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Usaa Customer Service Jobs in Colorado (NOW HIRING)

USAA

Claims Associate Property Adjuster

Colorado Springs, CO · On-site +1

$52K - $89K/yr

Up to 1 year of customer service experience anticipating customer needs and resolving escalations ... USAA has an effective process for assessing market data and establishing ranges to ensure we remain ...

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How much do usaa customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for usaa customer service in Colorado is $24.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $34.90 per hour, depending on experience, location, and employer.

What is a USAA customer service?

A USAA Customer Service job involves assisting members with their banking, insurance, and financial needs through phone, chat, or email. Representatives help answer questions, resolve issues, and provide guidance on USAA products and services. The role requires strong communication skills, problem-solving abilities, and a commitment to excellent customer service. Employees typically work in a fast-paced environment with a focus on supporting military members and their families.

What are the key skills and qualifications needed to thrive in USAA customer service?

To thrive as a USAA Customer Service representative, you generally need strong communication skills, problem-solving abilities, and prior customer service experience, often with a high school diploma or equivalent. Familiarity with CRM software, telephony systems, and digital banking platforms is typically beneficial. Outstanding empathy, patience, and adaptability will help you excel when assisting diverse members or handling challenging situations. These skills are essential to deliver reliable service, foster positive member experiences, and uphold USAA’s reputation for exceptional support.

What are some common challenges faced by USAA customer service representatives, and how are they addressed?

USAA Customer Service representatives frequently encounter high call volumes and complex member inquiries, which can require effective time management and problem-solving. To address these challenges, representatives receive extensive training, ongoing support from supervisors, and access to comprehensive knowledge bases. Collaboration with specialized teams, such as claims or technical support, is common for resolving unique issues efficiently. USAA emphasizes a supportive team environment and continuous learning to help representatives deliver timely and accurate assistance. These resources ensure that employees feel prepared and supported, even during busy periods.

Does USAA have remote customer service jobs?

USAA offers remote customer service positions for qualified candidates, often requiring strong communication skills and familiarity with customer management tools. These roles typically involve working from home with flexible schedules and may require specific certifications or training. Remote customer service jobs at USAA are available based on business needs and role requirements.

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What cities in Colorado are hiring for Usaa Customer Service jobs?

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Usaa Customer Service jobs near you
Infographic showing various Usaa Customer Service job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,848 per year, or $24.4 per hour.

Manager, Claims Operations (Auto Non Injury Complex)

USAA

Colorado Springs, CO • On-site

$103K - $197K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

USAA rating

8.2

Company rating: 8.2 out of 10

Based on 265 frontline employees who took The Breakroom Quiz

53rd of 175 rated banks

Job description

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
As a dedicated Manager, Claims Operations, you will lead and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Execute process improvements, provide feedback on the process and leads organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Colorado Springs, CO. Relocation assistance is not available for this position.
What you'll do:
  • Inspects and reviews quality of claim files and provide feedback to employees as appropriate.
  • Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.
  • Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners.
  • Creates conditions for success removes obstacles, leads and champions change.
  • Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
  • Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.
  • Handles escalations and makes appropriate decisions based on the policy.
  • Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert.
  • Hires, develops, and coaches claims employees for results delivery.
  • Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:
  • Bachelor's degree; OR 4 years of relevant education and/or experience
  • 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
  • 2 years of direct team lead, supervisory or management experience.
  • Experience using and interpreting data to make decisions.
  • Demonstrated leadership, initiative, customer service and/or claims handling skills.
  • Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

What sets you apart:
  • Current experience as a Claims Manager/Supervisor.
  • 2+ years of experience handling total loss claims.
  • 2+ years handling complex non-Injury auto coverage and liability decisioning.
  • 2+ years physical damage and/or auto injury claims experience.
  • Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals.
  • US military experience through military service or a military spouse/domestic partner.

Salary: The salary range for this position is: $103,450 - $197,730
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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