
Salary & Benefits: The base pay range for this position is $76,720 to $95,000. The determination of salaries in this job classification depends on a number of factors, including, but not limited to, relevant candidate experience, job-related knowledge, qualifications and skills. In addition, we have a comprehensive benefits package, which includes medical, dental, and vision insurance; 403(b) retirement savings plan; paid time off; student loan paydown and more.
CRDF Global is an Equal Opportunity Employer (EOE). CRDF Global provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran, or disabled status.