User Experience Research Manager Jobs in Nebraska

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A Brief Summary of This Position:

The IT Engineer, User Experience independently delivers and improves user-facing technology services across a global enterprise environment. The role engineers and supports endpoint management, device lifecycle, collaboration, automation, monitoring, and service-management capabilities while contributing technical guidance to interns and associate engineers. The assigned portfolio may emphasize Microsoft Intune and Tanium, Microsoft 365 and Zoom, meeting-room technology, executive technology support, or a combination of these services.

It is essential to embody Valmont's core values of Passion, Integrity, Continuous Improvement, and Delivering Results while cultivating a workplace where employees feel valued, trusted, understood, and respected.

Essential Functions:

• This position reports to the IT Manager, User Experience and has no direct or indirect reports.
• This position is based in Omaha, Nebraska.
• This position is expected to work five days per week in the office.
• Ability to travel up to 25%, including potential domestic or international overnight travel.
• Collaborate with Valmont staff, IT teams, leadership, and external partners to deliver reliable user-facing technology services that support business objectives and continual improvement.
• Execute the design, deployment, monitoring, and maintenance of user-facing technology systems, processes, tooling, and automation in accordance with standards, policies, and established best practices.
• Develop and maintain functional documentation that details standard operating procedures, troubleshooting techniques, system architecture, and solutions.
• Collaborate with internal teams and external vendors or solution providers to gain stakeholder alignment and deliver valuable, supportable technology capabilities.
• Participate as a subject matter expert in Major Incident Management responses to business-impacting events and support reporting, follow-up, and process improvement.
• Implement and execute continual service improvement activities and translate findings into practical service enhancements.
• Develop and maintain relationships with stakeholders to understand and meet service needs.
• Create reports in response to business and operational needs.
• Use and evaluate appropriate tools to detect, alert, triage, respond, remediate, and manage user-experience services as conditions change.
• Track and document system incidents, service requests, problems, changes, and resolutions in the company's IT service-management system.
• Track and document project plans, schedules, progress, changes, decisions, and issue resolution using approved project-management tools.
• Build productive working relationships across Valmont IT and business teams.
• Perform assigned work with the level of self-direction appropriate to the role and escalate risks or blockers promptly.
• Comply with applicable domestic and international travel requirements, including required travel documentation, health requirements, and safety practices.
• Write and review supporting documentation such as release notes, knowledge articles, help content, standards, and feature guidance.

Other Important Details about the Role:

• Engineer and maintain device provisioning, configuration baselines, patching, software deployment, and lifecycle processes for Windows, macOS, and mobile devices, including Windows Autopilot, Microsoft Deployment Toolkit, or comparable modern provisioning and imaging technologies.
• Administer Microsoft Intune and Tanium capabilities for enrollment, policy enforcement, asset visibility, compliance, patching, software distribution, employee self-service, endpoint performance, provisioning, application delivery, and remote remediation.
• Engineer software packaging and application delivery, including MSI-based installations, deployment troubleshooting, and self-service software distribution.
• Administer Apple Business Manager, Android Enterprise, Samsung Knox Mobile Enrollment, or comparable services supporting automated enrollment and device lifecycle management.
• Engineer mobile-device onboarding, application deployment, troubleshooting, compliance, remediation, and lifecycle processes across iOS and Android platforms.
• Implement endpoint security controls including device encryption, compliance policies, identity-based access, and Conditional Access in coordination with cybersecurity teams.
• Develop automation and proactive remediation that improve device health, service reliability, and the employee technology experience.
• Provide advanced support for Microsoft 365, Teams, Zoom, mobile devices, meeting-room technology, and assigned high-touch user services.
• Support and improve virtual desktop services and resolve endpoint, application, profile, and session-integration issues.
• Engineer and support enterprise print services, including secure printing, multifunction devices, scan-to-email, scan-to-folder, and associated management platforms.
• Evaluate, test, deploy, and support new end-user technologies, platform upgrades, applications, and service enhancements.
• Support employee technology onboarding through device preparation, access validation, technology orientation, and targeted user guidance.
• Create reporting for endpoint health, deployment status, compliance, incidents, and service performance and recommend improvements based on the results.
• Develop support documentation, technical standards, knowledge articles, and user guidance; share knowledge with interns and associate engineers.
• The assigned portfolio may emphasize endpoint engineering, collaboration and meeting technology, executive technology services, or a combination based on business needs.
• Participate in scheduled after-hours support, maintenance, or escalation coverage when required to support business operations.

Required Qualifications for Every Candidate (Education, Experience, Knowledge, Skills and Abilities):

• Bachelor's degree in a relevant field with 5+ years of relevant experience; Associate degree with 7+ years of relevant experience; or 9+ years of relevant experience.
• Demonstrated experience providing advanced in-person and remote support for Windows, macOS, and mobile devices, including configuration, maintenance, issue resolution, and performance troubleshooting.
• Understanding of the ITIL framework and practical experience with service-management tools.
• Strong analytical, documentation, problem-solving, interpersonal, and communication skills appropriate to the role level.
• Proficiency with Microsoft 365 productivity applications and reporting tools.
• Ability to work effectively in a collaborative team environment and communicate with technical and nontechnical stakeholders.
• Working knowledge of endpoint engineering across Windows, macOS, and mobile platforms, including provisioning, configuration management, patching, software deployment, and security controls.
• Experience administering Microsoft Intune, Tanium, or comparable enterprise endpoint-management platforms.
• Experience supporting Microsoft 365, Teams, Zoom, mobile technology, or meeting-room systems in a distributed environment.

Highly Qualified Candidates Will Also Possess These Qualifications:

• Highly effective written, oral, and presentation skills.
• Self-motivated and collaborative working style with the ability to partner effectively across project, infrastructure, security, operations, and business teams.
• Working knowledge of proactive monitoring, automated remediation, or experience-monitoring practices.
• Experience applying ITIL processes, particularly continual service improvement.
• Ability to influence and engage stakeholders at multiple organizational levels and from varied backgrounds.
• Experience working in a hybrid, distributed, or global team environment.
• Proven record of implementing successful process or service improvements.
• Strong understanding of IT infrastructure, security, applications, and their relationship to user-facing services.
• Advanced technical experience with IT service-management, automation, monitoring, or reporting tools.
• Experience with PowerShell or another automation language, MSI software packaging, Windows Autopilot, Microsoft Deployment Toolkit, proactive remediation, experience monitoring, endpoint analytics, or comparable deployment and automation technologies.
• Experience with Apple Business Manager, Android Enterprise, Samsung Knox Mobile Enrollment, or comparable zero-touch enrollment platforms.
• Experience supporting virtual desktop services, enterprise print services, or multifunction-device management platforms.
• Knowledge of endpoint security controls including encryption, compliance policies, identity-based access, and Conditional Access.
• Experience supporting executive users, audiovisual environments, or AI-assisted capabilities in Microsoft 365 or Zoom.

Position Responsibility Ratio Expectations

Training - 5%

Operations/Support - assignment-specific (20% endpoint engineering or 75% executive support)

Engineering/Project - assignment-specific (75% endpoint engineering or 20% executive support)

Benefits

Valmont offers employees and their families a comprehensive Total Wellbeing benefit package to ensure their individual and family's overall wellness needs are met. Some offerings are dependent upon the role, work schedule, or location and can include the following:

• Healthcare (medical, prescription drugs, dental and vision)

• 401k retirement plan with company match

• Paid time off

• Employer paid life insurance

• Employer paid short-term and long-term disability including maternity leave

• Work Life Support

• Tuition Reimbursement up to $5,250 per year

• Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

If you have a disability and require any assistance in filling out the application for employment email EEOCompliance@Valmont.com.