We are looking to expand our in-house technical team.
Position:
As a Network Support Technician, you will be a member of a team that supports incoming requests, manages ticket queues and works with clients over the phone, and occasionally in person, to provide outstanding technical support in an ever-changing network environment.
Duties:
This position will include the following duties at a minimum:
- Manage tickets using our ticketing system (TK-Tracker2)
- Manage endpoints
- Remote support
- Monitoring
- Reporting
- Support
- Backup monitoring of systems and networks
- Workstation & laptop support
- Phone configurations and support
- Antivirus system management
- Internet install and support
- TurnKey TV and Music system support
- Firewall support and updates
- TurnKey wireless network support
- On call rotation
- Makes follow up calls as required ensuring customer satisfaction.
- Assists in installing, designing, configuring, and maintaining system hardware and software; analyzes, troubleshoots and tracks the nature and resolution of problems.
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Additional information:
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- Occasional travel may required.
- Occasional overtime hoursย may be required.
- Certifications are helpful.
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Requirements
Working in technical support is preferred, however, if you have the ability, integrity and capacity to join our team we are willing to hire and train you for success.
- Candidate must have the ability to lift 70 pound, use a ladder, and kneel.
- Candidate must have the ability to multitask
- Candidate must be able to work as part of a team
- Candidate must be able to work in a flexible and growing environment
- Candidate must be able to communicate to customers with various levels of technical knowledge
- Familiarity with Microsoft Windows and Microsoft Office
Benefits
- Employer provides the following benefits
- Health Insurance
- 401K Retirement account with matching
- Paid Time Off
- Free Direct deposit of your checking
- Free membership at EMPOWER FCU
- Free Parking