Treasury Operations Manager Jobs in Boston, MA (NOW HIRING)

Rockland Trust is a fullservice commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decisionmaking, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our longstanding philosophy-Where Each Relationship Matters-guides how we work with our customers, colleagues, and communities every day.

At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and valuesdriven culture that encourages professional growth, innovation, and worklife balance. We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, longterm careers.

We are seeking a detail-oriented and analytical Treasury Management Product Manager to support the development, enhancement, and lifecycle management of the Bank's treasury products and services. This role partners closely with Treasury Sales, Operations, Technology, and Risk teams to drive product performance, vendor management, continuous enhancement, and day-to-day support of treasury solutions that support client needs and generate sustainable fee income. 

Key Responsibilities

Product Support & Lifecycle Management

• Support the growth and profitability of the Treasury Management product portfolio by identifying opportunities to increase product adoption, supporting pricing strategies, and improve overall revenue performance.
• Serve as primary relationship manager for key Treasury Management product vendors, particularly Merchant Services, driving and ensuring strong performance standards, contractual compliance, risk oversight, and continuous product enhancement. 
• Oversee key third-party vendor relationships and collaborate with distribution channels to develop sales strategies, enablement tools, and market initiatives that increase product adoption and revenue generation.
• Manage assigned product enhancements, updates, and new product launches, including digital banking capabilities and treasury platform enhancements.
• Maintain comprehensive product documentation including product guides, procedures, pricing structures, and internal reference materials for all Treasury Management Products. 
• Track product performance metrics and prepare regular reporting dashboards.
• Develop business cases for new treasury product initiatives, including market research, competitive analysis, and a cost/benefit analysis in adherence to the Bank's product project plan.
• Monitor Treasury Management product portfolio performance, including revenue trends, utilization, and client adoption metrics, and recommend pricing, feature enhancements, or sales strategies to drive growth.
• Monitor industry trends and competitor treasury offering to identify opportunities for product enhancements, new solutions, and improved market positioning.

Cross-Functional Collaboration

• Partner with Treasury Sales, Commercial Lending, Operations, Technology, Compliance, Risk, Marketing, and Finance teams to ensure successful product implementation, client experience, and regulatory alignment.
• Utilize Salesforce and internal reporting tools to identify treasury opportunities within the commercial portfolio and support stronger collaboration between Commercial Lending teams and Treasury Management Sales. 
• Continuous review of process/procedures (Operations) to ensure positive customer experience while mitigating risks
• Assist in gathering and documenting business requirements for system enhancements.
• Participate in UAT testing and product rollout activities.

Client & Stakeholder Support

• Provide subject matter support to internal teams and assist with complex client inquiries related to Treasury Management products and services.
• Develop and deliver product training and internal communications to support product awareness and continuing revenue growth across 120+ branches and 21 lending centers.  
• Contribute to the Treasury Management product roadmap by identifying client needs, operational improvements, and strategic product opportunities.

Risk & Compliance

• Ensure products comply with internal policies and regulatory requirements.
• Support risk assessments and control reviews related to treasury offerings.

Required Experience

• 3-5 years of experience in banking, treasury services, product management, or financial services preferred.
• Exposure to cash management, payments, liquidity management, or corporate treasury is preferred.
• Strong analytical and quantitative skills.
• Basic understanding of treasury operations and financial instruments.
• Ability to interpret data and generate actionable insights.
• Strong written and verbal communication skills.
• Proficiency in Excel and PowerPoint (knowledge of data tools is a plus).
• High attention to detail and strong organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits & Culture 

Our goal is to offer our colleagues the most generous benefits package possible. We provide a comprehensive suite of benefits designed to support your health, financial security, and overall, wellbeing. Benefits include: competitive compensation with performancebased incentive awards, health and dental insurance, a 401(k) and DC retirement plan, LTD and life insurance, paid vacation, day care reimbursement, tuition assistance for undergraduate and graduate programs, an awardwinning wellness program, and much more! 

At Rockland Trust, you'll find a respectful and inclusive environment where everyone has the opportunity to succeed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Pay Transparency 

Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company's goodfaith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards or stipends. 

Accessibility & Accommodations 

We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles.