Position Overview / 职位概述
The Assistant Transportation Manager will support the Transportation Manager in overseeing fast-growing B2B and B2C transportation operations, ensuring efficiency, compliance, and service excellence. This role requires a proactive leader with strong operational execution skills, the ability to adapt to rapid business growth, and a customer-first mindset.
运输副经理将协助运输经理,负责快速增长的 B2B(企业物流)和 B2C(电商直邮/消费者配送)业务 的运输管理,确保运营高效、合规,并维持高水平的服务质量。此岗位需要具备积极主动的管理能力、优秀的执行力、适应快速增长业务的能力,以及以客户为中心的思维。
Key Responsibilities / 主要职责
Transportation Operations / 运输运营
- Assist in daily management of B2B (bulk shipments, contract logistics) and B2C (e-commerce, last-mile delivery) transportation flows.
- 协助日常 B2B(大宗运输、合同物流) 与 B2C(电商、末端配送) 运输业务的管理。
- Secure capacity with carriers, co-loaders, and trucking partners to support high and peak volumes.
- 与承运商、拼箱商及卡车公司合作,确保运输运力稳定,满足高峰期需求。
- Monitor delivery timeliness and quality, ensuring smooth handover between warehouse, fulfillment, and transportation teams.
- 监控运输时效与质量,确保仓储、履约与运输环节顺畅衔接。
Customer Experience / 客户体验
- Deliver reliable, cost-efficient B2B services and fast, accurate B2C deliveries.
- 为B2B客户提供高效可靠的运输服务,为B2C消费者提供快速准确的配送体验。
- Resolve exceptions and customer escalations with urgency.
- 快速处理异常与客户投诉,保证服务满意度。
- Collect and analyze feedback to improve service standards.
- 收集并分析客户反馈,持续优化服务水平。
Vendor & Partner Management / 供应商与合作伙伴管理
- Maintain strong relationships with carriers, 3PLs, and trucking companies.
- 维护与承运商、第三方物流和卡车公司的合作关系。
- Assist in contract negotiations and track vendor KPIs.
- 协助合同谈判并跟踪合作伙伴的关键绩效指标。
Growth & Scalability / 增长与可扩展性
- Support transportation capacity planning for rapid business growth.
- 协助运输运力规划,支持快速增长的业务需求。
- Participate in network optimization (multi-warehouse coverage, linehaul planning).
- 参与网络优化(多仓布局、干线运输规划)。
- Prepare contingency plans for seasonal surges and market changes.
- 制定应对季节性高峰与市场变化的应急方案。
Team Leadership / 团队管理
- Supervise coordinators/dispatchers and ensure SOP compliance.
- 管理运输协调员/调度人员,确保遵循标准流程。
- Train and mentor team members to build a scalable transportation team.
- 培训与指导团队成员,建设可扩展的运输团队。
- Act as deputy for the Transportation Manager when needed.
- 必要时代理运输经理职责。
Data & Process Management / 数据与流程管理
- Use TMS, WMS, CargoWise to manage operations and track performance.
- 使用运输系统(TMS、WMS、CargoWise)管理运输与绩效。
- Analyze transportation cost, route efficiency, and service quality.
- 分析运输成本、路线效率和服务质量。
- Support finance teams with freight audit and cost control.
- 协助财务团队进行运费审核与成本控制。
Other duties as assigned.
Qualifications & Requirements / 任职要求
- Bachelor’s degree
- 本科及以上学历。
- 3–5 years of transportation/logistics experience.
- 3–5年运输/物流经验。
- Strong understanding of transportation regulations and market operations.
- 熟悉运输法规及市场运作模式。
- Proficiency in logistics systems (TMS/WMS/CargoWise) and MS Office.
- 熟练使用物流系统(TMS/WMS/CargoWise)及办公软件。
- Excellent communication, problem-solving, and leadership skills.
- 具备优秀的沟通能力、问题解决能力与团队管理能力。
- Bilingual English & Chinese strongly preferred.
- 中英文双语能力优先。
Key Competencies / 核心能力
- Scalability & Growth Mindset / 可扩展与增长思维
- Customer-Centric / 客户导向
- Operational Agility / 运营灵活性
- Leadership / 团队领导力
- Data-Driven Decision Making / 数据驱动决策