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User Operations Associate Content Moderation Jobs in Claymont, DE

Lagos LLC

Learning Content Developer

Philadelphia, PA · On-site

$124K - $129K/yr

Kate Lagos serves as Associate Designer and Brand Stylist, continuing the tradition of excellence ... Develop content that reinforces selling excellence, customer experience standards, operational ...

Agilent

Community Operations Intern

Wilmington, DE · On-site +1

$19 - $24/hr

You will work closely with product managers, content specialists, and technical support teams to ... Collaborate with internal teams to improve community processes and user experience. * Help ...

Agilent

Community Operations Intern

Wilmington, DE · On-site +1

$19 - $24/hr

You will work closely with product managers, content specialists, and technical support teams to ... Collaborate with internal teams to improve community processes and user experience. * Help ...

Agilent

Community Operations Intern

Philadelphia, PA · On-site

$19 - $24/hr

You will work closely with product managers, content specialists, and technical support teams to ... Collaborate with internal teams to improve community processes and user experience. * Help ...

Agilent

Community Operations Intern

King Of Prussia, PA · On-site

$19 - $24/hr

You will work closely with product managers, content specialists, and technical support teams to ... Collaborate with internal teams to improve community processes and user experience. * Help ...

Bentley Systems

Manager, Event Operations

Exton, PA · Hybrid

Partner with Experience Design and Programming & Content Operations teams to ensure creative ... Discover our latest user success stories for an insight into our global impact. #LI-CS1 #LI-REMOTE ...

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All JobsUser Operations Associate Content Moderation JobsUser Operations Associate Content Moderation Jobs in Claymont, DE

User Operations Associate Content Moderation information

See Claymont, DE salary details

$29.3K

$110.3K

$160.5K

How much do user operations associate content moderation jobs pay per year?

As of Sep 1, 2026, the average yearly pay for user operations associate content moderation in Claymont, DE is $110,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $150,200.00 per year, depending on experience, location, and employer.

What does a user operations associate in content moderation do?

A User Operations Associate in Content Moderation is responsible for reviewing user-generated content to ensure it complies with company guidelines and community standards. Their daily tasks may include monitoring posts, identifying and removing inappropriate or harmful material, and responding to user reports or appeals. They play a crucial role in maintaining a safe and positive online environment, often working with other teams to improve moderation policies and user experience. This position requires attention to detail, good judgment, and the ability to handle sensitive or distressing content.

What are the key skills and qualifications needed to thrive as a user operations associate in content moderation?

To thrive as a User Operations Associate in Content Moderation, you need strong analytical skills, attention to detail, and familiarity with content policies, usually supported by a bachelor's degree or relevant experience. Proficiency with moderation platforms, ticketing systems like Zendesk, and knowledge of content management tools are typically required. Excellent communication, resilience, and sound judgment are crucial soft skills for making fair decisions and handling sensitive material. These abilities ensure safe online environments, uphold community standards, and maintain platform integrity.

What are some common challenges faced by user operations associates in content moderation, and how can they be managed effectively?

User Operations Associates in Content Moderation often encounter challenges such as high volumes of user-generated content, exposure to sensitive material, and balancing enforcement of guidelines with user experience. Managing these challenges effectively involves staying up-to-date with platform policies, using available filtering and escalation tools, and practicing self-care to mitigate the impact of difficult content. Collaborating closely with team members and participating in regular training sessions can also help ensure consistent and accurate moderation decisions, while providing support for personal well-being.

What is the difference between User Operations Associate Content Moderation vs User Support Specialist?

AspectUser Operations Associate Content ModerationUser Support Specialist
Primary FocusMonitoring and moderating user-generated content to ensure community guidelines are followedAssisting users with account issues, inquiries, and technical support
Skills & CredentialsKnowledge of content policies, communication skills, attention to detailCustomer service skills, technical troubleshooting, communication skills
Work EnvironmentOnline platforms, moderation tools, often shift-basedCustomer support centers, help desks, remote or in-office
Industry UsageSocial media, online communities, gaming platformsTech companies, SaaS platforms, online services

While both roles involve supporting users, the User Operations Associate Content Moderation primarily focuses on monitoring and managing content to maintain community standards. In contrast, the User Support Specialist handles direct user inquiries and technical issues. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What job categories do people searching User Operations Associate Content Moderation jobs in Claymont, DE look for?

The top searched job categories for User Operations Associate Content Moderation jobs in Claymont, DE are:

User Operations Associate Content Moderation jobs near you
Infographic showing various User Operations Associate Content Moderation job openings in Claymont, DE as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $110,338 per year, or $53 per hour.

Content Platform Executive Director

JPMorgan Chase & Co

Wilmington, DE • On-site

Full-time

Medical, Retirement

Posted 8 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 499 frontline employees who took The Breakroom Quiz

72nd of 174 rated banks

Job description

Ignite your passion for platform innovation by leading customer-centric product development, inspiring solutions, and shaping the future of enterprise content delivery through strategic vision and influence.

As a Content Platform Executive Director at JPMorganChase within our Digital Channels team, you will own the strategy and roadmap for an enterprise content platform that enables teams to deliver high-quality content faster, with stronger governance, reliability, and measurable outcomes. You will partner across technology, experience, data, and architecture to scale platform capabilities and establish repeatable patterns that improve delivery speed and consistency. You will lead a high-performing team and influence senior stakeholders by translating business needs into platform priorities that drive adoption and value.

Job responsibilities

  • Own the enterprise content platform vision, multi-year roadmap, and prioritization to deliver measurable improvements in publishing speed, reuse, and platform reliability
  • Lead end-to-end platform product execution from discovery through delivery, balancing modernization, operational excellence, and new capability rollout
  • Build, mentor, and scale a product team of approximately 15-20, establishing clear roles, decision rights, and an effective operating cadence
  • Drive the evolution of Adobe Experience Manager capabilities, including authoring workflows, templates, component model, content governance, publishing processes, and self-service enablement
  • Establish platform standards and reusable delivery patterns (for example, reference implementations, guardrails, integration patterns, and documentation) to accelerate adoption across teams
  • Define and manage KPIs that demonstrate platform value (for example, adoption, time-to-publish, reuse, reliability, and internal user satisfaction) and use them to guide investment decisions
  • Embed risk, privacy, and security requirements into platform workflows in a way that reduces friction and improves auditability and compliance readiness
  • Partner with engineering and operations to strengthen platform resiliency, manage incidents and problem management themes, and improve service health over time
  • Influence senior stakeholders across the firm by communicating tradeoffs transparently and aligning priorities to business outcomes

Required qualifications, capabilities, and skills

  • Formal training or certification on product management concepts and 10+ years applied experience
  • Demonstrated experience owning platform strategy, roadmaps, and outcomes for enterprise-scale products used by multiple teams
  • Strong expertise across the product development lifecycle, including discovery, value definition, delivery, and ongoing optimization
  • Proven ability to lead and coach managers and senior product leaders while building a high-performance culture
  • Deep experience with enterprise content management capabilities (workflow, metadata and taxonomy, governance, publishing, and integrations)
  • Executive-level communication skills with a track record of influencing decisions across technology and business stakeholders
  • Strong analytical and problem-solving skills, including defining success metrics and using data to drive prioritization and outcomes

Preferred qualifications, capabilities, and skills

  • Experience leading platform products operating in a federated delivery model across many internal teams
  • Experience delivering large modernization or migration programs, including consolidation and deprecation strategies
  • Background delivering products in regulated or highly controlled environments with strong governance and auditability expectations
  • Recognized expertise in enterprise content platforms and operating models, including adoption strategy and change management
  • Experience improving platform self-service through documentation, enablement, and scalable intake processes
 
 
Generated with Tech JDA Guide (beta)-22Apr26

 

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

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