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What are some of the unique challenges employees face when working at Universal Orlando, and how can they best prepare for them?

Working at Universal Orlando often involves interacting with large crowds, managing guest expectations, and adapting to a fast-paced, dynamic environment. Employees may need to work irregular hours, including weekends and holidays, and must be comfortable with outdoor work in varying weather conditions. To prepare, candidates should focus on developing strong communication, problem-solving, and teamwork skills, as well as maintaining a positive attitude and flexibility to handle changing situations. Embracing the company's focus on guest experience and safety will also help new team members succeed.

What are the key skills and qualifications needed to thrive as a Universal Orlando Team Member, and why are they important?

To thrive as a Universal Orlando Team Member, you need strong customer service skills, a positive attitude, and basic job qualifications such as a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, ticketing platforms, and safety protocols is typically required. Excellent communication, teamwork, and adaptability help you deliver memorable guest experiences and handle dynamic theme park environments. These skills are crucial for ensuring guest satisfaction, smooth operations, and a safe, enjoyable atmosphere for all visitors.

What are Universal Orlando employees and what do they do?

Universal Orlando employees work in various roles across the Universal Orlando Resort, including attractions, guest services, food and beverage, entertainment, retail, and maintenance. Their main responsibility is to ensure that guests have a safe, enjoyable, and memorable experience at the theme parks and resorts. Employees might operate rides, assist guests with questions, perform in live shows, prepare and serve food, or maintain the cleanliness and safety of the park. Universal Orlando values teamwork, excellent customer service, and a commitment to creating a fun and engaging environment for visitors.
What cities are hiring for Universal Orlando jobs? Cities with the most Universal Orlando job openings:
Project Engineer, Facility

Full-time

Posted 12 days ago


Universal Orlando Resort rating

7.8

Company rating: 7.8 out of 10

Based on 420 frontline employees who took The Breakroom Quiz

5th of 55 rated theme parks


Job description

JOB SUMMARY:

The Project Engineer, Facility is responsible for expediting the review and response for Requests for Information (RFI), Shop Drawings and Submittals and the maintenance of as-built information.  Aids Superintendent and Field Engineer with contractor supervision.  Coordinates with Architects and Engineers on all the Ride / Show mechanical / electrical / plumbing (MEP) inputs for the facility. Maintains all QA / QC documentation.  Monitors the quality of construction demanding a high level of quality and weekly inspects the project for quality and scope compliance.  Coordinates inspections with the authority having jurisdiction and the contractor.  Also periodically audits the contractor’s field documents for inclusion of latest documents.

MAJOR RESPONSIBILITIES:
  • Preparing complete, accurate and timely submittal and punch list logs for construction projects based on the project drawings and specifications. Accountable for tracking and receiving approved submittals from Architect / Engineer and / or Universal’s Creative team, and notifying the same if their review and approval has potential schedule impact. Keep the submittals on time to work with the project’s schedule.

  • Prepare, Review and process RFI’s, accountable for tracking and receiving response in required time frame. Maintain RFI log as required. Keep the RFI’s on time to work with project schedule.

  • Prepares and tracks all correspondence with Architect, Engineers, Contractors, Suppliers, etc.

  • During construction phase, proactively manages project to achieve quality, schedule, budget and safety. Utilizes and maintains schedule and document management to track and record project performance.

  • Inform management of productivity, costs, quality control, document management and processing of applications for payment. Notify management of any issues that arise which affects quality, budget, progress and safety.

  • Distribute directives to contractors / vendors including drawings, specifications, and general conditions. Include any accepted alternates or addendums with documents. Assist Project Manager by reviewing all necessary back up relating to change requests and proposing a settlement value.

  • Schedules all required construction meetings with required personnel including contractors, architects and owners. Takes accurate and complete meeting minutes and distribute them in a timely manner. Sets up and provides agenda for owner / architect / contractor pre-bid, project and closeout meetings.

  • Submits building permit application, follow-up on review progress and tracks until approved. Responsible for timely tracking receipt and completion of all required project and close-out documents per contract.

  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

  • Perform other duties as assigned.

EDUCATION:  

Bachelor’s degree in Construction Management, Engineering, or Architectural preferred.

EXPERIENCE: 

Minimum of 3+ years of general construction related experience.  Familiar with standard concepts, practices and procedures within the construction field.  Any experience in Theme park development, construction, show and ride systems design or fabrication is preferred; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal elements and all related indicia TM & © 2026 Universal Studios. © 2026 Universal Orlando. All rights reserved. EOE

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