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Ttec Customer Service Representative Jobs in Virginia

Sila

Customer Service Representative

Hamilton, VA · On-site

$18 - $22/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

Copart, Inc.

Customer Service Representative

Danville, VA · On-site

$16.04 - $18.07/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric

Customer Service Representative

Lorton, VA

$16.25 - $22/hr

Description Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer ...

Sila

Customer Service Representative

Sterling, VA · On-site

$18 - $22/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

ITCON Services

Customer Service Representative

Vienna, VA · On-site

$16 - $21.75/hr

Customer Service Representative ITCON Services is seeking to hire seasoned Customer Service Representatives for upcoming work. We're seeking outside-the-box thinkers who are technically skilled and ...

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Ttec Customer Service Representative information

What is a TTEC Customer Service Representative?

TTEC Customer Service Representatives are professionals who handle customer inquiries, provide support, and resolve issues on behalf of client companies. They typically work in call centers or remotely, interacting with customers via phone, email, or chat. Their main goal is to ensure customer satisfaction by delivering accurate information, troubleshooting problems, and offering solutions. TTEC representatives are trained to manage a variety of situations with professionalism and empathy. This role often requires strong communication skills, patience, and the ability to quickly learn new information about products or services.

How does a TTEC Customer Service Representative typically collaborate with other teams to resolve customer issues?

As a Ttec Customer Service Representative, you frequently work alongside technical support, quality assurance, and supervisor teams to resolve complex customer concerns efficiently. When an issue extends beyond your scope, you may escalate the case or consult with subject matter experts to ensure a thorough solution. Regular team meetings and shared communication channels help keep everyone aligned, fostering a supportive environment where best practices and feedback are shared to improve the customer experience.

What are the key skills and qualifications needed to thrive as a TTEC Customer Service Representative, and why are they important?

To thrive as a TTEC Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Patience, active listening, and a positive attitude are essential soft skills for engaging with customers and resolving their issues effectively. These skills are crucial for delivering excellent customer experiences, maintaining client satisfaction, and supporting team performance in a fast-paced environment.

What cities in Virginia are hiring for Ttec Customer Service Representative jobs?

Cities in Virginia with the most Ttec Customer Service Representative job openings:

Customer Service Representative

Sterling, VA • On-site

Sila Services
Personal Services • 1 - 5K employees
Learn more about Sila Servicesexternal

$18 - $22/hr

Full-time

Re-posted 21 days ago

Sila Services rating

9.2

Company rating: 9.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Customer Service Representative (CSR)
John Nugent & Sons – Sterling, VA
 
Looking for a customer service role where your work actually matters and the phones stay busy?
 
For more than 50 years, John Nugent & Sons has been a trusted residential service provider serving homeowners across Northern Virginia. Our success is driven by skilled technicians in the field—and strong Customer Service Representatives who keep the operation running smoothly. When customers call us, you’re the first voice they hear and a key part of the customer experience.
 
We’re looking for a Customer Service Representative who can handle a fast-paced environment, communicate clearly, and take pride in helping customers while keeping schedules full and memberships growing.
What You’ll Do
  • Respond to customer requests, resolve issues and promote the company
  • Convert incoming customer calls into booked service appointments
  • Outbound calling to our customers to schedule appointments
  • Develop a proven track record in customer service.
  • Participate in training so that you grow and develop as a professional
  • Maintain and update our customer database with complete and accurate information
  • Maintain communication with dispatch and your manager
What We’re Looking For
  • Strong verbal communication with ability to control and guide conversations
  • Reliable attendance and punctuality (critical for call volume coverage)
  • Ability to multitask across systems while maintaining accuracy
  • Strong problem-solving skills and ability to handle objections professionally
  • Comfortable working in a fast-paced, performance-driven environment
  • Basic computer proficiency (CRM systems, scheduling software, etc.)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What Sila Services employees say

Benefits

Hours and flexibility

Workplace

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