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Troubleshooting Jobs in Washington (NOW HIRING)

Ignite IT

Senior Network Security Engineer

Suitland, MD · On-site

$63 - $82.50/hr

Production troubleshooting: strong TCP/IP, DNS, routing, firewall logs, packet captures, VPN authentication, certificate, and connectivity troubleshooting. * Documentation and process discipline:

TEKsystems

It Support Specialist

Washington, DC

$30 - $37/hr

Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. * Perform repairs on Apple computer and iOS hardware and software. * May be assigned to assist in leading small projects ...

VTG

Systems Administrator

Chantilly, VA · On-site

Troubleshoot and restore systems, applications, and services. * Maintain data integrity and manage data flow across enterprise environments. * Administer and support Active Directory environments.

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Troubleshooting information

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How much do troubleshooting jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for troubleshooting in Washington is $33.27, according to ZipRecruiter salary data. Most workers in this role earn between $25.58 and $38.37 per hour, depending on experience, location, and employer.

What is troubleshooting?

Troubleshooting is the process of diagnosing and resolving problems or issues in systems, devices, or processes. It involves identifying the root cause of a malfunction or error and taking steps to fix it, often through systematic testing and elimination of possible causes. Troubleshooting is a critical skill across various industries, especially in technical support, IT, engineering, and electronics. Effective troubleshooting helps minimize downtime and ensures that equipment or systems operate efficiently.

What are the key skills and qualifications needed to thrive in a troubleshooting role?

To thrive in a troubleshooting role, you need strong analytical thinking, problem-solving skills, and a solid understanding of relevant technical systems or products, often supported by related certifications or experience. Familiarity with diagnostic tools, ticketing systems, and industry-specific software is typically required. Excellent communication, patience, and attention to detail are crucial soft skills for effectively resolving issues and supporting users. These competencies are vital for quickly identifying root causes, minimizing downtime, and ensuring customer satisfaction.

What are some common challenges faced by professionals in troubleshooting roles, and how can they effectively address them?

Professionals in troubleshooting roles often encounter challenges such as diagnosing complex, unfamiliar issues, managing time pressures, and communicating technical information to non-technical stakeholders. To effectively address these, it’s important to follow systematic diagnostic processes, document findings thoroughly, and prioritize tasks based on urgency and impact. Additionally, collaborating with team members and leveraging knowledge bases or escalation channels can help resolve particularly challenging problems and prevent recurrence.

What is the difference between Troubleshooting vs Network Technician?

AspectTroubleshootingNetwork Technician
Primary FocusIdentifying and resolving technical issues across various systems and devicesInstalling, maintaining, and repairing network infrastructure and connectivity
Required SkillsProblem-solving, diagnostic skills, technical knowledge of hardware/softwareNetworking protocols, hardware setup, cabling, network security
Work EnvironmentVaries; offices, data centers, field serviceData centers, offices, telecommunications environments
CertificationsCompTIA A+, Network+, relevant vendor certificationsCompTIA Network+, Cisco CCNA, similar networking certifications

While troubleshooting involves diagnosing and fixing a wide range of technical problems, a network technician specializes in maintaining and repairing network systems. Both roles require technical certifications and problem-solving skills, but troubleshooting is broader, covering various devices and systems, whereas network technicians focus specifically on network infrastructure.

What is a troubleshooting job?

A troubleshooting job involves diagnosing and resolving technical problems with equipment, systems, or software. It requires analytical skills, knowledge of tools and procedures, and often involves following step-by-step processes to identify issues and implement solutions.

What are the most commonly searched types of Troubleshooting jobs in Washington?

The most popular types of Troubleshooting jobs in Washington are:

What are popular job titles related to Troubleshooting jobs in Washington?

For Troubleshooting jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Troubleshooting jobs in Washington look for?

The top searched job categories for Troubleshooting jobs in Washington are:

What cities in Washington are hiring for Troubleshooting jobs?

Cities in Washington with the most Troubleshooting job openings:

Troubleshooting jobs near you
Infographic showing various Troubleshooting job openings in Washington as of August 2026, with employment types broken down into 86% Full Time, 2% Part Time, 2% Temporary, 8% Contract, and 2% Nights. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $69,195 per year, or $33.3 per hour.

Senior Network Security Engineer

Ignite IT

Suitland, MD • On-site

$63 - $82.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

We are seeking a Senior Network Security Engineer for an operations-first role supporting enterprise network security infrastructure across on-premises, remote-access, hybrid-cloud, and cloud-connected environments. This is not primarily an architecture/design role. The priority is a hands-on engineer who can administer, configure, maintain, troubleshoot, patch, upgrade, back up, validate, document, and operate production security platforms with minimal ramp-up.

  • Firewall operations: hands-on Cisco and Palo Alto firewall administration, rule changes, NAT, troubleshooting, policy cleanup, upgrades, backups, logging, and production support.
  • VPN / remote access: support for remote-access VPN, site-to-site VPN, user connectivity issues, certificates, authentication flows, and after-hours troubleshooting.
  • RSA / MFA administration: RSA SecurID or equivalent MFA operations, token support, server administration, user troubleshooting, VPN integration, certificates, patching, backups, logs, and monitoring.
  • Day-to-day operations: ticket resolution, monitoring alerts, health checks, change requests, incident support, maintenance windows, operational reporting, and customer support.
  • Configuration and administration: installing, configuring, maintaining, patching, upgrading, backing up, validating, and troubleshooting assigned security platforms.
  • Production troubleshooting: strong TCP/IP, DNS, routing, firewall logs, packet captures, VPN authentication, certificate, and connectivity troubleshooting.
  • Documentation and process discipline: SOPs, runbooks, diagrams, change records, rollback plans, evidence collection, knowledge transfer, and formal change management.
  • Federal/customer environment maturity: Public Trust eligibility, regulated-environment documentation, customer support, cross-team coordination, and comfort working with government stakeholders.

The best candidate can credibly say: "I have operated enterprise Cisco and Palo Alto firewalls in production, handled firewall rule changes and troubleshooting, supported VPN users and site-to-site tunnels, administered or supported RSA/MFA tied to VPN access, followed formal change-management processes, maintained documentation and backups, and can step into daily operational support with minimal ramp-up."

Scope and Role Boundaries
  • Primary platforms include Cisco ASA/Firepower/FTD/FMC, Palo Alto NGFW/Panorama/GlobalProtect, remote-access and site-to-site VPN, RSA SecurID Authentication Manager or comparable MFA, monitoring/logging/SIEM integrations, and related network security controls.
  • Coordinate with SOC/NOC, cloud, identity/directory, wireless/LAN, server, endpoint, system owner, application, governance, and vendor teams during changes, incidents, troubleshooting, compliance, and audit support.
  • Cloudflare, Cisco ISE/NAC, secure web/email gateways, packet visibility tools, SD-WAN/SASE/ZTNA, AWS/Azure security, and F5/application-delivery awareness are useful where they intersect with assigned operational support, but the core need is firewall, VPN, RSA/MFA, and production operations.
Key Responsibilities
  • Provide daily, weekly, monthly, and annual operational support for assigned security systems, including tickets, alerts, health checks, email/phone support, metrics, status reporting, and operational validation.
  • Administer and troubleshoot enterprise firewalls, including rule bases, NAT, segmentation, high availability, threat prevention, VPN integration, logging, secure baselines, rule reviews, recertification, cleanup, and decommissioning.
  • Install, configure, maintain, patch, upgrade, back up, and validate firewall, VPN, MFA, and related network security systems in production environments.
  • Support remote-access VPN, site-to-site VPN, partner connectivity, cloud connectivity, mobile/remote users, certificates, authentication policies, availability, utilization, and user access issues.
  • Maintain and troubleshoot RSA SecurID Authentication Manager or equivalent MFA services, including servers/appliances, agents, certificates, HA, backups, logs, monitoring, directory integration, VPN authentication, and token lifecycle support.
  • Respond to incidents, vulnerability notices, urgent requests, vendor advisories, PSIRT notices, system alerts, and emergency troubleshooting while minimizing service disruption.
  • Use firewall logs, VPN logs, packet captures, SIEM data, monitoring tools, DNS/routing checks, and standard diagnostics to resolve complex connectivity, authentication, TLS/certificate, and application-flow issues.
  • Create and maintain topology diagrams, equipment inventories, configurations, SOPs, runbooks, implementation plans, rollback plans, build/upgrade procedures, troubleshooting notes, and knowledge articles.
  • Follow approved change, release, incident, problem, and configuration-management processes; prepare change records, peer-review materials, validation evidence, root-cause analysis, metrics, and audit artifacts.
  • Support vulnerability remediation, POA&M tracking, continuous monitoring, compliance reviews, audit evidence collection, and coordination with ISSO, system owner, and security governance teams.

Requirements

  • 7+ years of experience in network security engineering, network infrastructure, cybersecurity infrastructure, or a closely related role.
  • 5+ years of hands-on experience administering, maintaining, and troubleshooting enterprise firewall platforms in production environments.
  • Hands-on experience with Cisco security technologies such as Cisco ASA, Firepower, FTD, FMC, AnyConnect/Secure Client, or equivalent Cisco firewall/VPN platforms.
  • Hands-on experience with Palo Alto Networks technologies such as NGFW, Panorama, GlobalProtect, security profiles, App-ID/User-ID, logging, and policy optimization.
  • Experience administering or supporting RSA SecurID Authentication Manager or comparable enterprise MFA/two-factor authentication platforms, including token support, server operations, patching/upgrades, backups, certificates, monitoring, and directory/VPN integration.
  • Strong knowledge of firewall policy, NAT, VPNs, routing, DNS, DHCP, BGP, TLS/certificates, packet captures, log analysis, segmentation, high availability, and common network diagnostic tools.
  • Experience with enterprise monitoring, logging, SIEM, alerting, vulnerability management, incident response, formal change management, and regulated-environment documentation.
  • Ability to create clear technical documentation, support customers and stakeholders, prioritize operational work, communicate clearly, and coordinate across technical teams.
  • Ability to obtain and maintain a Public Trust background investigation.
Desired Certifications

Relevant certifications are helpful but should not replace demonstrated hands-on experience. Examples include CCNP Security, CCIE Security, PCNSE, PCCSE, CISSP, CCSP, AWS Certified Security - Specialty, AWS Advanced Networking - Specialty, Microsoft Certified: Azure Security Engineer Associate, Microsoft Certified: Azure Network Engineer Associate, CompTIA Security+, CompTIA CySA+, GIAC certifications, or equivalent vendor/cloud certifications.

Core Competencies

Enterprise firewall engineering and policy lifecycle management

VPN, remote access, RSA/MFA, and token lifecycle operations

Cloudflare, edge security, secure access, and Zero Trust support

Content filtering, secure web/email gateway, and NAC operations

Hybrid-cloud network security and secure connectivity

Monitoring, logging, SIEM integration, and incident response support

Security visibility, packet analysis, and advanced troubleshooting

Vulnerability remediation, compliance evidence, and POA&M support

Change management, documentation, reporting, and operational metrics

Technical leadership, customer support, and cross-team collaboration

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance