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User Experience Design Volunteer Jobs (NOW HIRING)

ADT

UX Design Lead

Boca Raton, FL · On-site

$104K - $136K/yr

We are seeking an experienced and forward-thinking UX Design Lead to help build and shape a newly established UX/UI Center of Excellence (COE) focused on delivering best-in-class customer and agent ...

bav

UX Design Specialist

Manhattan, NY

$128K/yr

The perfect candidate should be passionate about UX and digital design, and you should focus on solving problems and coming up with solutions to achieve customer satisfaction. Qualified candidates ...

MasterCard

User Experience Design Manager

O Fallon, MO

$109K/yr

Title and Summary User Experience Design Manager Overview Mastercard Digital Labs is looking for brilliant and passionate user experience designers to join its customer-facing global innovation ...

MasterCard

User Experience Design Manager

Chicago, IL

$120K/yr

Title and Summary User Experience Design Manager Overview Mastercard Digital Labs is looking for brilliant and passionate user experience designers to join its customer-facing global innovation ...

Artech Information System LLC

UX Design

San Jose, CA · On-site

Job Title UX Designer Location San Jose, CA Hiring Mode FTE Start Date ASAP Basic Qualifications Bachelor's or master's degree in Interaction design, Graphic design, or a related field; or 4+ years ...

MasterCard

User Experience Design Manager

Boston, MA

$126K/yr

Title and Summary User Experience Design Manager Overview Mastercard Digital Labs is looking for brilliant and passionate user experience designers to join its customer-facing global innovation ...

Veracross

UX Design Manager

Wakefield, MA · Remote

$119K/yr

Lead UX design across multiple Veracross product areas, including SIS, Admissions, Academics, Communications, Fundraising, and FinTech. * Work within and evolve our design systems, ensuring ...

Veracross

UX Design Manager

Wakefield, MA · Remote

$122K/yr

Lead UX design across multiple Veracross product areas, including SIS, Admissions, Academics, Communications, Fundraising, and FinTech. * Work within and evolve our design systems, ensuring ...

Veracross

UX Design Manager

Wakefield, MA · On-site +1

$122K/yr

Lead UX design across multiple Veracross product areas, including SIS, Admissions, Academics, Communications, Fundraising, and FinTech. * Work within and evolve our design systems, ensuring ...

MasterCard

User Experience Design Manager

Atlanta, GA

$112K/yr

Title and Summary User Experience Design Manager Overview Mastercard Digital Labs is looking for brilliant and passionate user experience designers to join its customer-facing global innovation ...

MasterCard

User Experience Design Manager

Arlington, VA

$134K/yr

Title and Summary User Experience Design Manager Overview Mastercard Digital Labs is looking for brilliant and passionate user experience designers to join its customer-facing global innovation ...

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How much do user experience design volunteer jobs pay per year?

As of Jul 17, 2026, the average yearly pay for user experience design volunteer in the United States is $116,016.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $116,500.00 per year, depending on experience, location, and employer.
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User Experience Design Volunteer jobs near you
UX Design Lead

UX Design Lead

ADT

Boca Raton, FL • On-site

$104K - $136K/yr

Full-time

Posted 4 days ago

ADT rating

7.0

Company rating: 7.0 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

37th of 108 rated security

Job description


Summary:
We are seeking an experienced and forward-thinking UX Design Lead to help build and shape a newly established UX/UI Center of Excellence (COE) focused on delivering best-in-class customer and agent experiences within a rapidly evolving home security and smart technology ecosystem.
This role will lead UX strategy and execution across customer-facing applications, e-commerce platforms, integrated CRMs, and agent-enabled sales & support experiences. The ideal candidate combines deep expertise in user-centered design with strong knowledge of AI-powered tools, automation, conversational interfaces, and DTC customer journeys.
You will design experiences that serve both end customers and internal call center agents, ensuring seamless interactions across digital and assisted channels. This is a highly collaborative leadership role partnering closely with Product, Engineering, Data/Voice of Customer (VoC), CX Strategy, Marketing, and Customer Support teams.
This position also offers the opportunity to help scale the UX organization through future hiring and potential direct team leadership responsibilities.
Duties and Responsibilities:
UX Leadership & COE Development
  • Help establish and evolve a new UX/UI Center of Excellence (COE), including design standards, governance, workflows, and best practices.
  • Lead end-to-end UX strategy across mobile apps, web platforms, ecommerce, CRM, and customer support systems.
  • Define and scale a cohesive design vision aligned to business goals, customer needs, and operational efficiency.
  • Champion human-centered design principles across customer and agent experiences.
  • Contribute to the development of design systems, reusable components, and scalable UX processes.
  • Utilize UX/UI design tools and AI-assisted prototyping solutions to accelerate product discovery, ideation, rapid prototyping, and usability validation.
  • Participate in hiring, mentoring, and potentially leading a growing team of UX/UI designers and researchers.

AI-Driven Experience Design
  • Design AI-enhanced experiences including:
    • Conversational AI and chat interfaces
    • AI-assisted customer support workflows
    • Intelligent recommendations and personalization
    • Predictive support experiences
    • Agent-assist tools for call center operations
  • Evaluate and integrate AI-powered UX tools into the design process, including prototyping, research synthesis, workflow automation, and content generation.
  • Collaborate with AI/ML teams to ensure responsible, explainable, and effective AI experiences.

Customer Experience
  • Optimize direct-to-consumer journeys across:
    • Product discovery
    • Purchase and checkout
    • Installation onboarding
    • Subscription management
    • Security monitoring and alerts
    • Self-service support
  • Improve conversion, retention, engagement, and customer satisfaction through data-informed UX decisions.
  • Create frictionless omnichannel experiences across app, web, phone, and support channels.
  • Partner closely with Voice of Customer (VoC) and CX Strategy teams to incorporate customer insights, behavioral trends, and experience metrics into UX decisions.

Call Center & Agent Experience
  • Design operational workflows and interfaces for customer support and telecom-enabled call center agents.
  • Improve agent efficiency through intuitive CRM workflows, AI-assisted guidance, and integrated communication tools.
  • Reduce cognitive load and increase resolution speed through workflow optimization and service design.

Research & Insights
  • Lead UX research initiatives including usability testing, journey mapping, customer interviews, and behavioral analytics.
  • Translate customer insights and operational data into actionable design improvements.
  • Partner with analytics, VoC, and CX teams to measure experience effectiveness and business impact.

Collaboration & Execution
  • Work closely with Product Managers, Engineers, CRM teams, Marketing, Customer Support, and Business leadership.
  • Facilitate workshops, design critiques, and stakeholder alignment sessions.
  • Mentor and guide UX/UI designers and researchers as the COE grows.

Skills and Competencies:
  • Proficiency with modern UX, collaboration, and AI-enabled design tools including Figma, Miro, enterprise generative AI platforms, AI prototyping tools, and AI-assisted research/workflow solutions.
  • Proficiency with enterprise-level AI platforms and generative AI tools such as Claude Enterprise, Cowork/Design, ChatGPT Enterprise, DALL• E 3, and similar AI-assisted design, research, and productivity solutions.
  • Experience leveraging AI tools for UX research synthesis, workflow automation, prototyping, content generation, ideation, and operational efficiency improvements.
  • Strong communication, facilitation, and stakeholder management skills.

Minimum Qualifications:
  • 7+ years of UX/Product Design experience, including leadership responsibilities.
  • Experience designing for DTC digital products in technology, SaaS, telecom, ecommerce, smart home, or home security industries.
  • Strong knowledge of ecommerce platforms and digital commerce ecosystems.
  • Strong portfolio demonstrating:
    • Complex workflows
    • Consumer applications
    • AI-enabled experiences
    • Service or operational design
  • Experience with:
    • Mobile and responsive web applications
    • Ecommerce ecosystems
    • CRM platforms
    • Contact center or telecom systems
  • Deep understanding of:
    • UX strategy
    • Information architecture
    • Interaction design
    • User research
    • Design systems

Preferred Qualifications:
  • Experience with Salesforce.com and related CRM ecosystems.
  • Experience designing AI agents or agent-assist systems.
  • Knowledge of conversational design and voice experiences.
  • Familiarity with contact center platforms such as Five9, Genesys, or Zendesk.
  • Experience working in subscription-based or connected-device ecosystems.
  • Previous experience helping establish or scale a UX practice or COE.
  • Background in security technology, IoT, or smart home products.

Travel:
  • Occasional travel/training may be required
  • Will vary based on project scope and focus.
  • Approximately 4-6 trips per year.

Additional Information:
Ideal Candidate Profile
  • You are a strategic UX leader and systems thinker who thrives at the intersection of AI, customer experience, ecommerce, and operational efficiency. You are passionate about building scalable UX practices, partnering across organizations, and designing intelligent experiences that make home security simpler, safer, and more intuitive for both customers and support teams.

What ADT employees say

Pay

Benefits

Hours and flexibility

Workplace

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About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

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