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Universal Associate Jobs (NOW HIRING)

Resound Credit Union

Teller- Universal Associate

Franklin, TN · On-site

$15.75 - $19.75/hr

We are looking for a full time Universal Associate (Teller) to join our growing team! This position is located at our Franklin location. ABOUT RESOUND CREDIT UNION: Resound Credit Union currently has ...

CNB Bank

$17.25 - $22.75/hr

Universal Associates are hardworking, self-motivated individuals with positive attitudes who provide a specialized banking experience and are empowered to recommend solutions for individual client ...

Resound Credit Union

Teller- Universal Associate

Fairview, TN · On-site

$13.75 - $17.25/hr

We are looking for a full time Universal Associates (Teller) to join our growing team! This position is located at our Fairview location. ABOUT RESOUND CREDIT UNION: Resound Credit Union currently ...

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$27K

$141.2K

$310.5K

How much do universal associate jobs pay per year?

As of May 31, 2026, the average yearly pay for universal associate in the United States is $141,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $212,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Universal Associate, and why are they important?

To thrive as a Universal Associate, you need strong customer service skills, attention to detail, and a basic understanding of banking or financial products, often supported by a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and customer relationship management (CRM) tools is typically required. Exceptional communication, problem-solving abilities, and adaptability help you excel when addressing diverse client needs. These skills ensure efficient service delivery, foster customer satisfaction, and support the overall success of the financial institution.

How does a Universal Associate balance responsibilities between teller and customer service functions?

Universal Associates are cross-trained to handle both teller transactions and broader customer service tasks, such as opening new accounts or assisting with loan applications. Balancing these duties requires strong multitasking skills and adaptability, as you may switch between assisting customers at the counter and addressing more complex banking needs throughout the day. Collaboration with team members is crucial, especially during busy periods, to ensure efficient service and a positive customer experience. This dynamic environment provides valuable exposure to multiple banking functions, supporting career advancement within the financial institution.

What are Universal Associates?

Universal Associates are versatile banking professionals who handle a wide range of customer service and banking tasks in financial institutions. They assist customers with account inquiries, process transactions, open new accounts, and provide product information. Universal Associates are trained to work across different functions in a bank branch, providing flexibility and a seamless customer experience. Their role combines elements of teller, personal banker, and customer service representative to meet various client needs efficiently.

What is the difference between Universal Associate vs Medical Assistant?

AspectUniversal AssociateMedical Assistant
CredentialsHigh school diploma; on-the-job trainingHigh school diploma; certification often preferred
Work EnvironmentRetail, hospitality, healthcare support rolesClinics, hospitals, medical offices
Employer & Industry UsageVarious industries including healthcare supportPrimarily healthcare facilities
Common Search & ComparisonYesYes

The Universal Associate typically refers to roles in retail, hospitality, or support industries with minimal certifications, whereas a Medical Assistant works specifically in healthcare settings, often requiring certification. Both roles involve supporting operations but differ significantly in industry focus and required credentials.

More about Universal Associate jobs
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What job categories do people searching Universal Associate jobs look for? The top searched job categories for Universal Associate jobs are:
Universal Associate jobs near you
Floating Universal Associate II (New Accounts/Teller)

Floating Universal Associate II (New Accounts/Teller)

First Citizens Community Bank

Wilmington, DE • On-site

$15 - $19.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

First Citizens Community Bank rating

5.4

Company rating: 5.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

133rd of 141 rated banks

Job description

Description

  • Provide timely and courteous customer service.
  • Process customer transactions in a professional, accurate, and efficient manner.
  • Exemplify FCCB's standard of delivering exceptional customer service every time.
  • Assess customer's financial needs and suggest Bank services and products.
  • Actively participate in and promote the Bank's sales culture and referral programs.
  • Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
  • Follow proper procedures and complete tasks in compliance with banking regulations.
  • Identify customer needs and develop solutions to exceed customer goals and expectations.
  • Constructively interact with co-workers.

There are four levels within the Universal Associate role. A Universal Associate II (New Accounts/Teller):

  • Processes transactions and handles cash, vault, ATM responsibilities, etc.
  • Opens and maintains deposit accounts for consumers and businesses
  • Completes all necessary maintenance on customer accounts
  • Responsible for maintaining IRA/SEP files
  • Performs a variety of operational duties and data input functions
  • Processes deceased and estate accounts
  • Understands a variety of operational procedures
  • Demonstrates good analytical and decision-making skills.

HOURS will average approximately 38-40 per week and will include working some Saturday mornings. Will fill in for vacations and will work in other offices as needed. This position is budgeted for 2,080 hours per year.

Requirements

  • Ability to use Microsoft Office Suite and related program software.
  • Ability to quickly learn position-related software.
  • Ability to effectively use general office equipment.
  • High school diploma or equivalent educational experience.
  • One year experience as a Universal Associate I. (preferred)
  • Bilingual - Spanish (a plus)


BENEFITS: Comprehensive benefit package to include:

  • Health, dental, and vision benefits
  • 401k w/ company match
  • Paid time off; paid holidays
  • Group and voluntary life insurance and disability insurance
  • Aflac supplemental plans
  • Employee Assistance Program


Our goal is to support the growth of the communities we serve. First Citizens has a knack for hiring the finest and brightest employees; we understand how fostering their growth builds loyalty and impacts customer service. Our employees are our strongest asset. So, we accommodate families, invest in our employees' future, and recognize hard work.


First Citizens Community Bank is committed to equal employment opportunity and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.

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