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Overview

The Director, Business Analysis & Solutions Governance leads technology, process, and governance initiatives to support Private Markets Investment Management. Partners with senior leaders across Operations, Investment Management, Finance, Technology, and Data to connect business priorities with scalable solutions for the private markets investment lifecycle.

Leads a team of Business Analysts and provides oversight for solution governance, business requirements, technology implementations, and prioritization of strategic initiatives and technology investments. The candidate will bring a transformation mindset, using automation, analytics, and AI-enabled solutions to improve efficiency, scalability, reporting, and user experience across a complex and growing business.

Responsibilities

• Lead the development and execution of business analysis, technology strategy, and solutions governance initiatives that support Private Markets Investment Management priorities.
• Partner with senior leaders across Operations, Investment Management, Finance, Technology, and Data to align technology investments, process improvements, and delivery priorities with business objectives.
• Provide strategic ownership and oversight of platforms supporting the private markets investment lifecycle, including investment operations, fund accounting, portfolio management, investor servicing, reporting, and data management.
• Establish governance processes to assess, prioritize, and manage projects, enhancements, resource allocation, risks, dependencies, and business outcomes.
• Drive operational transformation through process optimization, automation, analytics, AI-enabled solutions, and improved user experience across the technology landscape.
• Lead, coach, and develop a team of Business Analysts, fostering accountability, collaboration, innovation, continuous improvement, and talent development.

Qualifications

• Bachelor’s degree in finance, accounting, economics, business administration, information systems, or a related field.
• MBA or relevant professional designation considered an asset.
• 10+ years of experience in private markets, asset management, investment operations, technology, or related fields.
• 5+ years in leadership roles managing teams and strategic initiatives.
• Experience leading technology-enabled business transformation and change initiatives.
• Strong understanding of private markets operations, accounting, investor servicing, and reporting.
• Excellent stakeholder management, communication, and influencing skills.
• Knowledge of technology solutions supporting the private markets investment lifecycle.
• Experience with platforms such as Investran, Dynamo, DealGen, SimCorp Dimension, Great Plains, or similar solutions.
• Experience with reporting, analytics, workflow automation, and data management tools.
• Experience with Microsoft Power Platform, Copilot, and AI-enabled business solutions is desirable.

Additional Information

When you join our team, we will support you in shaping the future you want to see and empower you to grow your career. We offer a flexible environment where well-being and inclusion are valued.

The role being advertised is an existing vacancy.

Manulife/John Hancock is an equal opportunity employer. We embrace diversity and are committed to fair hiring, retention, promotion, and compensation practices. If you require any reasonable accommodations during the application process, please contact hr at manulife.com.

Location: Boston, Massachusetts

Working Arrangement

Hybrid

Salary range

USD 128,550.00 – 222,820.00 per year. The actual salary will vary depending on local market conditions and qualifications. If applying outside the primary location, please contact hr at manulife.com for location-specific salary information.

Employees may participate in incentive programs. Manulife/John Hancock provides a broad benefits program including health, dental, mental health, vision, disability, life and AD&D insurance, retirement plans, and paid time off. Details vary by location and eligibility.