Promote the credit union by cross-selling products and services focusing on department goals and member needs. * Handle member inquiries and solves problems. * Other duties may be required and ...
Promote the credit union by cross-selling products and services focusing on department goals and member needs. * Handle member inquiries and solves problems. * Other duties may be required and ...
Promote the credit union by cross-selling products and services focusing on department goals and member needs. * Handle member inquiries and solves problems. * Other duties may be required and ...
Promote the credit union by cross-selling products and services focusing on department goals and member needs. * Handle member inquiries and solves problems. * Other duties may be required and ...
Promote the credit union by cross-selling products and services focusing on department goals and member needs. * Handle member inquiries and solves problems. * Other duties may be required and ...
Promote the credit union by cross-selling products and services focusing on department goals and member needs. * Handle member inquiries and solves problems. * Other duties may be required and ...
Promote the credit union by cross-selling products and services focusing on department goals and member needs. * Handle member inquiries and solves problems. * Other duties may be required and ...
Promote the credit union by cross-selling products and services focusing on department goals and member needs. * Handle member inquiries and solves problems. * Other duties may be required and ...
Promote the credit union by cross-selling products and services focusing on department goals and member needs. * Handle member inquiries and solves problems. * Other duties may be required and ...
Promote the credit union by cross-selling products and services focusing on department goals and member needs. * Handle member inquiries and solves problems. * Other duties may be required and ...
Promote the credit union by cross-selling products and services focusing on department goals and member needs. * Handle member inquiries and solves problems. * Other duties may be required and ...
Promote the credit union by cross-selling products and services focusing on department goals and member needs. * Handle member inquiries and solves problems. * Other duties may be required and ...
As an on-phone representative, answer all telephone inquiries and promote credit union products and services. Provide quality, professional service while maintaining adherence to contact center ...
As an on-phone representative, answer all telephone inquiries and promote credit union products and services. Provide quality, professional service while maintaining adherence to contact center ...
As an on-phone representative, answer all telephone inquiries and promote credit union products and services.Provide quality, professional service while maintaining adherence to contact center ...
As an on-phone representative, answer all telephone inquiries and promote credit union products and services.Provide quality, professional service while maintaining adherence to contact center ...
Facilities Assistant II
$36K - $45K/yr
The primary purpose of this job is performing basic building maintenance and repairs to credit union facilities.Handling the incoming, outgoing, and interoffice mail is also a primary responsibility ...
Facilities Assistant II
$36K - $45K/yr
The primary purpose of this job is performing basic building maintenance and repairs to credit union facilities.Handling the incoming, outgoing, and interoffice mail is also a primary responsibility ...
Facilities Assistant II
Roanoke, VA · On-site
$36K - $45K/yr
The primary purpose of this job is performing basic building maintenance and repairs to credit union facilities. Handling the incoming, outgoing, and interoffice mail is also a primary responsibility ...
Facilities Assistant II
Roanoke, VA · On-site
$36K - $45K/yr
The primary purpose of this job is performing basic building maintenance and repairs to credit union facilities. Handling the incoming, outgoing, and interoffice mail is also a primary responsibility ...
Contact Center Agent I
Roanoke, VA · On-site
$16 - $21.50/hr
Answers questions about product details and services; the credit union and issues with accounts for members. 10% Process PBI queue Contact/Service events. 5% Respond to BANNO conversations in an ...
Contact Center Agent I
Roanoke, VA · On-site
$16 - $21.50/hr
Answers questions about product details and services; the credit union and issues with accounts for members. 10% Process PBI queue Contact/Service events. 5% Respond to BANNO conversations in an ...
Client Service Representative - Floater (Westlake)
$15.75 - $21.25/hr
The Client Services Representative creates a positive client relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services. Position ...
Client Service Representative - Floater (Westlake)
$15.75 - $21.25/hr
The Client Services Representative creates a positive client relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services. Position ...
Client Service Representative - Floater (Westlake)
Hardy, VA · On-site
$17.69 - $26.53/hr
The Client Services Representative creates a positive client relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services. Position ...
Client Service Representative - Floater (Westlake)
Hardy, VA · On-site
$17.69 - $26.53/hr
The Client Services Representative creates a positive client relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services. Position ...
Client Service Representative - Floater (Westlake)
$15.75 - $21.25/hr
The Client Services Representative creates a positive client relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services. Position ...
Client Service Representative - Floater (Westlake)
$15.75 - $21.25/hr
The Client Services Representative creates a positive client relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services. Position ...
Universal Banker (Colonial Ave) Every Saturday
$17.75 - $22/hr
The Universal Banker creates a positive customer relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services. Position ...
Universal Banker (Colonial Ave) Every Saturday
$17.75 - $22/hr
The Universal Banker creates a positive customer relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services. Position ...
Universal Banker (Colonial Ave) Every Saturday
Roanoke, VA · On-site
$19.81 - $29.70/hr
The Universal Banker creates a positive customer relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services. Position ...
Universal Banker (Colonial Ave) Every Saturday
Roanoke, VA · On-site
$19.81 - $29.70/hr
The Universal Banker creates a positive customer relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services. Position ...
Credit Portfolio Manager IV (Hybrid--Fredericksburg VA/Charlottesville, VA/Roanoke, VA)
Roanoke, VA · On-site
$64.98 - $108.56/hr
Employed at Atlantic Union Bank for more than 12 consecutive months and possesses a working institutional knowledge of the Bank credit policy and risk & industry appetite. Knowledge & Skills * The ...
Credit Portfolio Manager IV (Hybrid--Fredericksburg VA/Charlottesville, VA/Roanoke, VA)
Roanoke, VA · On-site
$64.98 - $108.56/hr
Employed at Atlantic Union Bank for more than 12 consecutive months and possesses a working institutional knowledge of the Bank credit policy and risk & industry appetite. Knowledge & Skills * The ...
Underwrite first and second mortgage loans based on guidelines established by agencies, investors and Virginia Credit Union (VACU) guidelines. Maintains on-going training for loan originators and ...
Underwrite first and second mortgage loans based on guidelines established by agencies, investors and Virginia Credit Union (VACU) guidelines. Maintains on-going training for loan originators and ...
VACU Investment Group Financial Advisor - Opportunities available in Richmond, VA and Roanoke, VA
Roanoke, VA · On-site
Virginia Credit Union is an Equal Opportunity Employer. Ameriprise Financial Ameriprise Financial, Inc, through its subsidiaries, provides various financial products and services to individual and ...
VACU Investment Group Financial Advisor - Opportunities available in Richmond, VA and Roanoke, VA
Roanoke, VA · On-site
Virginia Credit Union is an Equal Opportunity Employer. Ameriprise Financial Ameriprise Financial, Inc, through its subsidiaries, provides various financial products and services to individual and ...
Virginia Credit Union is an Equal Opportunity Employer. Ameriprise Financial Ameriprise Financial, Inc, through its subsidiaries, provides various financial products and services to individual and ...
Virginia Credit Union is an Equal Opportunity Employer. Ameriprise Financial Ameriprise Financial, Inc, through its subsidiaries, provides various financial products and services to individual and ...
Union information
See Blue Ridge, VA salary details
$7.01 - $8.15
19% of jobs
$8.48 is the 25th percentile. Wages below this are outliers.
$8.15 - $9.29
21% of jobs
$9.29 - $10.43
2% of jobs
$10.43 - $11.58
0% of jobs
$11.58 - $12.72
3% of jobs
The median wage is $13.45 / hr.
$12.72 - $13.86
7% of jobs
$13.86 - $15
3% of jobs
$15 - $16.15
6% of jobs
$16.15 - $17.29
11% of jobs
$17.58 is the 75th percentile. Wages above this are outliers.
$17.29 - $18.43
9% of jobs
$18.43 - $19.58
18% of jobs
$7
$13
$19
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What Is a Union Job?
A union job can refer to two separate types of jobs. One is jobs that support the structure of the union, such as research, organizing, and administration. The other is any job that is represented by a union. If you work for a union, you generally provide support and resources to your union members, such as helping to negotiate collective bargaining agreements with the management of a specific employer. If you work in a union, your duties and responsibilities are contingent on the type of work you do.
Job description
Job Description:
PRIMARY FUNCTION:
The Contact Center Account Consultant I's primary function is to answer telephone inquiries regarding deposit and loan accounts while promoting credit union products and services and consistently giving quality service to members and all co-workers throughout the credit union.
JOB DUTIES AND RESPONSIBILITIES:
Perform all of the following functions in a call center environment on the phone:
- Inform, Educate, and Advise members, regardless of the individual circumstances.
- Perform transfers, withdrawals, loan payments by transfer and advances from lines of credit by transfer or check.Takes check orders over the phone and processes Credit Card Payments.
- Assist members with the transfer program, payroll deductions, direct deposit, stop payments, SuperCheck and credit card inquiries.
- Promote the credit union by cross-selling products and services focusing on department goals and member needs.
- Handle member inquiries and solves problems.
- Other duties may be required and assigned by the supervisor.
- Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies.
- Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security.
- Report all Risk Management Policy violations in accordance with policy.
EXPECTATIONS:
- Meet Contact Center service quality standards.Consistently give quality service to external and internal members.Treat members courteously and professionally while handling their requests promptly and accurately.
- Evaluate members' needs and make recommendations that will help them achieve their financial goals.
- Consistently meet or exceed monthly cross-selling, quality, and time management goals.
- Build relationships with credit union members and team members.
- Contribute towards individual, team, & department goals while promoting team spirit.
- Give feedback to the Managers and Supervisors about department and team goals and incentives.
- Attend training sessions as directed by Manager or Supervisor to keep skills current.
- Keep all member and credit union business confidential.
JOB QUALIFICATIONS:
Knowledge:Credit union or banking industry knowledge preferred.
Skills:
- Must be able to operate a computer and other office equipment.
- Must be skillful when working with details such as numbers and names.
- Must have the ability to effectively communicate with members both verbally and in writing.
- Must be able to work in a stressful environment while being flexible.
- Must have the ability to consistently provide excellent service.
Minimum Education and Experience:
- High school degree with additional business courses preferred.
- Prior experience in a busy public contact position at a credit union, financial institution, or a retail outfit.
- Must have experience with computers.
- Must have experience in handling member requests and inquiries.
- Contact center experienced preferred.
PHYSICAL REQUIREMENTS:
- Ability to sit for long periods of time.Infrequent lifting or carrying of objects up to 10 pounds.
- Ability to speak and hear clearly with reasonable accommodation.
About Virginia Credit Union
Sourced by ZipRecruiter
Industry
Commercial banking
Company size
501 - 1,000 Employees
Headquarters location
Richmond, VA, US
Year founded
1928