Trust Operations Manager Jobs in Roberts, WI (NOW HIRING)

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

The Trust Tax Operations Accountant is responsible for leading critical tax operations, process transformation, risk mitigation, and service delivery activities within Trust Tax Operations. This role partners across Operations, Technology, Trust teams, external service providers, and leadership stakeholders to ensure accurate processing, strong controls, scalable workflows, and effective execution of tax-related operational priorities.

The role requires a leader who operates with a company-first mindset, takes ownership of complex issues, builds trusted relationships, and consistently balances client service, operational discipline, risk mitigation, and financial responsibility. The successful candidate will demonstrate authenticity, clear communication, sound decision-making, and a strong commitment to developing scalable, well-controlled processes.

Key Responsibilities

- Lead day-to-day Trust Tax operational activities, including NOFD processing, fee file management, account closing support, shared mailbox oversight, and timely resolution of tax-related inquiries.

- Drive process improvement and transformation initiatives across ARES, BPM, Domo, ETL, and related workflow/reporting tools to reduce manual effort, improve accuracy, and strengthen scalability.

- Partner with Technology, PwC, Trust teams, Operations, and leadership stakeholders to define requirements, support testing, validate data, resolve issues, and prepare future-state workflows for implementation.

- Develop and maintain clear documentation, how-to guides, training materials, and cross-training plans to support continuity, knowledge transfer, and consistent execution across the team.

- Monitor operational performance, service levels, capacity, reporting accuracy, and control effectiveness to identify issues, prioritize improvements, and escalate risks appropriately.

- Support fee governance and financial controls by reviewing fee logic, waiver treatment, account eligibility, overcharge remediation, allocation concerns, and reporting dependencies.

- Manage stakeholder communications with a client-first mindset, ensuring prompt, clear, and accurate responses to internal partners, Trust Officers, advisors, and operational teams.

- Promote a culture of ownership, accountability, collaboration, and continuous improvement while balancing service, risk, financial, and compliance priorities.

Success Measures

- Timely, accurate, and well-controlled execution of NOFD, fee, account closing, and tax-related operational activities.

- Improved automation readiness, reduced manual dependencies, and stronger reporting logic across key workflows.

- Clear documentation, effective knowledge transfer, and improved backup coverage for critical processes.

- Strong stakeholder alignment and timely resolution of issues, inquiries, and escalations.

- Reduced operational, financial, regulatory, and client-impact risk through improved controls and proactive issue management.

- Consistent delivery against business priorities while supporting productivity, simplicity, service quality, and client protection.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Seven or more years of related experience
Preferred Skills/Experience

- Experience in financial services, tax operations, trust operations, custody operations, or a related operational control environment.

- Strong understanding of operational risk, process controls, data integrity, reporting accuracy, documentation standards, and escalation practices.

- Demonstrated ability to manage complex workflows, prioritize competing deadlines, and lead through ambiguity with sound judgment and accountability.

- Experience partnering with cross-functional teams, including Technology, Operations, external vendors, client-facing teams, and senior stakeholders.

- Strong analytical, problem-solving, written communication, and process-design skills.

- Ability to translate business needs into practical requirements, workflow improvements, reporting enhancements, and sustainable operating procedures.

- Familiarity with trust tax processes, tax preparation fees, NOFD workflows, 1099 correction activity, tax reserves, account closing procedures, and external tax provider coordination.

- Experience with ARES, BPM, Domo, ETL processes, workflow automation, data validation, or operational reporting tools.

- Background supporting transformation initiatives, system enhancements, user acceptance testing, process migrations, or production readiness planning.

- Experience leading documentation, training, cross-training, or knowledge-transfer efforts within an operations environment.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.