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Position: Food Service Equipment Technician (Commercial Appliances)
Department: Service
Reports To: Service Manager
FLSA Status: Non-Exempt
Employment Type: Full time
Experience Level: Experienced, 3 years experience required
Position Summary
Come see what an employee family is all about as a Food Service Equipment Technician at Benedict Sales & Service! Food Service Equipment Technicians at Benedict's perform an exciting variety of work in the areas of maintaining, repairing, and installing commercial food service equipment for bars & restaurants, convenience store, grocery retailers and more!! Equipment you can expect to work with include ovens, fryers, grills, char-broilers, dishwashers, brewers, ranges, combi-ovens, ice machine equipment, mixers, and microwaves and everything in-between. All commercial, which means no residential work!
This position does not have direct reports, primarily performs work independently with occasional team/group work environments and is under direct supervision.
Essential Functions/Responsibilities

• Troubleshoots, repairs, and makes modifications to commercial food service and cooking equipment.
• Performs installation, startup and calibration on new and used equipment.
• Reads and understands technical drawings (e.g., blueprints, electronic/mechanical schematics) to repair/maintain equipment.
• Troubleshoots complex problems with equipment where the repair is not immediately visible or obvious.
• Maintains inventory of replacement parts and orders replacements.
• Utilizes a computerized management system to accurately record work progress and history.
• Provides department support through collecting payment for necessary customers prior to service being performed and directing payments to appropriate personnel in a timely manner for processing.
• Sets and achieves individual goals and supports department goals by contributing to a team environment.
• Safely operates and maintains a company vehicle, tools, and equipment.
• Demonstrates effective communication, assertiveness, versatility, and follow-through in responding to customer needs.
• Sets and achieves individual goals and supports department goals by contributing to a team environment.
• Demonstrates professionalism, timeliness, accuracy, and projects a positive company image in all assigned duties.
• Complies with all company and industry safety standards.

Marginal Functions/Responsibilities

• Other duties as assigned by authorized personnel.

Requirements
Education/Experience/Training Requirements

• Minimum 3 years experience servicing/repairing commercial cooking equipment required.
• Demonstrated knowledge of AD/DC circuits and use of a multimeter required.
• High school diploma or equivalent required.
• Vocational/technical school training and manufacturer training a plus.

Licensing Requirements

• Valid class D driver's license and commercial insurability required.

Skills/Abilities Requirements

• Excellent troubleshooting, problem-solving, mechanical, and analytical skills.
• Strong electrical aptitude with knowledge of and ability to be proficient with AC/DC circuits.
• Knowledge and understanding of commercial food service equipment.
• Ability to perform effectively in a high stress, fast paced environment.
• Ability to plan, organize, and prioritize work tasks.
• Ability to use a multimeter.
• Ability to use power and hand tools.
• Ability to use thermometers, pressure gauges, and other testing devices.
• Ability to run piping and PVC.
• Ability to read and interpret operation and repair manuals, schematics, and mechanical blueprints.
• Ability to follow instructions and meet deadlines.
• Basic computer skills and ability to learn computer programs.
• Ability to travel between job sites and work locations 75% of the time.
• Ability to work a non-standard schedule including occasional voluntary emergency on-call, nights, weekends, and holidays.

LANGUAGE SKILLS

• Ability to read, write and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands
Stationary Position: Must be able to maintain a stationary position for 2-4 hours while traveling between jobsites.
Move: Continually required to walk inside and outside jobsites and other work locations.
Operate: Frequently operates a commercial vehicle, power tools, and a mobile device. Occasionally operates a computer and other office productivity machinery. Repetitive finger motion, hand dexterity, outward and upward arm extension, and elbow bending is required.
Ascend/Descend: Occasionally required to ascend/descend stairs, stepstools, and ladders to access all areas of equipment and jobsites.
Positions self: Frequently required to bend, stoop and access small, confined spaces.
Communicate: Frequently communicates with internal and external customers using spoken word and the ability to perceive the natural sounds of normal speaking levels. Must be able to exchange accurate information through oral and written communication and make fine discriminations in sound. Must be able to communicate information and ideas so others will understand.
Observe/Inspect: Able to observe details at close range, distance range, peripherally and with the ability to adjust focus. Frequently utilizes visual acuity to operate vehicles, power tools & equipment and read technical information.
Transport: Frequently required to lift/push/carry items up to 50 pounds, occasionally 75+ pounds.
Exposed to: Frequently works near moving mechanical parts. Frequently exposed to loud noise and vibration consistent with use of power tools and equipment. Occasionally exposed to outside weather conditions.
WHAT WE OFFER

• Competitive compensation based on experience
• Medical, dental, vision and supplemental insurance offerings
• HSA (Health Savings Account)
• Dependent Care & Health Care FSA (Flexible Spending Account)
• 401K with employer match
• Bonus potential
• Year-round work
• Paid Time Off
• Weekly paycheck
• Company swag and uniform programs
• Educational assistance
• Employee support services
• Company provided cell phone for qualifying positions
• Company provided vehicle for qualifying positions
• Latitude to determine parts stocking for technician assigned service vehicles
• Electronic work orders/time entry system
• Experienced technician support team
• Continuous training & development
• Advancement opportunities and more!!

WHO WE ARE?
Benedict Sales & Service, Inc., is a leading commercial mechanical contractor with operations throughout central and northern Wisconsin and eastern Minnesota. We are family owned and have been in business since 1938! We offer dynamic service and installation departments encompassing craftspeople in food service equipment, refrigeration, HVAC, metal fabrication, and beer/beverage systems all of which are supported by our experienced office support teams located in Altoona, WI, West Salem, WI, and Winona, MN!
WHY YOU'LL LOVE IT HERE!
At Benedict Sales & Service, we go the extra mile - to connect business to family . This is our purpose statement and standard of business; it's who we strive to be day in and day out. Go the extra mile, might speak for itself, as we always want to go above and beyond the normal expectations. To connect business to family, speaks to how we go about our daily business. We need to always stay mindful of good business practices, but we strive to run those business practices through a family lens. We all want the best for our families, so why not conduct business in that same manner. Whether it is how we treat our staff or how we treat our customers, we want them all to know we have their best interests in mind as we strive to treat them like family.
Benedict Sales & Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.