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Universal Jobs in Michigan (NOW HIRING)

Nicolet National Bank

Universal Banker II

Manistique, MI · On-site

$17.25 - $21.50/hr

The Universal Banker II will play a key role in driving new customers and business while expanding existing relationships for Nicolet and your branch, serving as a trusted frontline advisor who ...

THE DART BANK

Universal Banker (Mason)

Mason, MI

$15.75 - $19.75/hr

The Universal Banker is assigned to the Mason office as their home location and will float to other offices as business needs require. Job Duties * Primary Responsibilities * Accurately process a ...

Nicolet National Bank

Universal Banker II

Manistique, MI · On-site

$17.25 - $21.50/hr

The Universal Banker II will play a key role in driving new customers and business while expanding existing relationships for Nicolet and your branch, serving as a trusted frontline advisor who ...

Dart Bank

Universal Banker (Mason)

Mason, MI · On-site

$15.75 - $19.75/hr

The Universal Banker is assigned to the Mason office as their home location and will float to other offices as business needs require. Job Duties * Primary Responsibilities * Accurately process a ...

ChoiceOne Bank

Universal Banker

Holly, MI · On-site

$18.50/hr

Job Type Full-time Description Universal Banker Non-Exempt - Grade Level 3 Equal Employment Opportunity Corporate Values & Mission "Provide superior service, quality advice and show our utmost ...

ChoiceOne Bank

Universal Banker

Holly, MI

$16 - $20/hr

Description Universal Banker Non-Exempt - Grade Level 3 Equal Employment Opportunity Corporate Values & Mission "Provide superior service, quality advice and show our utmost respect to everyone we ...

ChoiceOne Bank

Universal Banker

Troy, MI

$16.75 - $21/hr

Description Universal Banker Non-Exempt - Grade Level 3 Equal Employment Opportunity Corporate Values & Mission "Provide superior service, quality advice and show our utmost respect to everyone we ...

ChoiceOne Bank

Universal Banker

Sparta, MI · On-site

$16.75 - $21/hr

Description Universal Banker Non-Exempt - Grade Level 3 Equal Employment Opportunity Corporate Values & Mission "Provide superior service, quality advice and show our utmost respect to everyone we ...

ChoiceOne Bank

Universal Banker

Holly, MI · On-site

$16 - $20/hr

Universal Banker Non-Exempt - Grade Level 3 Equal Employment Opportunity Corporate Values & Mission "Provide superior service, quality advice and show our utmost respect to everyone we meet." General ...

ChoiceOne Bank

Universal Banker

Troy, MI · On-site

$16.75 - $21/hr

Job Type Full-time Description Universal Banker Non-Exempt - Grade Level 3 Equal Employment Opportunity Corporate Values & Mission "Provide superior service, quality advice and show our utmost ...

ChoiceOne Bank

Universal Banker

Troy, MI · On-site

$16.75 - $21/hr

Universal Banker Non-Exempt - Grade Level 3 Equal Employment Opportunity Corporate Values & Mission "Provide superior service, quality advice and show our utmost respect to everyone we meet." General ...

Southern Michigan Bank & Trust

UNIVERSAL BANKER

Coldwater, MI · On-site

$17 - $21.25/hr

... Universal Bankers · Follow all security, compliance, and regulatory requirements · Complete required bank training, including security, fraud, compliance, and customer service SUPERVISORY ...

ChoiceOne Bank

Float Universal Banker

Fenton, MI · On-site

$18.50/hr

Universal Banker Non-Exempt - Grade Level 3 Equal Employment Opportunity Corporate Values & Mission "Provide superior service, quality advice and show our utmost respect to everyone we meet." General ...

ChoiceOne Bank

Full-Time Universal Banker

Grand Rapids, MI · On-site

$17.25 - $21.75/hr

Job Type Full-time Description Universal Banker Non-Exempt - Grade Level 3 Equal Employment Opportunity Corporate Values & Mission "Provide superior service, quality advice and show our utmost ...

ChoiceOne Bank

Float Universal Banker

Fenton, MI · On-site

$16.25 - $20.25/hr

Universal Banker Non-Exempt - Grade Level 3 Equal Employment Opportunity Corporate Values & Mission "Provide superior service, quality advice and show our utmost respect to everyone we meet." General ...

ChoiceOne Bank

Float Universal Banker

Fenton, MI

$16.25 - $20.25/hr

Universal Banker Non-Exempt - Grade Level 3 Equal Employment Opportunity Corporate Values & Mission "Provide superior service, quality advice and show our utmost respect to everyone we meet." General ...

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All JobsUniversal JobsUniversal Jobs in Michigan

Universal information

See Michigan salary details

$8

$16

$26

How much do universal jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for universal in Michigan is $16.50, according to ZipRecruiter salary data. Most workers in this role earn between $13.09 and $18.58 per hour, depending on experience, location, and employer.

What is the difference between Universal vs Customer Service Representative?

AspectUniversalCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma; often customer service certifications
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, corporate offices
Industry UsageBroadly used across various sectors including retail, tech, healthcarePrimarily in retail, telecom, and service industries
Search & Comparison IntentUnderstanding general roles or job optionsLooking for specific customer service roles or job details

The term 'Universal' generally refers to a broad category of roles or skills applicable across multiple industries, while 'Customer Service Representative' is a specific job title focused on assisting customers. Both roles often require similar credentials and are found in similar environments, but 'Universal' is more generic, whereas 'Customer Service Representative' specifies a particular function within customer support.

What are the key skills and qualifications needed to thrive as a Universal Banker, and why are they important?

To thrive as a Universal Banker, you need a solid understanding of banking products, sales techniques, and customer service, typically supported by a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and compliance platforms is important for daily operations. Strong interpersonal skills, problem-solving abilities, and attention to detail help build client trust and efficiently address banking needs. These skills and qualities are crucial for delivering exceptional service, meeting sales goals, and ensuring operational accuracy in a competitive financial environment.

What are some common challenges Universal employees face when working in cross-functional teams?

Employees at Universal often collaborate with colleagues from diverse departments such as marketing, product development, and operations. One common challenge is aligning different priorities and communication styles to achieve shared goals. Team members need to be proactive in sharing updates and clarifying expectations to prevent misunderstandings. Adapting to various workflows and fostering strong relationships across teams can significantly improve both project outcomes and personal growth within the company.

What are Universal jobs?

The term 'Universal jobs' typically refers to positions or roles that can be found across a wide range of industries and organizations, rather than being specific to one sector. These jobs often include roles such as administrative assistants, customer service representatives, or maintenance workers—positions that are essential to the functioning of many types of businesses. Universal jobs are valued for their transferable skills and adaptability, making them a good entry point for many job seekers. If you're searching for a universal job, it's important to highlight versatile skills like communication, organization, and problem-solving.
What are the most commonly searched types of Universal jobs in Michigan? The most popular types of Universal jobs in Michigan are:
What cities in Michigan are hiring for Universal jobs? Cities in Michigan with the most Universal job openings:
Universal jobs near you
Infographic showing various Universal job openings in Michigan as of July 2026, with employment types broken down into 2% As Needed, 57% Full Time, 19% Part Time, and 22% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,324 per year, or $16.5 per hour.

Universal Banker II

Nicolet National Bank

Manistique, MI • On-site

$17.25 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Nicolet National Bank rating

8.1

Company rating: 8.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

64th of 170 rated banks

Job description

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, Colorado, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.
The Universal Banker II will play a key role in driving new customers and business while expanding existing relationships for Nicolet and your branch, serving as a trusted frontline advisor who reflects Nicolet's culture, values, and commitment to an exceptional customer experience.
You perform all responsibilities of a Universal Banker I-including teller operations, digital support, and needs-based referrals-with the added capability of opening and servicing consumer deposit accounts. You engage customers in deeper financial conversations, recommend appropriate Nicolet solutions, and ensure accurate, compliant account-opening experiences. You also play an important role in identifying and referring credit opportunities, connecting customers with Personal Bankers or lending specialists.
You help support branch performance through strong customer engagement, proactive referrals, accurate operations, and adherence to regulatory and compliance standards.
As a Universal Banker II, you will:
Customer Experience & Relationship Building:
  • Deliver welcoming, professional service across in-person, phone, and digital channels.
  • Conduct meaningful, needs-based conversations to understand customer goals and recommend solutions.
  • Provide accurate assistance for servicing requests with timely follow-up to ensure satisfaction.

Teller Operations & Cash Management:
  • Accurately process deposits, withdrawals, loan payments, transfers, cashier's checks, and other transactions.
  • Balance cash drawer; assist with vault, ATM, night depository, and dual-control responsibilities.
  • Identify suspicious or fraudulent behavior and escalate appropriately.

Deposit Account Opening & Servicing - Primary Differentiator:
  • Open and service consumer deposit accounts (checking, savings, money market, CDs).
  • Complete account maintenance, customer information updates, and documentation reviews accurately.
  • Ensure compliance with onboarding, KYC, CIP, identity verification, and policy requirements.
  • Educate customers on account features, benefits, and digital access tools.

Sales, Referrals & Financial Guidance:
  • Identify financial needs and recommend appropriate Nicolet products and services.
  • Meet referral, service, and activity expectations aligned with branch goals.
  • Refer customers to partners for consumer loans, home equity loans/lines, credit cards, business banking, and investment/wealth services.
  • Maintain disciplined outreach, follow-ups, and pipeline management.
  • Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.

Problem Resolution & Service Recovery:
  • Resolve account issues, transaction discrepancies, fee inquiries, and debit-card concerns with professionalism.
  • Use sound judgment to escalate complex issues to Personal Bankers or leadership.

Operational Excellence, Risk & Compliance:
  • Follow Nicolet policy and applicable regulations (BSA/AML, KYC, OFAC, Reg CC, Reg E, privacy, and security).
  • Maintain accurate records, documentation, and audit-ready practices.
  • Adhere to branch operations procedures and risk-mitigation standards.

Team Collaboration & Community Engagement:
  • Participate in team huddles; share observations and support branch goals.
  • Represent Nicolet in community involvement and customer-engagement activities.
  • Provide informal support to Universal Banker I colleagues, helping build skill and confidence.

General:
  • Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
  • Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
  • Performs all other duties as assigned.

Qualifications:
  • High school diploma or equivalent required.
  • 1-2 years of banking, customer service, or cash-handling experience required.
  • Prior experience opening consumer deposit accounts preferred.
  • Exposure to branch sales, referrals, and basic financial-services concepts strongly preferred.
  • Customer-service excellence with strong communication and interpersonal skills.
  • Knowledge of deposit products, digital tools, branch operations, and onboarding processes.
  • Ability to conduct needs-based conversations and make confident product referrals.
  • Accuracy and attention to detail in account opening and cash-handling environments.
  • Strong organizational and problem-solving skills; ability to prioritize in a dynamic environment.
  • Proficiency with banking systems, digital platforms, and Microsoft Office.

Benefits:
  • Medical, Dental, Vision, & Life Insurance
  • 401(k) with a company match
  • PTO & 11 1/2 Paid Holidays

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.
Equal Opportunity Employer/Veterans/Disabled

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