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Triage Assistant Jobs in Virginia (NOW HIRING)

Saint Luke's Hospital of Kansas City

This position is part of a rapidly growing program and will assist with care coordination, research studies, provide patient and family education, scheduling, triage, assist with procedures, and ...

Saint Luke's Hospital System

This position is part of a rapidly growing program and will assist with care coordination, research studies, provide patient and family education, scheduling, triage, assist with procedures, and ...

Triage Staffing

Travel Physical Therapy Assistant

Fairfax, VA · On-site

$28.75 - $38.25/hr

Triage Staffing is seeking a travel Physical Therapy Assistant for a travel job in Fairfax, Virginia. & Requirements * Specialty: Physical Therapy Assistant * Discipline: Therapy * Start Date: ASAP

Triage Staffing

Travel Physical Therapy Assistant

Bedford, VA · On-site

$23.50 - $31/hr

Triage Staffing is seeking a travel Physical Therapy Assistant for a travel job in Bedford, Virginia. & Requirements * Specialty: Physical Therapy Assistant * Discipline: Therapy * Start Date: ASAP

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Triage Assistant information

What skills are needed for a triage assistant?

A triage assistant needs strong communication and interpersonal skills to effectively gather patient information and prioritize cases. Attention to detail, organizational abilities, and familiarity with medical terminology or triage protocols are also important, along with the ability to work under pressure in a fast-paced environment.

What is the difference between Triage Assistant vs Medical Receptionist?

AspectTriage AssistantMedical Receptionist
CredentialsBasic healthcare training, certification in medical assisting or triageHigh school diploma, administrative or customer service experience
Work EnvironmentClinics, hospitals, urgent care centersDoctor's offices, clinics, healthcare facilities
Job FocusAssessing patient symptoms, prioritizing care, providing medical guidanceScheduling appointments, managing patient check-in/out, administrative tasks

While both roles are vital in healthcare settings, Triage Assistants focus on patient assessment and prioritization, often requiring medical training. Medical Receptionists handle administrative duties and patient flow management. Understanding these differences helps in choosing the right career path or job search focus.

What is a triage assistant?

Triage Assistants are professionals who support healthcare teams by assessing and prioritizing patient needs, often in clinics, hospitals, or emergency settings. They gather essential patient information, help determine the urgency of medical issues, and direct patients to the appropriate care provider or department. Their work ensures that patients with the most urgent needs receive timely attention, while also streamlining the workflow for medical staff. Triage Assistants typically interact with patients in person, over the phone, or via electronic systems, and may also handle administrative tasks related to patient intake.

What do you need to work in a triage assistant?

To work as a triage assistant, you typically need strong communication skills, attention to detail, and the ability to assess patient needs quickly. A high school diploma or equivalent is usually required, and some positions may prefer healthcare-related certifications or experience. Familiarity with medical terminology and computer systems is also beneficial.

What are the key skills and qualifications needed to thrive as a triage assistant, and why are they important?

To thrive as a Triage Assistant, you need strong organizational skills, medical terminology knowledge, and the ability to accurately assess patient needs, often supported by a relevant certificate or healthcare experience. Familiarity with electronic health record (EHR) systems, appointment scheduling software, and basic office equipment is typically required. Excellent communication, empathy, and multitasking abilities are crucial for effectively interacting with patients and healthcare staff. These skills are essential to ensure efficient patient flow, accurate information gathering, and a positive patient experience in clinical settings.

What are the typical challenges a triage assistant faces when managing high patient volumes?

Triage Assistants often encounter challenges during peak hours, such as quickly assessing multiple patients while maintaining accuracy and empathy. Balancing the need to prioritize urgent cases with ensuring all patients are attended to efficiently can be demanding. Strong communication and organizational skills are essential, as you’ll be coordinating with nurses, doctors, and other staff to relay critical information and updates promptly. Adapting to fast-paced environments and remaining calm under pressure are important traits for success in this role.
What are the most commonly searched types of Triage jobs in Virginia? The most popular types of Triage jobs in Virginia are:
What are popular job titles related to Triage Assistant jobs in Virginia? For Triage Assistant jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Triage Assistant jobs in Virginia look for? The top searched job categories for Triage Assistant jobs in Virginia are:
What cities in Virginia are hiring for Triage Assistant jobs? Cities in Virginia with the most Triage Assistant job openings:
Triage Assistant jobs near you
Infographic showing various Triage Assistant job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Mason Student Services Center, Triage Assistant

Virginia Department of Human Resource Management

Arlington, VA • On-site

$22/hr

Other

Posted 7 days ago

Virginia Alcoholic Beverage Control Authority rating

5.2

Company rating: 5.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

821st of 844 rated public administrative organizations

Job description

Mason Student Services Center, Triage Assistant

The Mason Student Services Center is seeking a part-time Triage Assistant. Triage Assistants provide essential information, aid in navigation of online resources, and answer questions for perspective and continuing students, their families, and the university community in one or more of the areas served by the Mason Student Services Center including Admissions, Financial Aid, Student Accounts, and the Office of the University Registrar. The primary function of this position is to operate in the spirit of advocacy on behalf of the student. The primary goal of the Triage Assistant is to remove barriers to student success by helping the student manage business-related University processes. The Triage Assistant must effectively address student concerns and requests, while proactively anticipating additional issues. A successful Triage Assistant is a motivated individual who loves research, problem solving, and most importantly, helping students and their families reach their educational goals.

This a part-time, non-student wage position based on the Mason Square, Arlington, VA campus. The minimum required working hours are Tuesday – Thursday, 2:30pm to 6:30pm. Additional hours are offered as needed based on volume. This position has a pay rate of $22 per hour.

Responsibilities:

  • Assists and provides excellent customer service to customers in a front-facing environment;
  • Analyzes information received from customers and evaluates results to choose the best outcome and solve problems;
  • Understands and effectively communicates university and other applicable policies and procedures to students and their families;
  • Understands and follows proper escalation and referral processes to home offices;
  • Provides first-level technical support to customers;
  • Utilizes a case management system (Salesforce) to troubleshoot, analyze and track customer inquires;
  • Handles complaints and resolve conflicts while maintaining a professional manner;
  • Refers unsolved customer inquiries to the designated departments or areas for further investigation; and
  • Performs duties in a fast-paced, high-volume environment.

Required Qualifications:

  • Positive, proactive attitude;
  • Strong communication skills;
  • Works well under pressure;
  • Works cooperatively within a fast-paced, team-oriented environment;
  • Attention to detail;
  • Ability to multi-task;
  • Ability to work independently;
  • Adaptability to change; and
  • Microsoft Office experience.

Preferred Qualifications:

  • Higher education experience; and
  • Previous customer service experience.

Instructions to Applicants:

For full consideration, applicants must apply for Mason Student Services Center, Triage Assistant at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.

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