GridSource, LLC is seeking a Director of Telecom for our Managed Services division.
Position Overview
The Director of Telecom Managed Services is a senior leadership role responsible for the strategy, delivery, and operational excellence of managed telecom services across enterprise and multi‑dwelling unit (MDU) environments. This leader oversees the full service lifecycle—installation, provisioning, maintenance, and repair—ensuring high‑quality, reliable service delivery at scale. The role requires deep expertise in telecommunications infrastructure, managed services operations, and field service execution, with a strong focus on customer experience, efficiency, and profitability.
Key Responsibilities
- Define and execute managed services and field operations strategy aligned with company objectives.
- Improve speed‑to‑install, first‑time‑right performance, and repair efficiency.
- Lead installation, provisioning, and repair operations, improving install cycle time, MTTR, and reducing repeat truck rolls.
- Ensure seamless customer experience from installation through support; drive CSAT and NPS improvements.
- Lead technicians, dispatch, and field managers; implement training, safety, and routing optimization.
- Own P&L and drive operational efficiency.
- Manage and negotiate with contractors and service partners.
- Implement workforce tools, automation, and remote diagnostics.
- Build, mentor, and lead high‑performing teams.
Qualifications
- Required:
- Bachelor’s degree (Master’s preferred).
- 10+ years telecom experience, 5+ in leadership.
- Experience managing installation, repair, and field operations.
- Strong telecom infrastructure knowledge.
- Preferred:
- MDU or fiber experience.
- ITIL, PMP, or telecom certifications.
KPIs
- Installation cycle time
- First‑time‑right install rate
- Mean Time to Repair (MTTR)
- SLA compliance
- Customer satisfaction
- Technician productivity
Benefits
- Paid vacation.
- 401(k), medical, dental, & vision benefits.
- Paid time off (PTO).
- Paid sick leave in accordance with applicable state or municipal laws.
Equal Opportunity Statement
GridSource is a proud supporter of our U.S. military, veterans, and their families. Active military, transitioning service members and veterans are encouraged to apply. GridSource is committed to hiring, recruiting, and promoting associates without regard to race, color, gender, religion, national origin, disability, sexual orientation, or veteran status. GridSource is an affirmative action equal opportunity employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act.
Travel may be required.
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