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Used Car Service Advisor Jobs in Colorado (NOW HIRING)

Groove Subaru

Used Car Technician

Englewood, CO · On-site

$23 - $32/hr

Job Type Full-time Description We are seeking a skilled Used Car Technician to join our team. The ... Provide excellent customer service by communicating clearly with clients regarding repairs and ...

Groove Subaru

Used Car Technician

Englewood, CO · On-site

$23 - $32/hr

Description We are seeking a skilled Used Car Technician to join our team. The ideal candidate will ... Provide excellent customer service by communicating clearly with clients regarding repairs and ...

Groove Subaru

Used Car Technician

Englewood, CO · On-site

$23 - $32/hr

We are seeking a skilled Used Car Technician to join our team. The ideal candidate will possess a ... Provide excellent customer service by communicating clearly with clients regarding repairs and ...

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Used Car Service Advisor information

What does a used car service advisor do?

A Used Car Service Advisor acts as the main point of contact between customers and the service department at a dealership or repair shop specializing in pre-owned vehicles. They assess customer concerns, schedule maintenance or repair work, communicate with technicians, and explain recommended services to customers. Their goal is to ensure vehicles are serviced efficiently and customers are informed and satisfied with their experience. Used Car Service Advisors also help with estimates, warranty issues, and keeping service records up-to-date.

What are the key skills and qualifications needed to thrive as a used car service advisor?

To thrive as a Used Car Service Advisor, you need strong automotive knowledge, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management software, service scheduling systems, and diagnostic tools is often required. Excellent communication, problem-solving, and organizational skills help you build trust with customers and coordinate effectively with technicians. These skills ensure accurate service recommendations, efficient workflow, and high customer satisfaction in a competitive automotive environment.

What are some common challenges a used car service advisor faces, and how can I prepare to handle them?

Used Car Service Advisors often encounter challenges such as managing customer expectations regarding older vehicles, addressing unforeseen issues during repairs, and balancing the needs of the service department with customer satisfaction. To handle these challenges, strong communication skills are essential for explaining repair recommendations and costs clearly. Familiarity with common issues in used vehicles, along with efficient time management and problem-solving abilities, will help you excel in this dynamic environment.

What is the difference between Used Car Service Advisor vs Sales Associate?

AspectUsed Car Service AdvisorSales Associate
CredentialsCustomer service skills, automotive knowledge, possibly certificationsSales training, customer service skills
Work EnvironmentService department, repair shops, dealershipsShowroom, dealership floor
Employer & IndustryAuto dealerships, service centersAuto dealerships, retail stores
Search & Comparison IntentCustomer service, vehicle maintenance, repairVehicle sales, commissions, customer engagement

The Used Car Service Advisor primarily focuses on assisting customers with vehicle repairs and maintenance, ensuring service satisfaction. In contrast, a Sales Associate concentrates on selling vehicles and meeting sales targets. While both roles require strong customer service skills and automotive knowledge, their daily tasks and goals differ significantly within the dealership environment.

How do used car service advisors get paid?

Used car service advisors typically earn a combination of a base salary and commissions or bonuses based on the amount of work they generate or customer satisfaction. They may also receive incentives for upselling services and parts, with pay structures varying by dealership. Strong communication skills and product knowledge can influence earning potential.

How hard is it to be a used car service advisor at a dealership?

Being a used car service advisor at a dealership requires strong communication skills, knowledge of vehicle repairs, and customer service abilities. The role involves managing repair orders, explaining technical issues to customers, and working in a fast-paced environment, often with certification or training in automotive systems. Success depends on experience, problem-solving skills, and the ability to handle customer interactions professionally.

Who makes more money, car salesman or used car service advisor?

Generally, car salesmen tend to earn higher commissions and have the potential for higher overall income compared to used car service advisors, who typically earn a fixed salary plus some bonuses. Service advisors usually have a steady income, while salespeople's earnings depend heavily on sales performance and commissions.
Used Car Service Advisor jobs near you

Used Car/Recon Technician

Colorado Springs, CO • On-site

Penkhus Motor Company
Retail • 51 - 200 employees
Learn more about Penkhus Motor Companyexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Recon TechPenkhus Motor Company is a solid family-owned and operated multi-store dealer located in Colorado Springs, CO. A recent increase in both new and used vehicle sales has created the need for additional employees to join our dynamic teams. Responsibilities Perform used vehicle inspections to identify needed repairs, and provide an itemized estimate for those repairs, with efficiency and in accordance with dealership policies and procedures.

Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment. Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc. Communicate directly with the Service Advisor so the Used Car Managers are well-informed of any additional services needed.

Provide an estimate of time needed for additional repairs. Benefits Health, Dental and Vision Plan 401(k) Retirement Plan with Company 15% match. Life Insurance Paid Vacations Paid Sick Days Continued Education and Growth We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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