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Travel Agent Assistant Jobs in Utah (NOW HIRING)

Brex

Manager, CX AI Strategy

Salt Lake City, UT · On-site

... travel software, Brex enables founders and finance teams to accelerate operations, gain real-time ... from agent-assist and real-time guidance to QA automation and workflow tooling. You'll own the ...

Montage International

Sales Reservations Agent

Park City, UT · On-site

$15.75 - $20.50/hr

Accurately inputting and organizing reservation information via rooming lists, internet, travel ... Controlling and blocking rooms and/or communicating with Assistant Reservations Manager for pre ...

StaffMyAgency LLC

Multiline Insurance Agent

Tooele, UT · On-site

$40K - $120K/yr

A district manager to assist you in getting started * Trainers who are dedicated to helping you ... to earn travel incentives and cash bonuses for top performers. Required Licenses Candidates must ...

U-Haul

Reservation Agent In Office

Salt Lake City, UT

$15.50 - $19.25/hr

Dental &VisionPlans * Business travel insurance * You Matter EAP * LifeLock Identity Theft ... Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ...

U-Haul

Reservation Agent In Office

Salt Lake City, UT · On-site

$15.50 - $19.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness ... Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ...

HHM Hotels

Guest Service Agent

South Jordan, UT · On-site

$16/hr

Immediately greet guests and offer to assist with their needs. * Register and assign guests to ... Travel Discounts * Commuter Transit and Commuter Parking Benefits * Employee Assistance and ...

U-Haul

Reservation Agent (PT) $16-$18

Clearfield, UT · On-site

$15 - $18.75/hr

Dental &VisionPlans * Business travel insurance * You Matter EAP * LifeLock Identity Theft ... Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ...

U-Haul

Reservation Agent (PT) $16-$18

Clearfield, UT · On-site

$15 - $18.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness ... Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ...

Extra Space

Assistant Store Manager

Centerville, UT · On-site

BenefitHubdiscounts: apparel, auto, electronics, entertainment, pets, travel, etc. Your ... Rental Agent (i.e.car rental, RV rental, storage rental, apartment rental, etc.) Property ...

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All JobsTravel Agent JobsTravel Agent Assistant JobsTravel Agent Assistant Jobs in Utah

Travel Agent Assistant information

See Utah salary details

$13

$20

$39

How much do travel agent assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for travel agent assistant in Utah is $20.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $20.77 per hour, depending on experience, location, and employer.

What is a travel agent assistant?

Travel Agent Assistants are professionals who support travel agents in planning and booking trips for clients. They handle administrative tasks, research travel options, prepare itineraries, and assist with reservations for flights, hotels, and tours. Their role is essential in ensuring smooth travel arrangements and providing excellent customer service. By helping with the organizational aspects of travel planning, they allow travel agents to focus on client relations and complex travel needs.

How does a travel agent assistant typically collaborate with travel agents and clients during the booking process?

As a Travel Agent Assistant, you'll work closely with travel agents to support the entire booking process, from researching travel options to preparing itineraries and confirming reservations. Your role often involves direct communication with suppliers, such as airlines and hotels, as well as answering client inquiries and handling documentation. This collaboration ensures that clients receive timely and accurate travel arrangements, while also allowing you to develop strong organizational and interpersonal skills. Regular team meetings and open communication are common, helping to ensure a smooth workflow and high client satisfaction.

What are the key skills and qualifications needed to thrive as a travel agent assistant, and why are they important?

To thrive as a Travel Agent Assistant, you need strong organizational skills, attention to detail, and a basic understanding of travel industry operations, often supported by a high school diploma or relevant experience. Familiarity with booking software such as Sabre or Amadeus, as well as proficiency in Microsoft Office, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure smooth travel arrangements, client satisfaction, and efficient support for travel agents in a dynamic environment.

What is the difference between Travel Agent Assistant vs Travel Agent?

AspectTravel Agent AssistantTravel Agent
CredentialsHigh school diploma or equivalent; certifications like CLIA or IATA helpfulSame as assistant; often requires additional certifications or licenses for selling travel
Work EnvironmentSupport role in travel agencies, handling administrative tasksClient-facing role, planning and booking travel arrangements
ResponsibilitiesAdministrative support, booking support, customer inquiriesConsulting clients, creating travel itineraries, closing sales

In summary, a Travel Agent Assistant primarily provides administrative and support functions within a travel agency, while a Travel Agent actively engages with clients to plan and sell travel services. Both roles often share similar credentials but differ in responsibilities and client interaction levels.

What are the most commonly searched types of Travel Agent jobs in Utah?

The most popular types of Travel Agent jobs in Utah are:

What are popular job titles related to Travel Agent Assistant jobs in Utah?

For Travel Agent Assistant jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Travel Agent Assistant jobs in Utah look for?

The top searched job categories for Travel Agent Assistant jobs in Utah are:

What cities in Utah are hiring for Travel Agent Assistant jobs?

Cities in Utah with the most Travel Agent Assistant job openings:

Travel Agent Assistant jobs near you
Infographic showing various Travel Agent Assistant job openings in Utah as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,715 per year, or $20.5 per hour.

Manager, CX AI Strategy

Brex

Salt Lake City, UT • On-site

Full-time

Re-posted 6 days ago

Job description

Why join us
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
Customer Experience at Brex
The Customer Experience team is the connective tissue between Brex's product and the companies that depend on it every day. We don't just resolve issues - we surface insights, close feedback loops, and help shape the product roadmap. As Brex becomes an AI-native company, our CX organization leads that shift: building the systems, metrics, and workflows that let AI handle routine complexity while humans focus on judgment and relationships. We measure success not by tickets closed, but by customers who don't need to contact us in the first place.
What you'll do
Brex is looking for an experienced AI operator & leader to own the strategy and execution of AI-powered customer experience. You'll lead the team responsible for Brex's AI customer service platform - optimizing instruction sets, driving quality, and expanding AI across chat, voice, and email. You'll also own the internal side of the equation: building and deploying AI-powered tools that give Brex's CX team a measurable productivity edge - from agent-assist and real-time guidance to QA automation and workflow tooling. You'll own the metrics that matter on both sides, define what "great" looks like for AI performance, and partner with Product and Engineering to shape the roadmap. This is not a research or strategy-deck role. You'll build, ship, and iterate on systems that make Brex's CX the best support on the planet - and lead the team that makes it happen.
Where you'll work
This role will be based in our Salt Lake City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!
Responsibilities
Customer-facing
  • Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals.
  • Collaborate with CX leaders to drive performance metrics: resolution rate, CSAT, quality, resolution time, escalation rates, etc. Monitor the results and drive improvement when targets aren't met.
  • Own the CX AI roadmap from opportunity discovery through implementation - prioritize where AI can improve efficiency and customer experience, and sequence investments that compound over time.
  • Collaborate with Systems and Engineering to drive CX AI performance - instruction set optimization, channel expansion (chat, voice, email), containment quality, and escalation handling, etc.

Internal AI tools & team productivity
  • Define the standard for what an AI-augmented CX team looks like at Brex: how AI agents and human operators divide and conquer, where handoffs happen, and how to maintain customer experience quality as automation scales.
  • Own the development and deployment of internal AI tools that make Brex's CX team faster, more accurate, and more consistent - including agent-assist tooling, real-time guidance systems, QA automation, and workflow-level automations.
  • Partner with Engineering, Data, and Product Ops to build and maintain the AI infrastructure underneath these tools - knowledge reliability, shared workflows, and feedback loops that improve both customer-facing and internal AI systems over time.
  • Measure internal AI adoption and impact: track agent productivity, time-to-resolution improvements, QA automation rates, and coaching effectiveness. Close the loop between data and iteration.

Cross-functional & leadership
  • Partner cross-functionally with CX Leadership, Strategy & Enablement, Product, Engineering, and Data to scope, build, and launch AI improvements. Represent CX in EPD conversations with a point of view grounded in customer outcomes and operational metrics.
  • Drive internal AI adoption - ensure the CX team is equipped with the training, workflows, and confidence to work alongside AI effectively.
  • Communicate AI performance and strategy to CX leadership and executive stakeholders; translate data into clear narratives that drive decisions.

Requirements
  • 4+ years in CX strategy, AI operations, product operations, or a related function at the intersection of technology and customer experience - ideally in a fast-paced tech or fintech environment
  • 1+ years managing or developing a team of 4+ ICs, with a track record of setting direction, developing people, and delivering results
  • Proven experience owning and improving AI or automation initiatives in a support environment - from opportunity analysis through rollout and iteration, with measurable outcomes
  • Product-minded builder: equally comfortable writing a requirements doc, configuring a platform, and partnering with Engineering to ship something net-new. You don't wait for a product team to build what your customers need
  • Strong analytical skills: comfortable digging into conversation data, contact driver analysis, and AI performance metrics to turn raw signal into smart decisions
  • Technical fluency with AI-enabled CX platforms and the ability to ship directly or partner confidently with Engineering and Product to make automation work at scale
  • Clear, direct communicator - you write with precision, translate between technical and non-technical audiences, and know how to make a data story land with leadership
  • Proven cross-functional collaboration skills - you've worked across CX, Product, Engineering, and Data to drive customer-centric improvements

Bonus Points
  • Hands-on experience with Sierra or comparable AI voice/chat/email platforms in a customer-facing environment
  • Background in fintech, financial services, or enterprise SaaS
  • Experience building or owning QA and eval frameworks for AI systems
  • Experience building internal productivity tooling or agent-assist systems - whether through third-party configuration, prompt engineering, or partnering with Engineering to ship net-new tools
  • Familiarity with product knowledge infrastructure - how content is structured, maintained, and surfaced to AI systems at scale
  • Experience translating AI operational learnings into product feedback that influenced roadmap decisions

Compensation
The expected salary range for this role is $125,600 - $157,000. However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
Brex LLC is a wholly owned subsidiary of Capital One, N.A.
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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