Transit Ambassadors Jobs (NOW HIRING)

SUMMARY

Directly responsible for day-to-day activities related to the Department of Labor & Employee Relations.  Leads a team of professional staff who provides expertise and guidance to management on Labor & Employee Relations initiatives that accomplish the work. Oversees and ensures that all labor relations activities adhere to the specified terms of the collective bargaining agreement between MARTA and Amalgamated Transit Union, Local 732. Develops, implements, and administers programs designed to limit and resolve Labor & Employee Relations conflicts, complaints, and non-Title VII complaints. Responsible for the development of policies, procedures, and guidelines that govern improvements in MARTA's employee relations and organizational development programs. Directs the design of Labor & Employee Relations training, informational sessions, and provides day-to-day guidance to managers and supervisors. Directly oversees and manages the establishment of labor strategies and spearheads all activities related to labor negotiations. Serves as MARTA's chief negotiator and/or liaison during collective bargaining. Oversees all other aspects of labor/employee relations providing specific expertise in areas including, but not limited to contract administration/interpretation, conflict/grievance resolution, and arbitration process.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Directly responsible for day-to-day activities related to the integrated functions of the Authority's labor and employee relations programs and practices.

2. Develops and administers programs designed to limit and resolve labor and employee relations, conflicts, complaints, and non-Title VII complaints using a variety of conciliation/mediation methods and resources in a fair, equitable and consistent manner.

3. Advises and counsels management and union officials regarding labor/personnel policies and practices, grievances, conflicts, performance disputes and interpretation of the union labor agreement.

4. Provides performance management guidance to line management (coaching, counseling, career development, and disciplinary actions).

5. Provides guidance and direction to management during union campaigns, elections or work stoppages.

6. Develops and implements the Authority's vision for labor and employee relations practices including: the collective bargaining process; establishment of long-range labor strategies which preserve management rights and enhance employee commitment, motivation, and productivity. This includes but is not limited to contract negotiations and administration; grievance processing/resolution; arbitration process and conflict resolution. 

7. Directly oversees and manages the establishment of labor strategies and spearheads activities related to labor negotiations. Serves as MARTA's chief negotiator and/or chairperson of the management negotiating team during union contract negotiations and/or collective bargaining efforts. Works with the Department of Finance to determine the financial impact of union and/or management's proposed recommendations during contract negotiations.

8. Provides contract interpretation and labor relations policy direction, advice and expertise to management and union officials.

9. Prepares, summarizes, and/or makes recommendations regarding labor/employee relations policies, procedures, and philosophies as well as management position on specific issues in negotiation/collective bargaining and ongoing contract administration. Monitors and updates work rules and discipline codes for the represented union.

10. May conduct and/or coordinate grievance hearings. May assist management in the preparation for hearings; prepare briefs for arbitration cases or represent the Authority in arbitration hearings.

11. Performs other related duties as assigned, including Transit Ambassador Assignments.

SUPERVISORY RESPONSIBILITIES

Directly and indirectly, supervise a staff of management, professional, and administrative support employees engaged in the administration and management of labor and employee relations programs and practices. Interviews, hires, and develops subordinate personnel; sets standards and evaluates performance of employees; provides feedback, coaches, disciplines, and discharges as appropriate.

EDUCATION and EXPERIENCE

Bachelor's Degree in Human Resources, Business Administration, Industrial Relations, Industrial Management, Behavioral Science or a closely related field required. Must possess ten years of progressively responsible experience with at least five years of management experience within a unionized environment with demonstrated experience in contract negotiations, employee relations and/or conflict resolution. Must have extensive knowledge of labor law and collective bargaining. Transit industry experience and understanding of 13C is preferred. Strong business acumen and knowledge in supporting function/business units; demonstrated strength in relationship building and consulting skills with success influencing leaders at all levels; strong facilitator, skilled at leading multiple, complex projects; analytical with balanced customer focus/people skills. In lieu of a degree, directly related job experience or any combination of relevant training and experience may be substituted on a year-for-year basis.

CERTIFICATES, LICENSES, REGISTRATIONS

Certifications in alternative dispute resolution, mediation, conciliation and negotiation highly desired.
Grade: 24A

Salary Range: $125K-$185K 

MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.