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Ttec Customer Service Representative Jobs in Virginia

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Ttec Customer Service Representative information

What is a TTEC Customer Service Representative?

TTEC Customer Service Representatives are professionals who handle customer inquiries, provide support, and resolve issues on behalf of client companies. They typically work in call centers or remotely, interacting with customers via phone, email, or chat. Their main goal is to ensure customer satisfaction by delivering accurate information, troubleshooting problems, and offering solutions. TTEC representatives are trained to manage a variety of situations with professionalism and empathy. This role often requires strong communication skills, patience, and the ability to quickly learn new information about products or services.

How does a TTEC Customer Service Representative typically collaborate with other teams to resolve customer issues?

As a Ttec Customer Service Representative, you frequently work alongside technical support, quality assurance, and supervisor teams to resolve complex customer concerns efficiently. When an issue extends beyond your scope, you may escalate the case or consult with subject matter experts to ensure a thorough solution. Regular team meetings and shared communication channels help keep everyone aligned, fostering a supportive environment where best practices and feedback are shared to improve the customer experience.

What are the key skills and qualifications needed to thrive as a TTEC Customer Service Representative, and why are they important?

To thrive as a TTEC Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Patience, active listening, and a positive attitude are essential soft skills for engaging with customers and resolving their issues effectively. These skills are crucial for delivering excellent customer experiences, maintaining client satisfaction, and supporting team performance in a fast-paced environment.

What cities in Virginia are hiring for Ttec Customer Service Representative jobs?

Cities in Virginia with the most Ttec Customer Service Representative job openings:

Customer Service Representative - Walk In Center

Portsmouth, VA • On-site

TTEC
Business Management Consulting • 10K+ employees
Learn more about TTECexternal

$15.50/hr

Full-time

Medical, PTO

Re-posted 8 days ago

TTEC rating

5.5

Company rating: 5.5 out of 10

Based on 203 frontline employees who took The Breakroom Quiz

427th of 501 rated business services

Job description

Job Details

Your potential has a place here with TTECs award-winning employment experience. As aCustomer Service Representative working onsite in Portsmouth, VA, youll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!

This position requires you to reside within75 milesof Portsmouth, VA. If chosen for the position, you'll be assigned to work onsite on either 4010 Victory Blvd. Suite 150, Portsmouth, VA 23701, or at 1701-C Church St. Norfolk, VA 23504.

What Youll be Doing

Do you have a passion for helping others and giving them peace of mind? Youll have ownership over resolving escalated or complex concerns from customers. Whether its getting answers for customers quickly or resolving their issues with a smile, be it face to face or over the phone, youll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, Youll

  • Answer incoming communications from customers
  • Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

  • 6 months or more of customer services experience
  • High school diploma or equivalent
  • Computer experience

What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community-minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Base wage starting at $15.50 per hour plus performance bonus and opportunities
  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://www.ttecjobs.com/en/us-employee-benefitsfor more information.

A Bit More About Your Role

Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every dayand it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Location/Division Portsmouth Heights, VA Job Requisition 04DBZ
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