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Universal Banking Manager Jobs (NOW HIRING)

Academy Bank

$15.50 - $21/hr

The Universal Banking Representative I will engage with clients in a blended contact center ... The agent will work as part of a team under the direction of the center manager and assigned team ...

CHICKASAW COMMUNITY BANK

Universal Banker

Ada, OK · On-site

$15 - $18.75/hr

As the primary interface with the customer, the Universal Banker exhibits a professional, business ... Retail Banking Manager PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS PHYSICAL ...

Academy Bank

$15.50 - $21/hr

The Universal Banking Representative I will engage with clients in a blended contact center ... The agent will work as part of a team under the direction of the center manager and assigned team ...

THE DART BANK

Universal Banker (Mason)

Mason, MI · On-site

$15.75 - $19.75/hr

Previous customer service or banking experience preferred. FLSA Status: * Non-Exempt Supervised by * Regional Retail Community Bank Manager Supervises * None Management retains the discretion to ...

First Reliance Bank

Universal Banker

Lexington, SC

$15.50 - $19.25/hr

The ideal candidate will have experience with banking processes, money management, and customer service. Your contribution will reinforce our reputation as a trusted bank in the community. Universal ...

First Reliance Bank

Universal Banker

Lexington, SC · On-site

$15.50 - $19.25/hr

The ideal candidate will have experience with banking processes, money management, and customer service. Your contribution will reinforce our reputation as a trusted bank in the community. Universal ...

First Reliance Bank

Universal Banker

Lexington, SC · On-site

$15.50 - $19.25/hr

The ideal candidate will have experience with banking processes, money management, and customer service. Your contribution will reinforce our reputation as a trusted bank in the community.Universal ...

The Dime Bank

Universal Banker I

PA · On-site

$16.75 - $21/hr

Upon manager recommendation and customarily as required with the Universal Banker III duties, register with the Nationwide Mortgage Licensing System & Registry (NMLS) prior to performing any duties ...

Citizens Trust Bank

Universal Banker

Atlanta, GA · On-site

$17.25 - $21.75/hr

Perform all other duties that may be assigned by management QUALIFICATIONS: * One year of previous universal banking experience in a banking environment * High School Diploma; or some college ...

THE DIME BANK

Universal Banker I

Dingmans Ferry, PA

$16.75 - $21/hr

Upon manager recommendation and customarily as required with the Universal Banker III duties, register with the Nationwide Mortgage Licensing System & Registry (NMLS) prior to performing any duties ...

WaterStone Bank

Universal Banker I

Pewaukee, WI

$19.50/hr

Under direct supervision of an Assistant Manager or Community President, this position is ... Preferred: 2-4 years of sales and customer service experience in branch banking Education

River Bank

Universal Banker

La Crosse, WI · On-site

$17.75 - $22/hr

A Universal Banker is responsible for meeting customer needs by opening new deposit accounts and ... and general banking. * Assists Tellers on frontline as needed. * Assist Branch Manager with ...

River Bank

Universal Banker

La Crosse, WI · On-site

$17.75 - $22/hr

A Universal Banker is responsible for meeting customer needs by opening new deposit accounts and ... and general banking. * Assists Tellers on frontline as needed. * Assist Branch Manager with ...

Georgias's Own

Universal Banker

Atlanta, GA · On-site

$23/hr

Participate in ongoing training and development to enhance your skills in universal banking ... and risk management protocols. * Collaborate with branch team members to improve efficiency ...

Georgias's Own

Universal Banker

Lilburn, GA · On-site

$23/hr

Participate in ongoing training and development to enhance your skills in universal banking ... and risk management protocols. * Collaborate with branch team members to improve efficiency ...

WaterStone Bank

Universal Banker I

Pewaukee, WI · On-site

$19.50/hr

Under direct supervision of an Assistant Manager or Community President, this position is ... Preferred: 2-4 years of sales and customer service experience in branch banking Education

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Universal Banking Manager information

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$37.5K

$62.7K

$75K

How much do universal banking manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for universal banking manager in the United States is $62,703.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a universal banking manager?

Universal Banking Managers are financial professionals who oversee the daily operations of a bank branch or branches, ensuring efficient delivery of a wide range of financial services. They manage staff, drive sales of banking products, maintain compliance with regulations, and focus on customer satisfaction. These managers are responsible for achieving branch goals, developing business strategies, and supporting both personal and business banking clients. Universal Banking Managers often have a broad understanding of retail banking, lending, investments, and customer service operations, making them versatile leaders within a financial institution.

What are the key skills and qualifications needed to thrive as a universal banking manager?

To thrive as a Universal Banking Manager, you need a strong background in financial services, sales, and team leadership, often supported by a degree in finance, business, or a related field. Familiarity with core banking systems, CRM software, and regulatory compliance certifications is highly valuable. Exceptional interpersonal skills, problem-solving abilities, and a customer-centric mindset help build trust and drive branch performance. These skills and qualities are essential for ensuring regulatory compliance, maximizing client satisfaction, and achieving business goals in a competitive banking environment.

What are some common challenges universal banking managers face when balancing sales goals with customer service expectations?

Universal Banking Managers often encounter the challenge of meeting ambitious sales targets while maintaining high standards of customer service. Balancing these priorities requires effective team training, clear communication of expectations, and fostering a customer-centric culture. Managers must ensure their teams understand how to identify customer needs and recommend appropriate products without being overly aggressive. Regular coaching and performance reviews help strike the right balance between achieving business objectives and building long-term client relationships.

What are popular job titles related to Universal Banking Manager jobs?

For Universal Banking Manager jobs, the most frequently searched job titles are:

Infographic showing various Universal Banking Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $62,703 per year, or $30.1 per hour.

Universal Banking Rep I

On-site

Academy Bank
Commercial Banking • 1 - 5K employees
Learn more about Academy Bankexternal

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Summary:
The Universal Banking Representative I will engage with clients in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking interactions. Client interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking interactions. The agent will work as part of a team under the direction of the center manager and assigned team leads. The agent will be responsible for supporting department objectives through direct client interactions, adhering to quality standards, and performing light administrative tasks.
A successful agent will be a client focused team player who is comfortable interacting with clients through video and other forms of client-facing technology such as email and live chat in order to complete banking transactions provide client service, support and recommending other products and services. The agent must be focused on the delivering of exceptional client service during each client interaction.
Full-time associates are eligible for our benefit package that includes: medical, dental, and vision insurance; 401(k) plan; Company paid life insurance, short and long term disability insurance; Company paid vacation, sick leave, holidays, and more! Position will remain open until a qualified applicant is hired.
Principal Accountabilities:
  • Delivers Fast, Easy, and Personal client service consistent with company's standards with each client and associate interaction.
  • Work as part of a team of client-facing associates who exhibit a strong professional and client-focused orientation in all client interactions.
  • Provide front-line cient support through multiple service requests or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels.
  • Receive, process, and fulfill client requests and product applications submitted through web forms, via email, fax, electronic support forms, and account applications, for all institutions. Representatives will work requests submitted through the web sites, outbound sales, and from the client care center.
  • Process client support requests and inquiries including, but not limited to: Reg E Inquires, Stop Payments, ACH inquires, Account Information. Close accounts, Password Resets etc.
  • Perform all tasks necessary to establish new accounts: Perform all due diligence required for new accounts, process applications, and deliver fulfillment materials, and upload approved accounts.
  • Perform all tasks necessary to process secured credit card collateral accounts and refer applications to the credit department for further processing.
  • Maintain a personally professional and presentable appearance in all internal and external client interactions.
  • Ethically conducts operational tasks related to protecting client and bank assets and related to regulatory compliance, including properly documenting account opening, completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation.
  • Protects all client information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors and associates.
  • The ability to adhere to specific quality standards, codes of conduct and professionalism.
  • Be fully proficient in video teller and online banking tasks.
  • Engage with clients in a professional and friendly manner while providing a positive brand experience during each client interaction.
  • Process bank transactions including check cashing, withdrawals, account inquires and other transactions and inquiries in accordance with bank policies and procedures.
  • Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee handbook policies; and Operations, Audit, and Security policies through regular and thorough training.
  • Assist with troubleshooting and issue resolution tasks associated with Interactive Teller Machines and liaise appropriately with center management, branch, operations, and IT staff in problem identification and resolution.
  • Perform administrative tasks as assigned.
  • Work with individuals in other departments (retail branches, client care, online banking, and client relations) to address Universal Teller Center customer service issues and escalations.
  • The agent must be able to work a schedule commensurate with Retail Branch and Interactive Teller Machine hours of operation which may include evening and weekend shift assignments
  • Maintain customer confidentiality.
  • Ad hoc duties as assigned
  • Regular attendance is required, working at the worksite during regular business hours and/or assigned hours.

Minimum Qualifications
  • High school diploma or GED
  • 1 year Customer Service, Retail or equivalent experience
  • Familiarity with banking products and services
  • Strong attention to detail and ability to complete work accurately.
  • Proficient in basic office skills/equipment, including computer, email, ten-key calculator, copier, scanner/fax, typing, telephone, organization systems, and Microsoft Office suite of products.
  • Ability to communicate effectively in person, on-screen, over the phone and in writing.
  • Above average ability to think logically in order to analyze situations, resolve problems, and make sound decisions.
  • Ability to solve problems while working directly with external and / or internal customers.
  • Ability to handle multiple tasks simultaneously. Proficient at working with multiple computer and software systems.
  • Familiarity and high comfort level with a variety of electronic forms of communication -- phone, video, social media, email, etc

Physical Requirements:
The work environment is typical of a standard office setting. Sedentary work; exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, walking and standing are required only occasionally. Talking; expressing or exchanging ideas by means of the spoken word. Activities must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing; perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in recommending other products and services. The agent must be focused on the delivering of exceptional customer service during each customer interaction.

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