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Unlicensed Customer Service Representative Jobs in Riverside, CA

U-Haul

Customer Service Representative

Anaheim, CA · On-site

$19 - $20/hr

Customer Service Representative Forklift experience is needed. Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer ...

U-Haul

Customer Service Representative

Lake Forest, CA · On-site

$19/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Helpmates Inc

Customer Service Representative

Irvine, CA · On-site

$20/hr

Customer Service Representative - Urgently hiring in Irvine! Job Title: Customer Service Representative Pay: $20.00 per hour Hours: 7:00 AM to 4:00 PM, Monday to Friday Start Date: ASAP Looking for a ...

AlysEdwards

Customer Service Representative

Tustin, CA · On-site

$18 - $22/hr

Job Overview Customer Service Representatives for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also ...

Circle K

Customer Service Representative

Chino, CA · On-site

$17 - $23/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

SBM Management Services

Customer Service Rep

Irvine, CA · On-site

$20.50/hr

Customer Service Rep Job Overview The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. Roles & Responsibilities To perform this job ...

View Cleaners

Customer Service Representative

Irvine, CA · On-site

$20 - $25/hr

Medical Benefits Daily Tasks As a Customer Service Representative, your day will include: * Leading and mentoring a team of customer service representatives to achieve superior service quality.

AlysEdwards

Customer Service Representative

Tustin, CA · On-site

$18 - $22/hr

Job Overview Customer Service Representatives for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also ...

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All JobsUnlicensed Customer Service Representative JobsUnlicensed Customer Service Representative Jobs in Riverside, CA

Unlicensed Customer Service Representative information

See Riverside, CA salary details

$10

$19

$28

How much do unlicensed customer service representative jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for unlicensed customer service representative in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Unlicensed Customer Service Representative, and why are they important?

To thrive as an Unlicensed Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Patience, active listening, and a positive attitude are standout soft skills in this role. These competencies are crucial for effectively resolving customer inquiries, ensuring satisfaction, and maintaining a professional company image.

What are some typical challenges faced by Unlicensed Customer Service Representatives, and how can they be addressed?

Unlicensed Customer Service Representatives often encounter challenges such as handling complex customer inquiries that may require licensed input, maintaining compliance with company and industry policies, and managing high call volumes. To address these, representatives should become proficient in identifying when to escalate cases to licensed colleagues, stay up to date on relevant procedures, and develop strong communication and organizational skills. Many companies provide regular training and support, fostering a collaborative environment where team members can seek guidance and share best practices.

What is the difference between Unlicensed Customer Service Representative vs Licensed Customer Service Representative?

AspectUnlicensed Customer Service RepresentativeLicensed Customer Service Representative
CredentialsNo licensing or certifications requiredRequires specific licenses or certifications depending on industry
Work EnvironmentCall centers, retail, online supportFinancial institutions, insurance companies, healthcare
Employer & Industry UsageCommon in retail and general customer supportCommon in regulated industries like finance and insurance

The main difference is that unlicensed customer service representatives do not need specific licenses, making their roles more general and accessible. Licensed representatives work in regulated industries requiring certifications, often handling more complex or sensitive issues. Understanding these differences helps job seekers identify roles suited to their credentials and career goals.

What is an Unlicensed Customer Service Representative?

An Unlicensed Customer Service Representative is a professional who assists customers with inquiries, concerns, and requests related to a company's products or services, but does not hold any specialized licenses required for regulated activities (such as selling insurance or financial products). They typically handle general customer support, provide information, process orders, and resolve issues. Since they are unlicensed, they are restricted from offering specific advice or services that require a professional license. Their main focus is on delivering excellent customer service and ensuring customer satisfaction.
What are popular job titles related to Unlicensed Customer Service Representative jobs in Riverside, CA? For Unlicensed Customer Service Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Unlicensed Customer Service Representative jobs in Riverside, CA look for? The top searched job categories for Unlicensed Customer Service Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Unlicensed Customer Service Representative jobs? Cities near Riverside, CA with the most Unlicensed Customer Service Representative job openings:
Unlicensed Customer Service Representative jobs near you
Infographic showing various Unlicensed Customer Service Representative job openings in Riverside, CA as of June 2026, with employment types broken down into 79% Full Time, 13% Part Time, 5% Temporary, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Customer Service Representative

CSN Collision

Rancho Cucamonga, CA • On-site

$16.25 - $22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

The Customer Service Rep (CSR) is the first and last point of contact with Auto Collision Group, Inc. customers. The CSR will play an integral role in delivering the highest quality of service to everyone who contacts ACG and walks through body shop. In this role, the CSR is responsible for checking in customers, their vehicles and for keeping the customer informed and updated on the process. Managing and organizing rentals, speaking to insurance companies on behalf of our customers and maintaining Dealer relations. Managing the telephones is a priority; helping the customer as much as possible and then transferring calls, taking messages, and making outbound calls to customers and to ACG vendors
Requirements
• Greet customers in a friendly and inviting manner by phone and in person.
• Properly secure repair authorizations for customer vehicle repair.
• Create customer files.
• Collect and update all customer information.
• Handle clerical aspects of Insurance Claims and Supplements.
• Open repair orders in estimating system.
• Confirm coverage and deductibles with insurance companies for all repair orders.
• Update customer on vehicle status two to three times a week and update notes in estimating system.
• Handle customer complaints with integrity and poise. Escalate call to upper management if unable to resolve the issue.
• Meet daily with Estimator and Production Manager to ensure accurate updates are given.
• Update car rental program daily.
• Receive cash, checks and credit card payments from customers. Record payments in estimating system.
• Assist with closing files for delivery.
• Check the exceptions tab in estimating system throughout the repair process.
• Ensure all parts have been received and invoices are posted.
• Confirm all labor has been assigned accordingly.
• Schedule estimate appointments, vehicle drop off and vehicle pick up appointments.
• Deliver customer vehicles.
• Collect payments (i.e. deductibles, insurance drafts, etc.).
• Walk customer to their vehicle and review the repairs that were done on the vehicle. Escalate questions as needed with shop Estimator.
• Clerical duties (i.e. filing, faxing, photocopying, scanning, etc.)
• Maintains clean office environment. May be required to perform light cleaning duties such as sweeping, mopping, wiping, dusting etc. in the facility
• Conducts routine tasks as directed
• Closely supervised with little latitude for independent judgment
Benefits
401k Match
Vacation
Sick Pay
Holiday
Medical, dental, Vision Insurance

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