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Merchandising Field Service Representative

2020 Companies is hiring a full-time merchandising Field Service Representative!

The Field Service Representative plays a crucial role in executing shared services projects in partnership with and under the guidance of the Shared Services Field Management team.

The Field Service Representative role involves a broad range of responsibilities, focusing on execution, exceptional communication, leadership, follow-through on tasks/timelines, and coordination within the shared services division. The representative will perform various tasks, including break-fix repairs, display installation, and general merchandising.

What's in it for you?

• Hourly pay 22.00 per hour
• Next-day pay on-demand with DailyPay
• Eligible for medical/dental/vision benefits
• $30 per month in technology reimbursement
• Paid time off
• Paid mileage and drive time
• Flexible scheduling
• Variety of job tasks
• Career pathing and growth opportunities

Key Responsibilities:

• Participate and occasionally lead activities within the shared services - local/ area markets and division-wide, ensuring accurate tracking and execution of all work functions across various markets
• Respond and remain responsible for consistent communication with field services management and Field Representatives (within 24 hours of contact)
• Complete 30 hours of field work on average per week within a 12 month period
• Responsible for keeping their availability updated and accurate
• Fully complete all assigned jobs on or before scheduled end dates
• Lead, installing, and building displays, end caps, fixturing
• Maintaining and updating displays according to planograms/ client requests
• Conducting break-fix repairs to ensure displays and fixtures are fully functional
• Lead early projects, overnight and early morning installations, and installations involving a team of 2+ people and provide solution feedback
• Manage virtual software teams and ensure successful execution of related tasks and timelines
• Work independently and lead teams in a fast-paced environment
• Participate and complete a variety of training and certification programs
• Accurately track, manage, record, and communicate activity via designated systems/ workflows
• Available for weekend, holiday, and early morning assignments as needed

Scheduling / Planning

• Your hours and locations may vary weekly, including occasional weekends, some early morning hours, and/or holidays based on store/client requirements. This role involves leading, coaching, and executing multiple job functions as agreed upon
• Accept and schedule all assigned jobs within 48 hours of receipt

Team Management:

• Provide daily communication, direction, training, and guidance to the team, ensuring team members have access to job knowledge, the ability to have questions answered, and role clarity
• Contribute to the team's success by assisting other members and ensuring that team goals, such as weekly and monthly job timelines, are met/completed
• Follow up on timelines associated with accurate timecard submission, reporting anomalies daily with needed corrections

Project Execution

• Implement shared services initiatives effectively, ensuring alignment with organizational goals and timelines

Relationship Development:

• Build and maintain strong relationships within the shared services team: local/regional markets, clients, and other stakeholders
• Act as a leader and mentor, fostering collaboration and communication across all levels of the organization, especially within the local market and direct supervisors

Travel & Project Execution:

• Travel to all assigned locations within the market and region as required for projects and programs
• Support local market and regional teams in executing all projects assigned to the shared services division

Leadership & Cross-functional Work:

• Demonstrating professionalism, effective communication skills, and strong leadership abilities while representing the company
• Setting a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team members
• Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success
• Lead and perform various tasks across different divisions, ensuring shared services integrate seamlessly into the daily/ weekly workflow

Customer & Client Satisfaction:

• Ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management
• Look for opportunities to address and course-correct behaviors while being open to feedback

Qualifications:

Age / Eligibility

• Must be 18 years or older (due to insurance requirements)
• Must be authorized to work in the United States

Availability

• Flexible availability Monday through Friday
• Weekend and holiday availability as needed
• Early morning and late-night availability as needed. Maintain a minimum of 30 hours of fieldwork (on average) within a 12-month period

Physical Abilities

• Climb a ladder up to 10 feet in height
• Safely lift and carry up to 60lbs
• Able to kneel, walk, crouch, bend over, handle/grasp, and reach overhead

Adaptability

• Ability to adjust to the ever-changing variety of tasks and work environments

Communication Skills

• Effective communication abilities, primarily via phone, text, and email, to coordinate tasks and provide updates to the team and management as needed
• Perform other tasks the Shared Services Manager assigns within the specified timeframe
• Respond and remain responsible for consistent communication with upper-level leadership and internal/external stakeholders quickly (typically within 24 hours of contact, but may vary depending on the project/assignment/task/client/location being supported)

Education

• A high school diploma or equivalent is typically required
• Previous retail or merchandising experience is beneficial but not mandatory

Experience Preferred

• Installation and Merchandising experience
• Proficiency in assorted hand/power tool usage
• Ability to follow planogram (POG), directives, and secondary communication.

Technology

• Must own an Android or Apple mobile device to upload photos and data
• Must be able to successfully navigate various communication platforms and applications independently

Training

• Must complete all training assignments and tasks within a designated time frame
• Agents are expected to be able to work collaboratively and autonomously

Transportation and Travel

• Must have reliable transportation
• Valid driver's license and proof of insurance
• Willingness and ability to travel up to 60% of the year
• Willingness and ability to work, including overnight, early morning, and holiday hours as needed

Leadership & Communication:

• Superior leadership skills and strong professional communication and presentation skills
• Ability to make sound decisions, show good judgment and problem-solve effectively
• Capable of working autonomously with excellent time management and reporting skills
• Ability to successfully lead a team, fostering a result-driven environment with consistent open communication
• Identify, address, and communicate challenges related to shared services field operations, offering solutions and process improvements when necessary

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