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Triage Call Center Jobs (NOW HIRING)

Heritage Health - Idaho

Call Center Triage Nurse

Hayden, ID · On-site

$40.64 - $57.85/hr

... call center process. The Triage Nurse communicates information, makes recommendations, and verifies patient understanding regarding healthcare issues/concerns. Schedule: Mon, Tues, Wed 7:00am-6:00pm ...

Dr. Mylissa's Medical Boutique

The Call Center Triage Consultant I serves as the critical link for incoming and follow-up calls and chats from members and their families located in our DC Call Center. This role is responsible for ...

Kaleida Health

RN Triage Nurse Call Center

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$36.13 - $49.69/hr

RN Triage Nurse Call Center Location: Buffalo, NY Specialty: Call Center Work Type : Full-Time Shift: First Shift Job Details Scheduled Work Hours: 8-430pm Regular Work Week: Monday through Friday ...

Medcor Inc

$28/hr

Medcor is looking to hire a full-time Registered Nurse for our remote 24/7 Occupational Health triage call center! The hours for this position include 8-hour shifts or 10-hour shifts between 11:00pm ...

C2 Tactical

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Call Center Agent Answer incoming calls for multiple businesses in a small call center environment ... Answering Incoming Calls (80%) Answer all incoming calls for multiple business locations and triage ...

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As of Sep 10, 2026, the average hourly pay for triage call center in the United States is $38.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $45.43 per hour, depending on experience, location, and employer.

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Infographic showing various Triage Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $79,160 per year, or $38.1 per hour.

Triage Operator - McLeod HealthCall- Full-time/rotating shifts

Florence, SC • On-site

McLeod Health
Hospitals • 5 - 10K employees
Learn more about McLeod Healthexternal

Full-time

Posted 2 days ago

New

McLeod Health rating

6.5

Company rating: 6.5 out of 10

Based on 133 frontline employees who took The Breakroom Quiz

Job description

 Licenses/Certifications/Registrations/Education:

  • High School Diploma with minimum of 3 years' experience in the healthcare setting 

  • Must be certified or obtain certification as EMD (Emergency Medical Dispatcher - E-911), or certified customer service professional within 12 months of hire. 

  • Completion of NIMS (national incident management system) 100 within 12 months of hire. 

  • Successful completion of Epic - Call Center Staff within 30 days of hire 

The (Tier 2) Nurse Triage Operator serves as the first point of contact for incoming calls to the McLeod Health On-Call (MHOC) department.  They are responsible for quickly determining the reason for call and queue assignment; while providing exceptional customer service and efficient call management. This role aides the triage nurses by directing calls, answering inquiries, call escalation and supporting the systems of care needs of our patients. 

 

  1. Maintains a professional image and exhibits excellent customer relations with patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. 

  2. Maintains competency in all Tier 1 Operator duties to include: 

    1. Operate a multi-line telephone system and paging system to facilitate hospital-wide communication. 

    2. Respond to emergency calls (2020 line) promptly, following established protocols to connect callers with medical staff or activate emergency codes. 

    3. Fire panel monitoring 

  3. Responsible for coordination and queue assignment of patient calls, including but not limited to: a) Call triage, 

    1. Call escalation, 

    2. Provider pool messaging (clerical and clinical), and 

    3. EMR documentation. 

  4. Coordinates communication between patients and physician practices. 

  5. Accurately documents caller needs into Epic EMR per departmental guidelines. 

  6. Collaborate with clinical team to manage urgent requests and resolve issues efficiently. 

  7. Completes all documentation (EMR / call logs / call assignment) in a timely and accurate fashion. 

  8. All other duties as assigned. 

 Qualifications /Training: 

  • Must be detail oriented, with ability to multitask in a fast-paced environment. 

  • Must have strong organizational, time management and knowledge of medical terminology 

  • Excellent communication and interpersonal skills 

  • Previous experience in customer service, call center or physician office preferred 

  • Proficiency with computer and phone systems required (Microsoft, Cisco, Jabber, previous EHR) 

Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.  

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. We are an equal opportunity employer.

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About McLeod Health

Sourced by ZipRecruiter

McLeod Health is the region's destination for medical excellence. Our excellence extends from the Midlands to the Coast along the border of North and South Carolina - serving more than one million people. As medical needs grow - we grow, expand, and improve our facilities and services. The McLeod Health network is comprised of 7 hospitals with locations in Florence, Darlington, Dillon, Manning, Cheraw, Loris, and Little River. We have also expanded into the Carolina Forest area of Myrtle Beach for patients looking for primary care and family physicians. Founded over a century ago, McLeod is a locally owned, not-for-profit healthcare system which features the strength of more than 800 physicians and 2,000 registered nurses, and more than 8,500 employees. McLeod constantly seeks to improve patient care with efforts that are physician led, data-driven and evidence-based.

Industry

Hospitals

Company size

5,001 - 10,000 Employees

Headquarters location

Florence, SC, US

Year founded

1906

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