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Position  Description

Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry whose designated purpose is religious.  We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping those experiencing homelessness and those in need.  Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission Ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed.  Employees are encouraged and expected to share the Gospel as opportunities arise.

Job Title: Donation Processor

Exempt/Non-Exempt: Non-Exempt  

Reports to: Donation Center Manager

Full or Part-time: Full-Time  

Team:  ­­­­Thrift Store - North

Position Summary: The Donation Processor is responsible for processing all donations from donors to retail through accepting, presorting, and pricing.  They will provide excellent customer service to Wheeler Mission’s donors and show care and respect to all donations received.

Key Duties and Responsibilities

Brief description of duties in order of priority

Key Area:  Customer Service 

• Greet customers for donation drop-off and assist with the unloading of donations.
• Provide instructions for tax forms and offer assistance to donors as needed.
• Always ensure a positive and helpful interaction with donors.

Key Area:  Processing and Merchandising

• Inspect, sort, handle, price, and label donations for sale at the Thrift Store.
• Recognize quality merchandise and effectively seek guidance on pricing from the Manager.
• Maintain the presentation and organization of merchandise to enhance customer experience.

Key Area:  Warehouse Operations and Efficiency

• Operate pallet jacks and/or forklifts proficiently to move donations around the warehouse.
• Maintain a safe and organized warehouse by following instructions given by managers and collaborating with team members.
• Adhere to daily and weekly production goals while maintaining accuracy in a fast-paced environment.

REPORTING RELATIONSHIPS:  

Unique for this job

Unique for this job

Adaptability

Collaboration

Customer Focus

Communicates Effectively

Emotional Intelligence

Patience

Organizing

Time Management

Education/Experience:

• High school diploma, GED, or HSE
• Verbal communication skills to communicate effectively with others.

Technical/Software Knowledge:

• Ability to learn how to manage time in payroll software

Mission Alignment:

• Belief in the inerrancy of the Holy Bible
• Adherence to WM Employee Policies
• Alignment with WM Core Values:

• Christ-Centered Purpose
• Faithful Stewardship
• Excellence
• Grace and Truth

Work Environment and Physical Requirements:

To perform the essential job functions of this position, with reasonable accommodations, a candidate must be able to:

• Stand for long periods of time
• Kneel, stoop, twist, and bend-over frequently during the shift
• Hold and grasp donated objects when loading and unloading donations.
• Physical ability to perform normal office functions including sitting for prolonged periods of time and the endurance to remain standing for prolonged periods of time
• Frequently lift and move donations up to 20 pounds.
• Work in a warehouse environment that may expose workers to bright lights, extreme temperatures, loud noises, dust, and dirt.
• Perform manual labor indoors and outdoors.

Other Requirements for Employment

• May be required to perform cashier functions at the Wheeler Mission Thrift Store as needed.
• Conflict of Interest Policy, Confidentiality Policy, and Statement of Faith
• Post-offer acceptable background check required for all positions.
• All employees must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol. Candidates must submit to and pass a drug and/or alcohol test. This drug and/or alcohol testing may occur any time after the applicant receives a conditional offer of employment. 

Disclaimer: Although WMM has attempted to accurately and thoroughly describe this position, WMM reserves the right to change the same, including to change, add to or subtract from the duties outlined, within the sole discretion of WMM, at any time, with or without advance notice.  This position description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.”  The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities