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Transportation Customer Service Representative Jobs

UFP Industries

$14.25 - $19.50/hr

Job Summary The Transportation Customer Service Representative plays a key role in delivering high-quality service by managing customer interactions, tracking shipments, and proactively resolving ...

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Transportation Customer Service Representative information

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How much do transportation customer service representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for transportation customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a transportation customer service representative?

Transportation Customer Service Representatives are professionals who assist customers with inquiries, bookings, shipments, and issues related to transportation services, such as freight, logistics, or passenger travel. They handle customer communications via phone, email, or in person, ensuring timely and accurate information about schedules, rates, deliveries, or transportation regulations. Their role often includes resolving complaints, processing orders, and coordinating with other departments to ensure customer satisfaction. They play a key role in maintaining positive relationships between transportation companies and their clients.

How does a transportation customer service representative handle communication between clients and logistics teams?

A Transportation Customer Service Representative acts as a key liaison between clients and internal logistics teams, ensuring that shipment details, delivery timelines, and any changes are clearly communicated. This involves managing inquiries, resolving issues such as delays or route changes, and updating both clients and drivers regularly. Effective communication skills and the ability to coordinate across departments are essential, as representatives often need to juggle multiple shipments and prioritize urgent requests. Building strong relationships with both clients and team members helps streamline operations and enhance customer satisfaction.

What are the key skills and qualifications needed to thrive as a transportation customer service representative, and why are they important?

To thrive as a Transportation Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with transportation management systems (TMS), dispatch software, and standard office programs is typically required. Exceptional organizational skills, patience, and a customer-focused attitude set top performers apart in this role. These skills ensure efficient coordination of shipments, effective resolution of customer inquiries, and high levels of customer satisfaction in a fast-paced logistics environment.

What is the difference between Transportation Customer Service Representative vs Freight Coordinator?

AspectTransportation Customer Service RepresentativeFreight Coordinator
CredentialsHigh school diploma; sometimes relevant certificationsHigh school diploma; logistics or freight certifications
Work EnvironmentCustomer service centers, call centers, logistics officesLogistics departments, freight forwarding companies
Industry UsageTransportation, logistics, shipping companiesFreight, shipping, supply chain companies
Primary FocusCustomer communication, tracking, issue resolutionCoordinating shipments, managing freight schedules

While both roles operate within the transportation and logistics industry, the Transportation Customer Service Representative primarily handles customer interactions and service issues, whereas the Freight Coordinator focuses on managing shipment logistics and scheduling. Both roles require knowledge of freight processes but differ in their core responsibilities and daily tasks.

More about Transportation Customer Service Representative jobs

What cities are hiring for Transportation Customer Service Representative jobs?

Cities with the most Transportation Customer Service Representative job openings:

What states have the most Transportation Customer Service Representative jobs?

States with the most job openings for Transportation Customer Service Representative jobs include:

What are popular job titles related to Transportation Customer Service Representative jobs?

For Transportation Customer Service Representative jobs, the most frequently searched job titles are:

Transportation Customer Service Representative jobs near you
Infographic showing various Transportation Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Transportation Customer Service Representative

On-site

UFP Industries
Wood Product Manufacturing • 10K+ employees
Learn more about UFP Industriesexternal

$14.25 - $19.50/hr

Full-time

Posted 18 days ago

UFP Industries rating

7.3

Company rating: 7.3 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

Job description

Job Summary
The Transportation Customer Service Representative plays a key role in delivering high-quality service by managing customer interactions, tracking shipments, and proactively resolving issues. Acting as the primary point of contact for customers, the Customer Service Representative ensures timely updates, coordinates with internal teams and external partners, and maintains accurate system records. This role is essential in supporting on-time delivery, customer satisfaction, and continuous improvement in transportation service performance.
Principal Duties and Responsibilities
  • Ensure high quality service by managing customer interactions, tracking load progress, and proactively resolving issues
  • Monitor and update customers on load status and delivery times
  • Serve as the primary contact for customer questions and concerns
  • Proactively identify service disruptions and coordinate resolutions
  • Communicate effectively with load planning to align on customer needs and ensure follow up on all pending requests
  • Maintain accurate system updates to reflect real time status
  • Responsible for required data entry and research associated with delayed loads
  • Act as liaison between external transportation partners to ensure service levels are met and issues are promptly resolved
  • Track and report on service performance indicators to include identification of recurring issues and recommended process improvements
  • Promote and support the use of portals, tracking tools, and automated notifications
  • Responsible for maintaining SOPs for assigned plants

Qualifications
  • High school diploma or equivalent
  • 1 - 3 years of experience in transportation, logistics, or customer service role
  • Understanding of freight movement, delivery schedules, and transportation terminology preferred
  • Familiarity with load tracking systems and transportation management systems (TMS) preferred
  • Proficiency in Microsoft Office preferred
  • Knowledge of company policies and procedures preferred

The Company is an Equal Opportunity Employer.

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About UFP Industries

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Universal Forest Products, Inc., is a U.S.-based global corporation that finds reward in its roots and its hard-earned success. Founded in 1955 as a supplier of lumber to the manufactured housing industry, Universal today is a multibillion-dollar holding company with subsidiaries around the globe that serve three robust markets: retail, industrial and construction. Since 1993, Universal has been publicly traded (Nasdaq: UFPI). We re headquartered in Grand Rapids, Michigan.

Industry

Wood product manufacturing

Company size

10,000+ Employees

Headquarters location

Grand Rapids, MI, US

Year founded

1955

Social media

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