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Job Summary:

The Systems Engineer I – Networking is a mid-level position within EdFed Credit Union’s IT Infrastructure Team, with a primary specialty in enterprise network design, operations, and security. This role is responsible for maintaining the credit union’s LAN/WAN, firewall, wireless, and VPN infrastructure across all locations while contributing equally to shared team responsibilities spanning servers, cloud services, endpoint management, unified communications, and security. The position is structured as a 50/50 split between networking specialty duties and shared IT Infrastructure Team responsibilities, ensuring cross-functional coverage and operational resilience across all infrastructure domains.

We encourage you to view and apply directly at edfed.org/careers

Duties & Responsibilities:

• Design, implement, and maintain LAN/WAN infrastructure, including switches, routers, wireless systems, VLANs, routing, subnetting, and IP address management.
• Configure and manage firewalls, VPN tunnels, NAT policies, IDS/IPS, and Zero Trust network segmentation.
• Monitor network performance, troubleshoot outages and latency issues, and conduct wireless site surveys and optimization.
• Manage site to site and remote access VPN solutions and support SD WAN connectivity and redundancy.
• Maintain NAC/802.1X policies, perform firewall rule reviews, and support compliance audits (NCUA, FFIEC, GLBA).
• Collaborate with security teams on threat detection, vulnerability remediation, and incident response.
• Lead network infrastructure projects including branch upgrades, circuit migrations, wireless refreshes, and SD WAN initiatives.
• Manage ISP and telecom vendor relationships, coordinate circuit installations, and enforce SLAs.
• Develop network automation for configuration backups, provisioning, and compliance reporting.
• Support cloud networking including Azure Virtual Networks, VPN Gateway, ExpressRoute, and NSGs.
• Maintain detailed network documentation including topology diagrams, IP schemes, firewall matrices, and change logs.
• Provide support for Windows Server environments including AD, DNS, DHCP, and Group Policy.
• Assist with Hyper V administration, VM provisioning, storage connectivity, and backup operations.
• Participate in disaster recovery testing and support Microsoft 365 and Azure networking components.
• Administer RingCentral UCaaS including provisioning, call routing, IVR, and device support.
• Troubleshoot voice quality, connectivity, and integration issues across all locations.
• Perform security patching across network devices, servers, and infrastructure.
• Assist with vulnerability scanning, endpoint monitoring, access control reviews, and audit evidence collection.
• Participate in security incident response activities and tabletop exercises.
• Serve as a Tier 2/3 escalation point for complex infrastructure issues.
• Use IT ticketing systems to document and resolve incidents and service requests.
• Monitor systems and networks to proactively address alerts and performance issues.
• Use AI powered tools to streamline workflows and improve operational efficiency.
• Participate in change management, after hours maintenance, on call rotation, and cross functional projects.
• Maintain infrastructure documentation and contribute to team knowledge sharing and cross training.
• Assist with other duties and projects as assigned by management.

Requirements:

• Bachelor's degree or equivalent combination
• 5-7 years of systems engineer, M365 administration, cloud operations, or a related IT role

Job Qualifications & Specifications:

• Hands-on experience with enterprise firewalls (Palo Alto, Fortinet, or equivalent), managed switches, and routing/switching protocols.
• Strong understanding of TCP/IP, VLANs, subnetting, DNS, DHCP, VPN technologies, 802.1X, and wireless networking.
• Working knowledge of Zero Trust networking concepts and network segmentation strategies.
• Experience with network monitoring and diagnostic tools (e.g., SolarWinds, PRTG, Wireshark, or equivalent).
• Working knowledge of Windows Server administration, Active Directory, and Group Policy.
• Familiarity with Microsoft 365 services and basic Azure networking concepts (VNets, NSGs, VPN Gateway).
• Experience with network scripting and automation for configuration management and reporting.
• Strong troubleshooting, analytical, documentation, and communication skills.
• Ability to participate in on-call rotation and after-hours maintenance as needed.

Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned.

The following are some benefits offered to employees:

• Paid Holiday
• Paid Birthday
• Paid Sick and Personal Days
• Paid Vacation
• Retirement/401K with matching contributions
• Medical, Dental and Vision Insurance
• Life Insurance and Long Term Disability
• Tuition reimbursement for Undergraduate and Graduate courses
• Various Incentive Programs
• Career opportunities

About Us:

As a financial institution, EdFed has been dedicated to providing our members, the South Florida educational community, with quality financial services since 1935. As an employer, we strive to provide staff with challenging career opportunities, great benefits, and a friendly work environment. Confidentiality is of the utmost importance in this position.

As a financial institution, EdFed has been dedicated to providing our members, the South Florida educational community, with quality financial services since 1935. As an employer, we strive to provide staff with challenging career opportunities, great benefits, and a friendly work environment. Confidentiality is of the utmost importance in this position.