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Underwriting Operations Manager Jobs in Spring Hill, TN

Wilton Re

Operations Associate

Nashville, TN · On-site

$60K - $85K/yr

... underwriting and new businessstrategies. Wilton Re has the resources and expertise to pursue and ... Operational Oversight& TPA Management Support oversight of Third-Party Administrators (TPAs ...

Wilton Re

Operations Associate

Nashville, TN

... underwriting and new businessstrategies. Wilton Re has the resources and expertise to pursue and ... Operational Oversight& TPA Management Support oversight of Third-Party Administrators (TPAs ...

CS&A Insurance

Insurance Account Manager

Franklin, TN

$55K - $85K/yr

Monitor underwriting requirements and carrier guidelines to ensure compliance Compliance ... Identify opportunities for process improvement and operational efficiency Qualifications Experience ...

CS&A Insurance

Insurance Account Manager

Franklin, TN · On-site

$55K - $85K/yr

Monitor underwriting requirements and carrier guidelines to ensure compliance Compliance ... Identify opportunities for process improvement and operational efficiency Qualifications Experience ...

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All JobsUnderwriting Operations JobsUnderwriting Operations Manager JobsUnderwriting Operations Manager Jobs in Spring Hill, TN

Underwriting Operations Manager information

See Spring Hill, TN salary details

$50.8K

$55.5K

$58.8K

How much do underwriting operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for underwriting operations manager in Spring Hill, TN is $55,477.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $57,400.00 per year, depending on experience, location, and employer.

What is an underwriting operations manager?

An Underwriting Operations Manager is a professional responsible for overseeing the daily operations and workflow of an underwriting department within an insurance or financial services company. Their main duties include managing teams of underwriters, ensuring compliance with company policies and regulations, optimizing processes, and maintaining quality standards in risk assessment and documentation. They also collaborate with senior management to develop underwriting strategies and may play a role in training and mentoring staff. The goal is to ensure that the underwriting process runs efficiently, accurately, and meets organizational objectives.

How does an underwriting operations manager collaborate with underwriting and sales teams to streamline processes?

An Underwriting Operations Manager works closely with both underwriting and sales teams to ensure efficient workflow and information sharing. They often facilitate meetings to identify process bottlenecks, implement technology solutions for better data management, and develop standardized procedures to reduce errors and improve turnaround times. By fostering open communication and aligning goals between departments, they help maintain a smooth pipeline from application intake to policy issuance, directly impacting client satisfaction and business growth.

What are the key skills and qualifications needed to thrive as an underwriting operations manager, and why are they important?

To thrive as an Underwriting Operations Manager, you need expertise in underwriting principles, risk assessment, and process management, often supported by a bachelor's degree in business, finance, or a related field. Familiarity with underwriting software platforms, workflow management systems, and industry certifications such as CPCU or AINS is typically required. Excellent leadership, problem-solving, and communication skills are vital for managing teams and driving operational efficiency. These skills ensure accurate risk evaluation, compliance, and effective team performance in a dynamic insurance environment.

What is the difference between Underwriting Operations Manager vs Underwriter?

AspectUnderwriting Operations ManagerUnderwriter
CredentialsTypically requires a bachelor’s degree in finance, business, or related field; professional certifications like CPCU or ARM are commonUsually holds a bachelor’s degree; certifications like CPCU or RPLU are advantageous but not mandatory
Work EnvironmentManages teams, oversees underwriting processes, and ensures compliance within an office or remote settingReviews individual insurance applications, assesses risk, and makes underwriting decisions, often working at desks or in cubicles
Employer & Industry UsageFound in insurance companies, managing underwriting teams and operationsEmployed by insurance carriers, focusing on risk assessment and policy issuance

The Underwriting Operations Manager oversees the entire underwriting process and team management, while the Underwriter focuses on evaluating individual insurance applications. Both roles require similar credentials and work within the insurance industry, but their responsibilities differ in scope and focus.

Is underwriting operations manager a high paying job?

Underwriting operations managers typically earn a competitive salary that varies by industry, location, and experience level. They often receive additional benefits such as bonuses and professional development opportunities, reflecting the managerial and specialized nature of the role.

What are popular job titles related to Underwriting Operations Manager jobs in Spring Hill, TN?

For Underwriting Operations Manager jobs in Spring Hill, TN, the most frequently searched job titles are:

What job categories do people searching Underwriting Operations Manager jobs in Spring Hill, TN look for?

The top searched job categories for Underwriting Operations Manager jobs in Spring Hill, TN are:

What cities near Spring Hill, TN are hiring for Underwriting Operations Manager jobs?

Cities near Spring Hill, TN with the most Underwriting Operations Manager job openings:

Underwriting Operations Manager jobs near you
Infographic showing various Underwriting Operations Manager job openings in Spring Hill, TN as of June 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $55,477 per year, or $26.7 per hour.

Manager, Insurance Call Center Operations

DXC Technology

Nashville, TN • On-site

Full-time

Re-posted 21 days ago

DXC Technology rating

7.0

Company rating: 7.0 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

153rd of 226 rated it services

Job description

Job Description:

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

Leads end-to-end customer support center operations, managinga team of Associate Managersto deliver high-quality service outcomes. Accountable for operational performance, service level attainment, customer satisfaction, and continuous improvement within a compliance-driven environment.

This role partners closely andworkshand-in-handwith the Head of BPS Contact Center Operations, serving as a trusted advisor across allaspects of the operation. The role is critical in driving results through the alignment of people, processes, and technology, ensuring consistent execution of strategic priorities and operational excellence at scale.

Key Responsibilities

  • Lead day-to-day contact center operations through a team of Associate Managers, ensuring consistent execution against SLAs, KPIs, quality standards, client expectations, and operational commitments

  • Provide direct leadership, coaching, and accountability to Associate Managers, ensuring they are effectively driving team performance, engagement, development, and execution of business priorities

  • Drive a disciplined performance management operating rhythm, including metric reviews, root-cause analysis, action planning, coaching follow-up, and sustained improvement in service delivery outcomes

  • Monitor and improve the customer experience by leveraging feedback, call trends, quality insights, operational data, and escalation patterns to identify gaps and implement targeted improvements

  • Partner closely with internal and client stakeholders to optimize processes, systems, workflows, and service delivery models, ensuring scalable solutions that support operational efficiency and business growth

  • Ensure compliance with regulatory, client, contractual, and internal policies across all operations, reinforcing strong governance, risk awareness, documentation discipline, and audit readiness

  • Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives

  • Identify and lead continuous improvement opportunities that reduce defects, improve productivity, strengthen controls, enhancecustomerexperience, and increase operational consistency across accounts

  • Contribute to revenue growth, cost efficiency, and margin improvement by identifying operational efficiencies, supporting cross-sellingopportunities, and ensuring effective resource utilization

Top 5 Core Competencies

1. Operational Excellence & KPI Management

  • Strong ability to manage SLAs, AHT, quality, and productivity metrics

  • Uses data insights to drive decision-making and continuous improvement

2. Leadership & People Development

  • Builds high-performing teams through coaching, mentoring, and performance management

  • Drives accountability while fostering engagement and retention

3. Customer Experience & Service Delivery

  • Focuson improving end-to-end customerjourneysand satisfaction outcomes

  • Translatecustomer feedback into actionable improvements

4. Workforce & Resource Optimization

  • Aligns staffing models to forecasted demandapplying consideration to margin

  • Maximizes efficiency throughbalancing performance to goal perimeter

5. Strategic Thinking & Continuous Improvement

  • Overseesinvoicing accuracy to ensure expected revenue aligns with invoice output and contractual requirements

  • Identifies opportunities for process improvement, automation, and innovation

  • Drives initiatives that enhance quality, efficiency, and cost effectiveness

Qualifications

  • Bachelor's degree (Business, Technology, or related field preferred)

  • 9+ years of contact centerleadershipexperience

  • 10+ years ina leadershiprole managing teams

  • Experience in multi-channel support environments and contact center technologies

Preferred Skills

  • Strong analytical and problem-solving capabilities

  • Excellent communication and stakeholder management skills

  • Ability to manage multiple priorities in a fast-paced environment

  • Experience driving transformation and change initiatives

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for theFederal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

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If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us viaemail.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.

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