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Urgently Hiring Dispute Resolution Analyst Jobs (NOW HIRING)

SpaceXAI

Dispute Analyst, X Money

Bastrop, TX

ABOUT THE ROLE: SpaceXAI's Money seeks a Dispute Analyst for our Risk Operations team to ... Communicate resolution outcomes to customers with professionalism and clarity, adjusting for tone ...

Teknor Apex Company

Resolution Analyst

Pawtucket, RI · On-site

The Resolution Analyst plays a critical role in protecting revenue, improving customer experience, and ensuring transactional accuracy across the business. This position investigates and resolves ...

Teknor Apex

Resolution Analyst

Pawtucket, RI · On-site

$29.90 - $41.91/hr

The Resolution Analyst plays a critical role in protecting revenue, improving customer experience, and ensuring transactional accuracy across the business. This position investigates and resolves ...

Teknor Apex

Resolution Analyst

Pawtucket, RI

The Resolution Analyst plays a critical role in protecting revenue, improving customer experience, and ensuring transactional accuracy across the business. This position investigates and resolves ...

Teknor Apex

Resolution Analyst

Pawtucket, RI

$29.90 - $41.91/hr

The Resolution Analyst plays a critical role in protecting revenue, improving customer experience, and ensuring transactional accuracy across the business. This position investigates and resolves ...

Aon Corporation

Resolution Analyst

Alpharetta, GA · Hybrid

The Resolution Analyst is responsible for assisting our client's customers with benefit, cancellation, and enrollment related issues. There are production and quality expectations based on client ...

CAI

Special Resolution Analyst

Pompano Beach, FL · On-site

$24.71/hr

Special Resolution Analyst Req number: R8279 Employment type: Full time Worksite flexibility ... This policy shall apply to all employment actions, including but not limited to recruitment, hiring ...

UW Credit Union

Dispute Specialist I

Madison, WI

... analysis, processing, and resolution of cardholder fraud and dispute claims to support positive ... The hiring team will determine based on candidates' experience the level.** Responsibilities ...

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Dispute Analyst, X Money

SpaceXAI

Bastrop, TX

Full-time

Re-posted 26 days ago

SpaceX rating

8.8

Company rating: 8.8 out of 10

Based on 147 frontline employees who took The Breakroom Quiz

14th of 72 rated aerospace companies

Job description

SpaceXAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

ABOUT THE ROLE:

SpaceXAI's Money seeks a Dispute Analyst for our Risk Operations team to investigate and resolve customer disputes across P2P, debit/credit card, and ACH channels. You'll assess claims, manage provisional credits, and ensure compliance with Regulation E, NACHA, and network rules. This fast-paced role requires strong analytical skills and collaboration with Fraud, Compliance, and Customer Support teams to deliver timely, fair resolutions while minimizing business risk.

RESPONSIBILITIES:
  • Investigate incoming customer disputes across P2P, debit/credit card, and ACH transactions, ensuring compliance with internal policies and regulatory standards.
  • Validate chargeback rights and ensure required documentation is complete before initiating a dispute with networks or processors.
  • Manage and track the issuance of provisional credits, ensuring adherence to Regulation E timeframes and NACHA rules for ACH claims.
  • Maintain accurate and detailed case documentation within internal systems for audit readiness.
  • Collaborate with internal teams (Fraud, Compliance,) to gather information, resolve gaps, and escalate high-risk or complex cases.
  • Respond to representments, pre-arbitration, and final decisions from processors or networks; escalate unresolved or disputable cases as needed.
  • Monitor dispute aging and ensure deadlines are met for all required actions, including filings, evidence submissions, and customer communications.
  • Communicate resolution outcomes to customers with professionalism and clarity, adjusting for tone and regulatory requirements.
  • Identify dispute trends or emerging issues and provide insights to leadership for process or policy improvements.
  • Support audits, reporting, and quality assurance reviews by maintaining defensible case notes and outcome records.
BASIC QUALIFICATIONS:
  • 3+ years of experience handling disputes involving debit or credit card transactions.
  • Strong working knowledge of Regulation E (Electronic Fund Transfers Act), NACHA rules, and card network chargeback guidelines (Visa, Mastercard).
  • Experience handling consumer disputes end to end across multiple payment types (P2P, debit/credit card, and ACH).
  • Excellent written communication skills with the ability to draft clear, accurate, and compliant case notes and customer responses.
  • Detail-oriented with strong organizational skills and the ability to meet strict deadlines in a fast-paced environment.
  • Familiarity with dispute systems, case management platforms, and CRM tools.
  • Analytical and investigative mindset with sound judgment and decision-making abilities.
  • Bachelor's degree in Finance, Business, Criminal Justice, or a related field preferred; relevant certifications (e.g., ETA CPP, CFE) a plus.

ITAR REQUIREMENTS:

  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceXAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

What SpaceX employees say

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About SpaceX

Sourced by ZipRecruiter

Industry

Aerospace product and parts manufacturing, data services, guided missile and space vehicle manufacturing and satellite telecommunications

Company size

1,001 - 5,000 Employees

Headquarters location

Hawthorne, CA, US

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