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Typing Live Chat Position Jobs in Utah (NOW HIRING)

Amicis Global

IT Support

South Jordan, UT · On-site

$24 - $26/hr

Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Proficient in fundamental computer skills, including typing, email communication, and navigating ...

Phaxis

Help Desk Agent

South Jordan, UT · On-site

$16.25 - $20.75/hr

Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Proficient in fundamental computer skills, including typing, email communication, and navigating ...

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Proficient in fundamental computer skills, including typing, email communication, and navigating ...

Amicis Global

IT Service Desk Agent

South Jordan, UT · On-site

$22 - $25/hr

Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Proficient in fundamental computer skills, including typing, email communication, and navigating ...

Amicis Global

IT Support (MOR2JP00017241)

South Jordan, UT · On-site

AU$20 - AU$22/hr

Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Proficient in fundamental computer skills, including typing, email communication, and navigating ...

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Typing Live Chat Position information

What is a typing live chat position?

A Typing Live Chat Position involves responding to customer inquiries through online chat in real time. This role requires strong typing skills, good grammar, and the ability to multitask while assisting multiple customers. Agents provide support, answer questions, and help resolve issues without verbal communication. It's commonly used in customer service, technical support, and sales assistance.

What does a typical day look like for someone in a typing live chat position?

A typical day in a Typing Live Chat Position involves responding to customer inquiries in real-time through a chat interface, addressing questions, troubleshooting issues, and providing information about products or services. You may handle multiple chats at once and use knowledge bases or company resources to find answers quickly and accurately. Collaboration with other team members and departments, such as technical support or sales, is common to resolve more complex issues. Consistent performance is usually tracked through metrics like response time, customer satisfaction, and chat accuracy. This role is fast-paced and requires multitasking skills to manage conversations efficiently and maintain a positive customer experience.

What are the key skills and qualifications needed to thrive in a typing live chat position, and why are they important?

To thrive in a Typing Live Chat Position, you need fast and accurate typing skills, strong reading comprehension, and familiarity with customer service practices. Experience with live chat platforms, CRM systems, and ticketing tools is often required, though formal certifications are generally not needed. Excellent written communication, patience, and problem-solving abilities help individuals excel in handling diverse customer interactions. These skills are vital to efficiently resolve issues, maintain customer satisfaction, and represent the company professionally in a digital environment.

What are popular job titles related to Typing Live Chat Position jobs in Utah? For Typing Live Chat Position jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Typing Live Chat Position jobs in Utah look for? The top searched job categories for Typing Live Chat Position jobs in Utah are:
What cities in Utah are hiring for Typing Live Chat Position jobs? Cities in Utah with the most Typing Live Chat Position job openings:
Typing Live Chat Position jobs near you

IT Service Desk Agent - South Jordan, UT 84095

Amicis Global

South Jordan, UT • On-site

$20 - $25/hr

Contractor

Re-posted 7 days ago

Job description

Job Title: IT Service Desk Agent
Job Location: South Jordan, UT 84095
Job Duration: 12 months of contract
Kindly help me out with your most updated resume
Executive Summary:
  • The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced 24x7x365 environment.
  • This role requires delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system.
  • The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates.
  • This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.

Key Responsibilities:
Customer Support:
  • Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
  • Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
  • Resolve issues or escalate appropriately while managing customer expectations.
  • Maintain composure and professionalism in high-pressure and difficult situations.
  • Deliver a consistent and positive customer experience across all interactions.

Communication & Documentation:
  • Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
  • Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
  • Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
  • Communicate ticket status, next steps, and resolutions to users promptly.
  • Technical Troubleshooting & Resolution:
  • Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
  • Perform incident assessment, triage, research, training/education, resolution, and recovery.
  • Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
  • Install, modify, clean, or repair hardware and software as required.
  • Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.

Collaboration & Culture:
  • Collaborate with team members to ensure service excellence and share knowledge.
  • Be a culture carrier by demonstrating a positive, team-oriented attitude.
  • Adhere to company policies and procedures, contributing to a safe and professional work environment.

Additional Expectations:
  • Demonstrate flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
  • Continuously seek opportunities for self-improvement and operational efficiency.

Qualifications:
  • High school diploma or GED required.
  • Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or an equivalent combination of education and experience.
  • Strong interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
  • Excellent customer service and communication skills (written and verbal).
  • Strong problem-solving and critical-thinking abilities.
  • Self-motivated with the ability to work independently and prioritize tasks under pressure.
  • Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
  • Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.