Usability Testing Jobs in Wisconsin (NOW HIRING)

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Job Category: Academic Staff
Employment Type: Terminal (Fixed Term)
Job Profile: User Experience Architect I
Job Summary:
The Division of Information Technology (DoIT) is an exciting and dynamic work environment grounded in organizational principles that include family and personal life/work balance; an inclusive, respectful, and supportive work environment; professional development opportunities; innovation; and alignment with the campus's teaching, learning, and research missions. DoIT provides core IT infrastructure services to the university, develops and implements services for the university and in some cases, for the Universities of Wisconsin, plays a major role in managing the state-wide higher education network and regional networks.
DoIT's Center for User Experience is seeking a User Experience and Digital Accessibility Specialist to help create more accessible, usable, and inclusive digital experiences for the UW-Madison community. This position will support user experience and accessibility evaluations, consult with campus partners, contribute to usability and accessibility research, and help teams improve websites, applications, documents, and digital services.
This role is part of a collaborative team that works across the university to evaluate digital tools, identify barriers, recommend practical improvements, and support the creation of accessible digital experiences for students, faculty, staff, and the broader university community. We are seeking an individual who has experience or interest in user-centered design, accessibility, usability testing, research, consultation, and clear communication with technical and non-technical partners.
This position is eligible for any of the following: 100% remote work; partial remote work; or fully on-site. Remote work requires an approved flexible work arrangement (FWA), which is reviewed and approved annually. An FWA requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer. Per University policy, transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee.
This position will initially last one year, with the possibility of extending the position up to a maximum of two years and/or it may turn into an ongoing appointment based on program need and funding availability.
Key Job Responsibilities:

• Assists in advising various stakeholders on user-centered and accessible practices

• Performs technical digital accessibility reviews on digital resources and tools

• Analyzes and synthesizes research data and metrics to inform policy, service, content, and interaction design

• Assists in the design and execution of training, facilitation, and outreach materials, and researches and designs best practices to promote the use of user-centered, accessible practices at the institution

• Conducts research with users to understand context and needs, utilizing methods such as ethnographic/field research, interviews, usability testing, and surveys

Department:
Division of Information Technology, Academic Technology, Center for User Experience
DoIT Academic Technology supports instructors through a variety of services tailored to help strategize, design, develop and integrate technologies to improve learning outcomes.
The Center for User Experience specializes in creating more accessible, usable and inclusive digital spaces for all students, faculty, staff and members of the university community. Our team consults, designs, researches and evaluates digital content for the university.
Compensation:
Starting salary will be based on experience and qualifications. Well qualified applicants can expect to earn between $83,000- $95,000, with final salary based on experience and qualifications.
Required Qualifications:

• Experience applying user experience, usability, accessibility, web design, content design, or user-centered design practices to digital products, services, websites, or applications
• Experience evaluating digital interfaces, websites, applications, or content and documenting findings or recommendations
• Experience communicating design, usability, accessibility, or technical recommendations to partners with varying levels of technical knowledge
• Experience working collaboratively with designers, developers, content creators, product owners, project teams, or other stakeholders
• Familiarity with digital accessibility concepts, inclusive design principles, usability principles, or relevant accessibility standards such as WCAG

Preferred Qualifications:
In addition to required qualifications, the most qualified candidates may also have the following preferred qualifications:

• Experience conducting accessibility evaluations using manual testing methods, assistive technologies, automated tools, or a combination of approaches
• Experience conducting usability testing, user interviews, heuristic reviews, journey mapping, or other user research methods
• Experience creating accessible digital content, websites, applications, design documentation, reports, or training materials
• Experience working in higher education, public sector, nonprofit, or other complex service environments
• Experience using tools such as Figma, usability testing platforms, accessibility testing tools, content management systems, issue tracking tools, or web analytics tools
• Familiarity with assistive technologies such as screen readers, keyboard-only navigation, magnification, speech recognition, or other access technologies

Education:
Associate's Degree Preferred Minimum
How to Apply:
Click on the "Apply" button to start the application process.
You will be prompted to upload the following documents:
-Resume
-Letter of Qualifications
Applicants should attach a letter of qualificationsand resume detailing their training and experience relating to the required and preferred qualifications referencedabove. The application reviewers will be relying on written application materials to determine which qualified applicants willadvance in the recruitment process.
Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment. University sponsorship is not available for this position.
Contact Information:
DoIT Human Resources, doit-hr@doit.wisc.edu, 608-263-1790
Relay Access (WTRS): 7-1-1. SeeRELAY_SERVICEfor further information.
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
The University of Wisconsin-Madison is an Equal OpportunityEmployer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.
To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR)in the division you are applying to.Please make your request as soon as possible to help the university respond most effectively to you.
Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.