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Gateway Fiber

TSR II

O Fallon, MO · On-site

Technical Service Representative II (TSR II) Start Date: Immediate About Gateway: Gateway Fiber is seeking an outstanding individual to fill the role of Technical Service Representative (TSR)

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Tsr Representative information

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$24.5K

$44.2K

$77K

How much do tsr representative jobs pay per year?

As of Sep 13, 2026, the average yearly pay for tsr representative in the United States is $44,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What is a TSR representative?

TSR Representatives, or Telephone Sales Representatives, are professionals who handle outbound or inbound telephone calls to sell products or services, provide customer support, and process orders. They often work in call centers and play a key role in generating sales leads, closing deals, and ensuring customer satisfaction. TSRs must have excellent communication skills, a persuasive attitude, and the ability to handle objections effectively. Their work is essential for businesses that rely on telemarketing or phone-based customer service.

What are the key skills and qualifications needed to thrive as a TSR representative?

To thrive as a TSR Representative, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is often required. Outstanding communication, patience, and active listening skills help build rapport and effectively resolve customer issues. These skills ensure efficient technical support, high customer satisfaction, and contribute to overall company reputation and retention.

How does a TSR representative typically handle challenging customer interactions, and what support is available from the team?

TSR Representatives often encounter challenging customer interactions, such as handling complaints or resolving technical issues. Most companies provide comprehensive training and ongoing support, including access to knowledge bases and escalation procedures. Team leaders and supervisors are usually available to assist with difficult cases, and regular team meetings offer opportunities to share best practices. This collaborative environment helps TSR Representatives feel supported and enhances their problem-solving skills.

What is the difference between Tsr Representative vs Customer Service Representative?

AspectTsr RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in sales or communicationHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, sales offices, or client-facing settingsCall centers, retail, or office environments
Employer & Industry UsageSales-focused industries like telecommunications, tech, or insuranceRetail, hospitality, and general service industries
Search & Comparison IntentSales, client engagement, product promotionCustomer support, issue resolution, service inquiries

The Tsr Representative typically focuses on sales and client engagement, often working in sales-driven environments, while a Customer Service Representative primarily handles support and service inquiries. Both roles require strong communication skills but differ in their primary objectives and industry usage.

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What are popular job titles related to Tsr Representative jobs?

For Tsr Representative jobs, the most frequently searched job titles are:

Tsr Representative jobs near you
Infographic showing various Tsr Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 76% Physical, 1% Hybrid, and 23% Remote job distribution, with an average salary of $44,219 per year, or $21.3 per hour.

TSR II

O Fallon, MO • On-site

Gateway Fiber
Telecommunications • 11 - 50 employees
Learn more about Gateway Fiberexternal

Full-time

Medical, Dental, Vision, PTO

Re-posted 23 days ago

Key responsibilities

  • Provide technical and network problem solving resolutions to end-users (customers).

  • Serve as the primary point of contact for escalated technical customer issues, ensuring timely and accurate resolution.

  • Diagnose and resolve fixed wireless connectivity issues involving Cambium PMP/ePMP and Ubiquiti airMAX 5AC equipment, including RF performance and link stability.

Gateway Fiber rating

8.3

Company rating: 8.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Job Title: Technical Service Representative II (TSR II) 

Start Date: Immediate

About Gateway:

Gateway Fiber is seeking an outstanding individual to fill the role of Technical Service Representative (TSR) .  Gateway Fiber is a locally owned and operated internet service provider on a mission to positively impact communities through better internet. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service.

Gateway’s Beliefs About People:

Gateway believes that people want to know they are cared for both professionally and personally at work. We need a clear vision of where the company is going and how we can contribute to it. At Gateway, we look out for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company's vision. We strive for a transparent environment where information is readily shared and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business.

Expected Outcomes and Requirements:

Gateway is hiring a Technical Service Representative (TSR) to support our growth objectives of passing 100,000 residences and business on a national scale while upholding and enhancing Gateway’s pledge to an unsurpassed customer experience.  The successful Technical Service Representative (TSR) will contribute to the success of Gateway’s growth objectives in the following ways:

  • Provide technical and network problem solving resolutions to end-users (customers).
  • Demonstrate an ability to diagnose an end-user’s issues and guide them through a step-by-step process to solutions.
  • Serve as the primary point of contact for escalated technical customer issues, ensuring timely and accurate resolution
  • Diagnose and resolve fixed wireless connectivity issues involving Cambium PMP/ePMP and Ubiquiti airMAX 5AC equipment, including RF performance and link stability.
  • Exceptional ability to understand, troubleshoot, and repair residential wireless network issues and problems.
  • Diagnose and resolve technical hardware and software issues involving internet and VoIP connectivity.
  • Follow standard processes and procedures.
  • Identify and escalate priority issues per Client specifications.
  • Redirect problems to appropriate resources.
  • Provide excellent customer service support including technical troubleshooting of service issues.
  • Resolve every incoming customer request as quickly and efficiently as possible while maintaining a pleasant professional demeanor.
  • Manage customer communications received via multiple sources – phone, email, text, & social sites.
  • Exceed customer expectations at every opportunity.
  • Effectively communicate Gateway’s product and service offering.
  • Follow-up with potential customers to finalize orders.

What’s in it for you?

  • Seeing your work make a positive difference in the lives of our served communities.
  • Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off, flexible environment).
  • Locally owned, friendly, innovative company with high growth projections.
  • Career development.
  • Opportunity to wear many hats and learn non-traditional skills.

The successful candidate will bring the following to the table:

  • Excellent verbal and written communication skills.
  • Deep understanding of residential wireless networks and network troubleshooting.
  • Customer service disposition.
  • Capability to solve complex problems.
  • Capability to work as an individual and as a member of a cross-functional team.
  • Strong follow-up skills, accuracy, and attention to detail.
  • Excellent customer service skills, including positive phone demeanor.
  • Proficiency (MS Office-Word, Excel, Outlook).
  • High school diploma or equivalent.
  • Ability to work independently and make sound decisions.
  • Must be able to clearly see color and shading in plans and materials.
  • Must have flexibility in scheduling to meet the needs of the business.

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