User Assistance Developer Jobs (NOW HIRING)

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)Please review the following job description:***This role is 5 days a week in the Charlotte (Downtown) Office***
The AI UX/UI Developer is responsible for designing and delivering user interfaces that enable intuitive interaction with AI-driven systems and workflows. This role ensures that complex automation and agentic behaviors are translated into clear, usable, and efficient user experiences that align with enterprise standards.
The role operates within a cross-functional engineering and product organization responsible for delivering enterprise-grade AI applications. The developer collaborates closely with product, engineering, and business stakeholders to ensure the interface layer accurately reflects underlying system capabilities while maintaining usability and accessibility.
This position builds front-end components, interaction flows, and visual systems that support AI-enabled applications. Deliverables include user interface code, interaction logic, design systems, and documentation supporting deployment and usability.
The AI UX/UI Developer operates within the Forge delivery model, ensuring that interface development keeps pace with rapid backend innovation while maintaining consistency, quality, and governance standards.
The technical scope includes front-end engineering, design system implementation, API integration, and workflow visualization.
This role contributes across the full development lifecycle, ensuring user-facing components are reliable, testable, and aligned with production expectations.
Work expectations require close, in-person collaboration with engineering and product teams..

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Design and develop user interfaces for AI-enabled applications
Translate system capabilities into intuitive user workflows
Build and maintain front-end components and design systems
Integrate UI components with backend services and APIs
Ensure consistency, usability, and accessibility across applications
Collaborate with product and engineering teams on feature design
Participate in system design and planning discussions
Implement UI testing and validation strategies
Support deployment and iteration of user-facing components
Monitor UI performance and resolve issues
Document interface patterns and user interaction models
Contribute reusable UI components for cross-team use

Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Bachelor's degree or equivalent practical experience (TBD if required by policy)
Years of Experience: 3-5 years of relevant experience

Core Domain Experience:
o Experience building front-end applications in enterprise environments
o Experience designing user interaction flows
o Experience integrating front-end with backend systems
o Understanding of UI development lifecycle
o Ability to deliver production-ready interfaces

Additional Requirements:
Strong front-end development skills
Experience with enterprise UI frameworks
Understanding of usability and accessibility standards
Familiarity with testing and deployment processes
Ability to document UI designs and implementation
Strong collaboration across teams
Ability to work within structured delivery environments
Understanding of production support

Preferred Qualifications:

Experience with AI-enabled interfaces
Familiarity with workflow visualization tools
Experience in regulated enterprise environments (preferred)
Exposure to UX research or testing methods
Demonstrated ability to build reusable components
Experience collaborating with cross-functional teams
Ability to operate independently

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Constantly (More than 50% of the time)

Standing

Frequently (25% - 50% of the time)

Walking

Frequently (25% - 50% of the time)
Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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