ZipRecruiter

Log In

1

Ups Store Associate Jobs in Rochester, NY (NOW HIRING)

The UPS Store #1030

Full-Time Center Associate

Victor, NY · On-site

$0.50/hr

The Center Associate delivers world-class customer service to all retail customers by receiving and ... Continuously practices good listening skills with customers, UPS Store team members, and leadership

The UPS Store #1030

Full-Time Center Associate

Victor, NY · On-site

$18.50/hr

The Center Associate delivers world-class customer service to all retail customers by receiving and ... Continuously practices good listening skills with customers, UPS Store team members, and leadership

next page

Showing results 1-20

All JobsUps Store Associate JobsUps Store Associate Jobs in Rochester, NY

Ups Store Associate information

See Rochester, NY salary details

$10

$15

$18

How much do ups store associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for ups store associate in Rochester, NY is $15.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $16.68 per hour, depending on experience, location, and employer.

What is a UPS Store Associate?

UPS Store Associates are customer service professionals who work at UPS Store locations, helping customers with shipping, packaging, printing, mailbox services, and other retail needs. They assist with preparing packages for shipment, processing returns, and providing information about UPS services. Associates also handle cash register transactions, maintain store cleanliness, and ensure a positive customer experience. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

What key skills and qualifications are needed to thrive as a UPS Store Associate?

To thrive as a UPS Store Associate, you need strong customer service skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, shipping software, and photocopying equipment is typically required. Attention to detail, problem-solving, and effective communication help associates deliver excellent service and handle diverse customer needs. These skills are crucial for maintaining efficient store operations, ensuring customer satisfaction, and upholding the UPS brand reputation.

What are some typical challenges faced by a UPS Store Associate, and how can they be managed effectively?

UPS Store Associates often juggle multiple responsibilities such as assisting customers with shipping, printing, packaging, and mailbox services. Common challenges include managing high customer volumes during peak times and addressing unique shipping requirements or issues. Effective time management, strong communication skills, and familiarity with store systems help Associates provide efficient service and maintain customer satisfaction. Team collaboration is also vital, as Associates frequently coordinate with coworkers to ensure smooth daily operations.

What is the difference between Ups Store Associate vs FedEx Retail Associate?

AspectUps Store AssociateFedEx Retail Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRetail store, shipping, packing, and printing servicesRetail store, shipping, package handling, and customer service
Employer & Industry UsageUnited Parcel Service (UPS) stores, shipping and printing industryFedEx Office locations, shipping and logistics industry

Ups Store Associates and FedEx Retail Associates share similar credentials and work environments, focusing on customer service, shipping, and printing services. Both roles are common in retail shipping stores and serve similar customer needs, making them comparable in industry and job functions.

What jobs are available at UPS Store?

At the UPS Store, common job positions include Store Associate, Customer Service Associate, Shipping and Receiving Clerk, and Lead Associate. These roles typically involve assisting customers, processing shipments, managing inventory, and operating store equipment, often requiring good communication skills and basic computer knowledge.

What are popular job titles related to Ups Store Associate jobs in Rochester, NY?

For Ups Store Associate jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Ups Store Associate jobs in Rochester, NY look for?

The top searched job categories for Ups Store Associate jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Ups Store Associate jobs?

Cities near Rochester, NY with the most Ups Store Associate job openings:

Ups Store Associate jobs near you
Infographic showing various Ups Store Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 29% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,371 per year, or $15.6 per hour.

Part-Time Center Associate (Customer Experience Expert)

The UPS Store #5641

Victor, NY

$18/hr

Part-time

Re-posted 17 days ago

Job description

The Part-Time Customer Experience Expert delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

The UPS Store has been voted by Forbes, as the #1 Customer Service Company in the US.

RESPONSIBILITIES          

  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned

QUALIFICATIONS            

  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
  • Willing and able to work 25 to 30 hours per week for a 6-day work week

Compensation

  • $17 per hour for the initial 120 training days.  During the training period, earn $1 bonus for every hour worked.  Complete 120 days, have exceptional attendance and a good review receive the bonus and hourly rate increase to $18 per hour.  Complete notary certification and increase hourly by an additional 50¢ per hour.

Location

The UPS Store - Victor154 Cobblestone Court Dr.Victor, NY 14564

Apply